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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,343 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,343 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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Courteous and Knowledgeable

Blair and Isaac were amazing to work with. They were courteous, knowledgeable and responsive. This made choosing and acquiring the right vehicle for our needs simple.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for your purchase! We are happy to hear that Blair and Isaac took great care of you while shopping for your new VW.

Great Customer Service

Mfon was the best! He went the extra mile to allow us the opportunity to purchase our new vehicle for our growing family without being pushy.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for sharing your positive feedback. Mfon does a great job and works hard to give his customers the BEST car buying experience!

How every dealership should be

When my college car’s lease was up (2015 Mazda3) in February and I turned in my keys, I began looking for a new car to suit my needs. I visited this dealership three times over the course of three months to scope out and test drive different CR-V Trims. Ramon was patient in helping explain the different available options and working with me on getting a fair purchase price. Anthony also helped on one of my visits, getting me a fair quote and all of the information I needed in less than 20 minutes! In between visits I had bounced the quote between several different dealerships both by email and in person. The other dealerships rarely budged and all ultimately said “we can’t beat that price, are you sure that Ourisman will honor that when it comes time to buy?” Guess what, they did honor the price and were the most professional and timely through the whole process. When it came time to actually buy, Ramon sat down and patiently walked through all of the forms with me, answering all of my questions. After we were done with the preliminary forms, Jennifer took me to the finance office. Normally the finance office is where I raise my defenses and prepare for an onslaught of lackluster tack-on products. I was pleasantly surprised by Jennifer’s straightforward explanation of the packages and acceptance of my declining many of the products. She wasn’t pushy at all and was a joy to work with. Overall, Ourisman Honda is Laurel was excellent to work with. Their staff is professional and courteous and they get down to a realistic, fair purchase price in a reasonably short time. If you’re planning on buying Honda, I’d recommend giving Ramon a call for excellent customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We appreciate you taking the time to compose such a detailed and wonderful review of your time at our dealership. Customer service is our main concern and we are happy to hear that Ramon, Jennifer and the rest of our staff made your experience a memorable one. We certainly appreciate your recommendation and thank you for trusting us with your business.

Ramon Hart

Mr. Hart was very professional & knowledgable. He listened to what I was asking for and answered all of my questions. He was helpful without being pushy. This was a first time lease experience for me & Ramon was very helpful.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you! We are happy to hear that Ramon was helpful through your lease process. We hope you are enjoying your new Honda!

Great experiences with Ramon Hart

I have leased a car and purchased a van at Ourisman Honda, working both times with Ramon Hart. Ramon is amazing. He is knowledgeable, professional, very friendly, extremely low pressure, and works his hardest to get you everything you need. Ramon is exceptionally communicative, and will go to great lengths to make sure you have all of the information you need to make the decision that works best for you. I highly recommend working with Ramon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We love knowing that Ramon provides you with top-notch service each time you come in to buy or lease a new vehicle! We are thrilled to have earned your recommendation and are grateful to have you as such a loyal customer.

James Jones was exceptional!!

JJ delivered on all of his promises. The used Nissan Frontier that we bought had a dent in the roof and JJ made sure that it was repaired to our satisfaction!! I would absolutely purchase another vehicle from JJ!!>

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We love hearing that JJ delivered on all of his promises and are thankful you chose us to purchase your vehicle with!

New car purchase

This is the second vehicle that I've purchased with the past 2 years. Both time I worked with Anthony Davenport. My overall experience was excellent , both times.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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Dealer response

Thanks for taking the time to give us your feedback. We are happy to hear that Anthony continues to provide you with excellent customer service! We appreciate your business and are grateful to have you as such a loyal customer.

Professional and easy

This was my first time purchasing a vehicle, and I thought it would be a very stressful experience, but I was surprised with how easy it was. Ramon provided exceptional service, very professional, courteous, answered all my questions, and gave me an excellent deal. The people at the dealership were also very amicable, and the place itself was nice. I came out with a brand new car that I love and have no regrets. I enjoyed doing business with them I recommend them to anyone looking to purchase a Honda.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for that terrific review! We appreciate you letting us help you with your first car purchase. It was our pleasure to show you what an exceptional car buying experience is like! Welcome to the Ourisman Family!

Bought a used Honda - great experience

James was very polite and knowledgeable. He was quick to return my calls and responded to all my inquiries in a timely manner. He was a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We are thrilled James was efficient and made your car buying experience a positive one! Thank you for sharing!

Great Dealership

This dealership was great. Brandon had two Odyssey models waiting for me when I got there to meet with him. He was very knowledgable of the features in each model and made the car buying process easy. They worked with me to meet me on my trade in and saved me a trip to another dealership. They were very friendly and tried their best to get me in and out quickly. I would recommend this dealership to anyone who is looking to purchase a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Customer service is our top priority and we are thrilled to know that Brandon made your car buying experience memorable. We appreciate your business and are grateful to have earned your recommendation. Welcome to the Ourisman Family!