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INFINITI of Naperville

(3,736 reviews)
Visit INFINITI of Naperville
Sales hours: 9:00am to 5:00pm
Service hours: 7:00am to 3:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–3:00pm
Sunday Closed Closed
2024 state dealer award
View 21 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2014 national dealer award 2014 state dealer award 2013 national dealer award 2013 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (630) 427-4205 (630) 427-4205
Used (630) 487-5536 (630) 487-5536
Service (630) 395-7924 (630) 395-7924

Reviews

(3,736 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Naperville from DealerRater.

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My salesman Randy was very helpful in showing me all the

My salesman Randy was very helpful in showing me all the cars l had a interest in . Would definitely recommend him to my friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This dealership was very professional, management and

This dealership was very professional, management and staff made me very comfortable. The used car purchase went quick and fair.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Waiting area was clean, also washroom.

Waiting area was clean, also washroom. Coffee bar was available, a great asset! Area available for computer or phone. Noticed staff changes and female service manager I believe.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We really appreciate the time Adam spent with us test

We really appreciate the time Adam spent with us test driving the car. He makes sure you understand the features of the car and has you test the handling. He is very fair and honest. I would definitely not hesitate to buy another car from him and would definitely recommend him to anyone looking to buy a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Consumer response

!

I would highly recommend Adam to anyone looking to

I would highly recommend Adam to anyone looking to purchase a vehicle. Knowledgeable, professional, and very candid which I prefer. I will seek him out next time I am in the market for a new vehicle and recommend him to all of my family and friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We were very pleased with Infiniti of Naperville .

We were very pleased with Infiniti of Naperville . Their service made a great impression on us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Reputable

Christian was my contact at the dealership and I have to say was the most professional and courteous gentleman that I have dealt with at any dealership not to mention very well informed and helpful. I highly recommend this dealership and especially Christian.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hi Randy, thank you so much for your positive comments about Christian and Infiniti of Naperville!

Always appreciate how I'm treated like a friend not a

Always appreciate how I'm treated like a friend not a customer. That's why I've returned many times

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Last week a met Adam Murczek as I was shopping for a new

Last week a met Adam Murczek as I was shopping for a new car. I did not need to look further as his personality told me I was at the right place to buy. Very knowledgeable, upfront, honest ,good listener.. got him my business. Also Joe Limjuco help me understand the value of the extend warranty which I took

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience

Great work, honest and no BS - straightforward. The process was easy, I wasn't bothered or hassled with unnecessary products, which make me leave other dealers annoyed. Very pleasant, straightforward, and easy. Morgan was great with attention to detail and great follow up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Dean Verse, we are very happy that Morgan provided you with such a positive Service experience! Thank you for sharing