Ourisman VW of Laurel - Curbside pickup and home delivery available

We just purchased a VW Tiguan at Ourisman VW Laurel and would like to make note of the wonderful service we received. There was absolutely no sales pressure or banter in the whole process. Brian Decker, our sales consultant, spent a great deal of effort locating a vehicle (in New Jersey) that matched our needs and in time to take last minute advantage of the government's stimulus program. The whole team at Ourisman was efficient and personable and remained good natured even at midnight when we drove off with our new car.

This was an absolutely wonderful experience. The dealership was great; friendly, clean, kind and they had the exact car I wanted in stock. The buying experience was great too. Marshall was very nice, explained everything to me extremely thoroughly and answered every question I had. He was nice enough to feed me too since the day was long and I had to run to work right after purchasing the car. I would recommend this dealership and Marshall specifically to any friends. I couldn't have asked for a better experience when buying a new car!

Marshall and Ourisman Honda are on the cutting edge of straightforward, forthright customer service. Marshall made buying a car the pleasant experience it should be--no pressure, no hassle, just friendly, timely answers to all of my questions and a patient willingness to show me around several cars. He was more than willing to offer multiple perspectives on my concerns, and he gave me plenty of time to think. He helped me find the right car at a great price. Thanks!

We visited Ourisman Honda several weeks ago while our 2000 Jetta was in the shop for repairs. We weren’t exactly certain what vehicle (model or brand) we wanted, so Marshall showed us what we asked for, the Pilot, Odyssey, CR-V and Element. He was more than willing to show us around the lot, introduced us to some of the other staff, and took us outside to see the various vehicles. Marshall actually took time to ask what we needed from a vehicle, listened to our responses, and showed us the vehicles that most closely fit our needs. Several weeks later, we were still “researching” but wanted to test drive the CR-V and Element to narrow down our choices. Though Marshall understood we weren’t ready to “pull the trigger,” he gladly arranged the test drives for us without any hard sell tactics or persuasion to select one product over the other. Marshall was very open about the pricing and availability of the Honda Element we selected. Though not in his inventory, he personally went to Bethesda to retrieve our car from another dealer’s lot. We started the day with the assumption that we were going to be purchasing a Toyota Venza, but Marshall’s helpfulness and the test drives changed our mind. By the end of the day, we drove home with our new Honda Element.

I spent a lot of time pricing out a new Civic to make sure I got a good price. Dealerships came close with pricing, but had extras I just wasn't interested in. I had to buy them in order to get their quoted price. Some dealerships never even sent a quote, they called me repeatedly asking if I would just come to their dealer. I just wanted a price quote. Marshall sent a quote right away and the pricing was competitive. When we decided to go to visit him, he had the car pulled to the front door so my family didn't have to wait long to test drive. I liked that when it came time to do the paperwork there were no extras and the quoted price was honored . We appreciate how Marshall does business, very professional. Also, thank you to Walter Cook for expediting the paperwork process when we told them we had prior arrangements that afternoon. A big thank you to Marshall and the team at Ourisman Honda. We love our new Civic and will recommend friends and family to them.

On 1 Aug 09, after a bad experience at HONDA OF ANNAPOLIS (please see my separate review detailing this), my wife and I went to HONDA OF LAUREL to inquire about purchasing a new Honda Pilot. This experience could not have been more different than that in Annapolis. Sales rep Ricky Kim was highly professional, courteous, patient, and knowledgeable about the vehicle, and the supporting financial officer (Tyrone) was thorough and helped us conclude the deal highly satisfied and confident that we had purchased a good vehicle at a fair price. Overall, we were VERY SATISFIED and will consider doing business with this great team in the future. We will also encourage others to do so. Thanks to HONDA OF LAUREL for a satisfying car-buying experience. Sincerely, Mark & Michele Q-

Everyone was very helpful and extremely friendly. Made my visit very enjoyable. Marshall was very patient, showed me all nuances of the car and helped me understand the difference between Hondas and GM vehicles. Walter stepped me very thoroughly thru the financing. Only expected to test drive a car but was able to go home with a new one. Thanks for everything.

I was car shopping after not getting what I wanted from my regular (i.e. previous) dealer and met Marshall; he won my business with his courtesy, knowledge, and professionalism. He treated me with respect and was open to negotiations. I made a deal on the car I wanted and overall had a very pleasant experience. I strongly recommend Marshall and the dealership to anyone shopping for a Honda and a dealership they will feel comfortable with returning to again. I know I will be returning next time I am looking for a car.

We were delighted with our experience with Marshall Sanders at Ourisman Honda in Laurel. We knew exactly which Odyssey we wanted, but couldn't find one in stock at any dealership in Maryland. Marshall not only had the best pricing, but he got the exact car we wanted from a Virginia dealership at no extra charge. Great service and the best price. What more could you want?

Marshall was very courteous and professional. He allowed us to take our time and make our own decisions without pressuring us and he had all the answers to our questions. He agreed to match a very good price that we had found on the Internet even though it was close to or below the dealership's bottom line. When we opted to shop a different model Honda, he didn't bat an eyelash and offered us a great price on that car, as well. After purchasing the car, we returned to the Internet and discovered that we had indeed been given an excellent price. Processing took a little long but it was already night time on the last day of a busy month when we made our decision to buy, so the delay was understandable. Overall, it was a very pleasant, low stress experience. We feel like we made the right decision and that Marshall really helped us get there. I'd strongly recommend him and this dealership to others shopping for a Honda.