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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,349 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,349 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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Great job!

I was pleased with the level of knowledge of the sales rep. He explained the features of the vehicle very well and I was able to ask a lot of questions.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Our sales staff works hard to make sure that you have all the information you need to purchase the right car for your needs! Thanks for sharing!

Great customer service! a 4th generation Honda customer

Overall very good experience. No high pressure. This is very much appreciated. Carlos, my salesman was brand new and admitted such. I had no issues with that because he was very helpful, friendly, and extremely knowledgeable, and thorough. He is a pleasure to work with and a credit to your fine dealership. Everyone I interfaced with at the dealership was very helpful. Carlos and team worked to find a work-around to a credit security lock I had put on my credit two years ago due a warning I received from the OPM that my personal information was compromised in a major security breach. Joe R. Finance was able to resolve the issue. He is very friendly and helpful. He and my wife hit it off when he discovered she is a CPA. This is my 4th Honda and my second from this dealership. I will not only plan to return for a 5th Honda. I will definitely visit this dealership first!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you very much! We value each and every client and do our best to provide a positive experience along with great customer service. We are thrilled that Carlos, Joe and the rest of our staff continue to provide you with top-notch service. We are grateful to have you as such a loyal customer.

Exceeded all expectations

Anthony was great- no other way to word it. He was knowledgeable, friendly, and very straightforward. I entered the dealership at 4pm and was driving off in my brand new 2018 Accord by 6pm. This was my first time purchasing a car, on my own, in my name. Anthony really made me feel at ease with my choice to purchase and really helped every step of the way. I loved the service I received and I love my new car. Thanks again to Anthony and everyone else over at Ourisman Honda is Laurel.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate you letting us help you with your first car purchase. It was our pleasure to show you what an exceptional car buying experience is like! Enjoy your new Accord!

Another Satisfied Customer

Great customer service. Nick worked to get the deal done with minimal stress to me. He specializes is challenging situations and will be very upfront about your options.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your purchase! We value your opinion and love hearing that Nick took excellent care of you!

Great customer service!

Mfons’customer service was so exceptional that, I ended up buy another vehicle from Ourisman Honda. Unfortunately, Mfon was not available for the purchase of the new car, he was providing outstanding service to another new Ourisman customer. I was a little bummed out however, the Ourisman dealship did fill in with another outstanding sales associate. Not only WILL I recommend friends and family to Ourisman Honda of Laurel but, Mr. Mfon would be the direct sales associate I refer them to. First class service from Mfon and Ourisman Honda of Laurel!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We value each and every client and are happy to hear you had such a positive experience with Mfon and the rest of our team. We appreciate your business and continued loyalty to our dealership.

Easy to work with

Overall good experience at Ourisman, Ramon was awesome to work with, he was not pushy or too naggy compared to other dealers I've worked with. Finance (separate department) was a bit rough and there were many misunderstandings, but in the end we worked it out properly. Also sales director was good at his job and a "jerk", got a good price, but had to buy that day (I wasn't quite prepared, but he made a good deal).

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for your purchase! We value your opinion and love hearing that Ramon took excellent care of you!

Great service

Overall good experiance and friendly staff and would go there again. Staff Will patiently work with you. Recommend Mfon as a go to Salesman. Great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for your great feedback and for taking the time to post it. We appreciate your recommendation.

Buying

Excellent experience and great service! Ask for Mfon when you go in and make sure to ask for Jennifer when you get to the finance stage!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you! We value each and every customer and do our best to provide a positive experience along with great customer service. We appreciate your business and recommendation.

Kind Staff and Great Experience

Had a great experience at this dealership. The staff is all very friendly and made what is a somewhat stressful process feel easy. Felt that I got a great deal and am happy knowing I can return for anything I may need and feel welcomed, like for the free car washes! Highly recommend this place and thank you Mfon for your great patience during the sale!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for your purchase! We are happy to hear that Mfon took great care of you while shopping for your new Honda. We appreciate your business and recommendation.

Excellent services and professionalism

The agent (Mr. Mfon Mfon)who assisted us with our purchase was very professional, hospitable and friendly. Great deal offered. We were very satisfied with the overall out come. Thanks

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

You are very welcome! We appreciate your business and are thrilled to hear Mfon provided you with such a great experience.