Reviews
Overall Excellent Experience!
I was in the market for a new vehicle and found Ourisman Honda of Laurel very easy to work with over email/text unlike other dealerships. They were able to provide me with a written detailed cost of our final agreed upon price which saved me time once I got to the dealership to complete the purchase. Some other dealerships were not willing to put anything in writing or weren't very timely in their responses. I also had the best sales rep, Chuka! He was very knowledgeable about the vehicle and I did not feel rushed or pressured during my test drive. On the day of my purchase he was there to greet me and help me through the process. He even so kindly asked if he could help move the process along by moving my belongings from my old vehicle to the new vehicle which he very meticulously put in the same place. That was a big help and saved me time while I finished up the paperwork. He has also been very responsive in answering follow up questions I had after the vehicle purchase. Highly recommend buying a vehicle here and ask for Chuka!! He goes above and beyond!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for such a positive review and recommendation. Michelle Barnes General Manager
Good Service
I came here to buy a car for my daughter. Chuka was my sale person who helped me to complete the process quickly and efficiently. He is very respectful and very knowledgeable. There was an issue with a car part that I was told was included with the vehicle, and Chuka made sure i received that part, as well as installed it himself. Exemplary service from an incredible rep. Will come here again if he’s working!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your experience with Chuka! He is an asset to our dealership and goes out of his way to make sure his customers are taken care of. We appreciate your business and look forward to working with you again in the future!
Our new Honda equals peace of mind
Being helped by people who were knowledgeable and curteous is great. The cars and the products offered gives us peace of mind that we will enjoy our new car and will be able to take care of it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much! We appreciate your kind words and hope you are enjoying your new Honda!
Bought a new Honda Accord
I just bought a 2018 Honda Accord from Ourisman Honda. The salesman, Anthony Davenport, was excellent. Prior to coming to the dealership, Anthony answered all my questions over the phone and when we got there had the model, color and trim package waiting for us to test drive. Anthony was very polite, not pushy at all, knowledgeable, and a true gentleman. I would recommend Ourisman Honda in Laurel, Md. and in particular ask to speak to Anthony.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for taking the time to give us your feedback. We are happy to hear that Anthony took great care of you and appreciate your recommendation! Enjoy your new Accord!
Wonderful Experience
Laura was fantastic. She wasn't pushy, showed me every in and out about the car I wanted. She's great! Thank you very much.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
You are very welcome! Laura works hard to provide her customers with great service. We are thrilled to hear she was able to get you into the car you wanted. Thank you for trusting us with your business.
Best ever experience at a dealership!
This was the best experience I have ever had buying a car. The staff was very professional and I enjoyed working with Bill Goldsmith and Jennifer Smith who made my pursuit of buying a Volkswagen an easy and affordable option. I would highly recommend this dealership to anyone seriously thinking about purchasing an automobile. I drove over 2 hours to get to its location and it was well worth the time and miles. Thanks "Goldie" and Jennifer!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
You are very welcome Mark. We love hearing what great service your received from Goldie and Jennifer. We appreciate your recommendation and hope you are enjoying your new VW!
Best dealer in several states
Hi, We are a military family, one part living in Baltimore and the other in Houston. We loss 2 cars in 2 months and quoted car in that period in 5 cities and 3 states to get the best price. We finished buying 2 cars within 4 weeks apart from Brandon in Ourisman Honda. Brandon gave me all the information that I needed, did not pushed nor was rude but over all Brandon and Ourisman Management gave us the best prices right away. It was cheaper to buy a car and ship it to Houston than buy it in Texas. I am sure, no matter where I live, when I need to buy another car I will call Brandon again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
What a terrific review! We are thrilled to know that Brandon and the rest of our staff provided you with a great experience when buying both of your new vehicles. We appreciate your business and look forward to working with you again in the future. THANK YOU for your service to our country.
Thank you!
Great experience. Brian, Rich, Joe R. and Isaac went out of their way to make everything work out for our Volkwagen purchase. Brian was extremely knowledgable on the car. Joe R, Rich and Isaac assisted us with our trade and the financing and additional products.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your recent experience with us! We appreciate you kind words and thank you for trusting us with your business.
Ourisman's Honda of Laurel dealership is the best!
The people behind the sales,service,and finance of this dealership have shown what it takes to bring total satisfaction to customers. Very professional in dealing with clients but at the same time making sure that each customer gets the best deal always. Thank you Ourisman's Honda of Laurel particularly to Rob Mil, Brandon, Bre, and Joe!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
You are very welcome Elie! Customer service is our main concern and we are happy to hear that Rob Mil, Brandon, Bre, and Joe, made your car buying experience a terrific one. We appreciate your business and continued loyalty to our dealership.
Thank You!
Great experience. Chucka was Great! I do wish finance would not push products on customers so much. If we are not interested we are not interested.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to give us your review! We are proud of our team and thrilled to hear you had a wonderful experience working with Chucka. Enjoy your new car!