Ourisman VW of Laurel - Curbside pickup and home delivery available

On 1 Aug 09, after a bad experience at HONDA OF ANNAPOLIS (please see my separate review detailing this), my wife and I went to HONDA OF LAUREL to inquire about purchasing a new Honda Pilot. This experience could not have been more different than that in Annapolis. Sales rep Ricky Kim was highly professional, courteous, patient, and knowledgeable about the vehicle, and the supporting financial officer (Tyrone) was thorough and helped us conclude the deal highly satisfied and confident that we had purchased a good vehicle at a fair price. Overall, we were VERY SATISFIED and will consider doing business with this great team in the future. We will also encourage others to do so. Thanks to HONDA OF LAUREL for a satisfying car-buying experience. Sincerely, Mark & Michele Q-

Everyone was very helpful and extremely friendly. Made my visit very enjoyable. Marshall was very patient, showed me all nuances of the car and helped me understand the difference between Hondas and GM vehicles. Walter stepped me very thoroughly thru the financing. Only expected to test drive a car but was able to go home with a new one. Thanks for everything.

I was car shopping after not getting what I wanted from my regular (i.e. previous) dealer and met Marshall; he won my business with his courtesy, knowledge, and professionalism. He treated me with respect and was open to negotiations. I made a deal on the car I wanted and overall had a very pleasant experience. I strongly recommend Marshall and the dealership to anyone shopping for a Honda and a dealership they will feel comfortable with returning to again. I know I will be returning next time I am looking for a car.

We were delighted with our experience with Marshall Sanders at Ourisman Honda in Laurel. We knew exactly which Odyssey we wanted, but couldn't find one in stock at any dealership in Maryland. Marshall not only had the best pricing, but he got the exact car we wanted from a Virginia dealership at no extra charge. Great service and the best price. What more could you want?

Marshall was very courteous and professional. He allowed us to take our time and make our own decisions without pressuring us and he had all the answers to our questions. He agreed to match a very good price that we had found on the Internet even though it was close to or below the dealership's bottom line. When we opted to shop a different model Honda, he didn't bat an eyelash and offered us a great price on that car, as well. After purchasing the car, we returned to the Internet and discovered that we had indeed been given an excellent price. Processing took a little long but it was already night time on the last day of a busy month when we made our decision to buy, so the delay was understandable. Overall, it was a very pleasant, low stress experience. We feel like we made the right decision and that Marshall really helped us get there. I'd strongly recommend him and this dealership to others shopping for a Honda.

We came to the dealership straight from another dealership in town after having a bad experience. We met with Marshall, and he worked with us to buy our car. He was knowledgeable, transparent, and easy to work with. We got the car we wanted for less than we were going to pay at the other dealership, and with NO hassle. He did not have to go back and forth with his sales manager, and play the "game." We agreed on a price, he confirmed it with his manager, and we drove the car away that night. It was a refreshing change from our experience at the previous dealer. I would recommend Ourisman Honda, and specifically Marshall to anyone looking to buy a Honda. They have figured out that if you treat people right, they will come back to you time and again. I plan to recommend these guys to everyone I know.

We want to thank Ourisman Automotive Enterprises for replacing our damaged 2009 Honda Accord. We were gratified to find a business that not only stood behind its product but also made an extra effort to restore both our car and, just as importantly, our peace of mind. Ourisman’s decision to help make us whole again was the ultimate test of customer service, and, in our opinion, your company passed with flying colors. We would not hesitate to purchase another car from Ourisman Honda of Laurel, from Jarrett Walker, or from Marshall Sanders. Indeed, we would like to extend our best wishes to both Jarrett and Marshall, who we hope and expect will continue to sell many more cars for your company. They, under the supervision of Ed Wheaton, make an excellent team that was able to transform what was a near disaster for the our family into what has now become once again a pleasant experience. We have what we wanted all along--a great car at a great price--and Ourisman has two satisfied customers.

After being mislead by tricky internet quotes by other dealers, I finally called Ourisman Honda about their internet quote and spoke to Marshall Sanders. Which was of course against other dealers advise. They told me that Ourisman would NOT honor the online rates and would add 1500 to the price for sure. Marshall promised me I would not pay a penny more then the quote I received on line. I went in to meet him still extremely leery. Marshall quickly won over my confidence, found the exact car I was looking for at another dealership, gave me a great deal on my trade (a whole lot more then ANY other dealer was willing to do), and had my brand new CRV ready for me the following day at a rate LESS then the internet quote!!! I would highly recommend Marshall Sanders and Ourisman Honda!!! Everyone there was EXTREMELY nice from reception on. They gave me a new confidence in the whole car buying process!!

Both employees were very professional and helpful. I was interested in the accord, but quickly changed my mind after driving the passat. The German car is definitely far superior and the Volkswagen in particular has proven to be a great vehicle to drive and own. I will definitely be back for my next purchase.

my civic was my first brand new car and i was really nervous about going to a dealership to buy one. i couldn't have made a better choice by going to ourisman. ryan dunn was my salesman and he was really down-to-earth, efficient and knowledgeable. he made my father and i feel very much at ease. we were then turned over to walter, who helped us finance my new car in no time and i felt like we left with a really good deal. i wanted a black civic lx sedan and at the time they didn't have one on the lot - i expected to have to come back in a few days, but they sent someone to another dealership to get me the car i wanted that night. i was really surprised and thrilled by that. all in all, my experience at ourisman was perfect. thank you so much, guys.