Ourisman VW of Laurel - Curbside pickup and home delivery available

I was promised a second key with the purchase of my car from Mr. Abdul the finance person and never recieved it. When the defective key I got with my car broke I was treated like a rip off artist by Mr. Parme probably because he is racist as I am an african american woman in my 20's. He told my mother he would give me a discount for the key because of what I had been promised and then when I got to the service department and he saw me then his whole attitude changed and he only offered a $5 dollar discount. After both my mother and I had to raise a fuss he then tells Mr. Campbell the service manager over the phone to just take off whatever he could. He never apologized for how he treated me. Then when the service department programed my key they messed up my remote start that was on the car when I purchased it and when I called Mr. Campbell to let him know that it needed to be fixed because it worked before they touched my car he nastily tells me it not his responsibilty because it is after-market. I still have not resolved the issue but if I have to take it all the way to the corporate office he will either have his techs repair it or if they don't know how(as he said they don't) they will pay to get it done.

William was my salesman. He was a young fellow, 20 years old. He didn't know everything about the vehicle I was buying, but he knew enough of the vehicle's features to make a decent presentation. Prior to going there, I obtained prices from several local dealerships via e-mail. When I went to Ourisman, it was only to LOOK at the vehicle... Ourisman is close to where I work and therefore convenient. However, William asked "What do I have to do to get you to buy this vehicle from us?" I responded, "...match this price." They matched the price, but tacked on $325 for mud flaps, wheel locks and pinstripes. For the record, my cost for the vehicle was either at or a touch below dealer invoice. Then, I got to the business manager Tyrone. He was a nice enough guy, but I have to warn the inexperienced people out there: He will try and get ya! He gave me a higher interest rate than what I should have gotten (8.xx %), but I noticed it and told him I should have gotten the 3.9%. He fixed it, and responded that he didn't know Honda was still offering that. He was then very adament about the extended warranties. In fact, in the way he presented the warranties he made it sound like you had to get one of them. He never gave an option of "no warranty." I declined all the warranties, and he tried to make a case that the warranties had all this value but finally gave up after about 30 minutes. If you're the type of buyer who knows what you're doing, then you will be able to deal with Ourisman and get a good deal. Bottom Line: Recommended for veterans of car buying, Not Recommended for rookies.

There are so many things wrong with this dealership, it is difficult to decide where to start.<br><br>1. Returning calls: In your dealings with them, they will never return any call unless you are buying something from them. For various reasons (see below), I've had to call them about 30 times. Their voice-mail system is cosmetic. Never has a call been returned. If you get a person on the line and they tell you they will call you back, do not believe it. They've told me this about 10 times and never called me back.<br><br>2. They lie outright: I bought a Honda certified used car. They advertised it as such on websites, and sold it to me telling me that it was Honda certified. Right after the sale was made, it slipped out that that the car wasn't Honda-certified. It was just their own certification. I threatened to cancel the sale, and they assured me they would get the Honda certification at no additional cost to me. After I had called them and left about 15 voice mail messages, they were yet to call me back. So I went over to the dealership. They informed me that it would cost ME another $2000 to get it Honda certified!!<br><br>3. Unprofessional record keeping: I also bought a Honda Care warranty from them when I bought the car. About a year later, I discovered that they had never activated the warranty. I called them several times. After numerous exchanges over the phone and many faxes of proof that I had indeed made the purchase and other documentation, I still had to stay on their back for about 3 days before they even started work on activating the warranty. It is now an additional one year since that time (2 since the original purchase). The warranty is still not active. And they still keep telling me that they will call me back.<br><br>4. Rude Representatives: Ourisman's representatives have the most charming pre-sales manner I've ever seen. (That's why they get 3 on friendliness.) The problem is, it all changes after the purchase. They make it quite clear they have no further interest in dealing with you. There have been only two post-sale occasions on which they were polite to me over the phone. On both occasions, it turned out they had another customer sitting in front of them - they couldn't very well afford to be seen being impolite.<br><br>5. Overpriced service: I only checked their service prices once, about 2 years ago, so this information may be dated. They quoted about 70% more than O'Donnell Honda for the 45,000 mile service. Needless to say, I'm going to O'Donnell!<br><br>I've warned all of my friends to stay away from this dealership. This is the advice I'd give everyone else, too.

I believe you have to expect a little less than stellar service at a Honda dealership. The salespeople know they have a product that sells itself, so if you won't pay the price, they have someone else who will and you can "move along." Still, I appreciated the lack of high pressure, or stupidity like "what would it take to make a deal today?"