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INFINITI of Naperville

(3,739 reviews)
Visit INFINITI of Naperville
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–3:00pm
Sunday Closed Closed
2024 state dealer award
View 21 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2014 national dealer award 2014 state dealer award 2013 national dealer award 2013 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (630) 427-4205 (630) 427-4205
Used (630) 487-5536 (630) 487-5536
Service (630) 395-7924 (630) 395-7924

Reviews

(3,739 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Naperville from DealerRater.

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EDIE HEBERT and JOE FRUZYNA are the best! Having leased...

EDIE HEBERT and JOE FRUZYNA are the best! Having leased 2 Infinitis previously from Infiniti of Lisle, I decided it was time to go back to an Infiniti and the experience couldn't have been better. If you are in the market for a great car (G37x Sedan) from a great dealership, see EDIE at Infiniti of Lisle! Too many times acquiring an automobile can be a painful experience but it certainly wasn't here. They listened to what I had to say, worked with me on my trade and made everything a very pleasant experience. I definitely would recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

RLohr60540 - Thank you for your FANTASTIC review. We do appreciate the extra time taken out of your busy day to share your experience at Infiniti of Lisle. We know you will enjoy your new G37x and hope you will take advantage of our new "Infinite Rewards" owner benefits! Thank You! -- Steve Camp, Manager

I recently purchased a new Infiniti M45x and was assisted...

I recently purchased a new Infiniti M45x and was assisted by Steven Johnson at Infiniti of Lisle. Steven was friendly, professional, and attentive to helping me make a wise purchase at a fair price. Steven took the time to answer all of my questions. I test drove two different vehicles, and then Steven helped to educate me on the operation of my new car. I recommend you see Steven at Infiniti of Lisle for your car buying needs. You will not be disappointed. Todd

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

ToddR - Thank you for your purchase of the Infiniti M45x. It certainly is one of the finest luxury sedans on the market. I hope you will take advantage of our "Infinite Rewards" loyalty program that offers our best customers added services. Thank you for your business! -- Steve Camp, Manager

I recently leased a new G37x. I was assisted by Moe...

I recently leased a new G37x. I was assisted by Moe Skaik. Moe was extremely knowledgeable not only about the car, but also about competitors, and perks. I was comfortable throughout the conversation and sale, and I never felt pressured into making a decision. Moe continues to follow up on a regular basis to make sure everything is satisfactory with the car. I have been through a number of car sales, and this was definitely the most professional and satisfying car buying experience I have been through.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

mpecak - I'm glad to hear Moe has been following-up even after the sale. Infiniti of Lisle spends a lot of time training all of our staff to assist customers throughout their ownership. If it means brining a loaner to your home or work, courtesy car wash, or even a ride to the train station we are here to help. I will share your kind comments with Moe. Thank you!! -- Steve Camp, Manager

My experience with Infiniti of Lisle has always been...

My experience with Infiniti of Lisle has always been exceptional. Over the years my husband and I have developed an outstanding relationship with everyone at the dealership. Ursela, the receptionist provides great service. My sales representative Steve Johnson is a true professional. He is knowledgeable and anticipates the customers needs. Nothing is overlooked, from the test drive, the available options,the affordable pricing, to the follow-up calls. We even receive cards on special occasions. Sales manager Peter Korallus makes sure that everything at the dealership is geared to the customers satisfaction. All of the above has kept us coming back. We currently own two vehicles, which are our 9th and 10th purchased from this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Towanda - It's always great to hear from one of our best customers. I will certainly review your comment with Horst, Peter, and Steve Johnson. Thank you for taking the time to share your comments in this forum! -- Steve Camp, Manager

I was out looking for a car for my wife. She doesn't have...

I was out looking for a car for my wife. She doesn't have her drivers license yet, so I was only trying to get a feel for prices. I spoke to Frank and explained the situation. Even though he knew he wouldn't make the sale that day he took the time to answer all my questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

georgeandli - Infiniti of Lisle will be happy to share any and all information on every Lisle Certified car in stock. We will even be happy to help you research vehicles at other dealers if that will assist our clients. We do so much research on EVERY pre-owned car before we buy it. If that vehicle does not meet our strict guidelines we wholesale it immediately. Please contact me if I can do anything to help you! -- Steve Camp, Manager

I had a great experience at Lisle of Infiniti. I...

I had a great experience at Lisle of Infiniti. I purchased a used 2008 G35 which was in excellent condition. I had a minor issue with the key but they fixed it promptly. Steve Johnson, my salesperson, was fair and a pleasure to deal with. I look forward to coming back for my next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

g35burke - Thank you for your purchase and I'm glad to hear we fixed the one problem you had with your G35 promptly. Steve Johnson does a great job with his clients and I look forward to sharing your comments with him. Thank you for taking the time to post your review on this website. -- Steve Camp, Manager

It was a great experience with Infiniti of Lisle. ...

It was a great experience with Infiniti of Lisle. Everybody is so nice and very helpful. I have a great service from Nick Patel. He did a good job. He didn't only want to sell a car, but he help me to find a car which I like it. Next time if I want to buy a new car, I definitely would buy from Infiniti of Lisle,and I will recommend all of my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

phayarmarn - Thank you for purchasing your pre-owned car from Infiniti of Lisle. Our 121-point "Lisle Certified" inspection assures you will have many happy miles in your pre-owned car. I will review your comments with Nick Patel and look forward to serve you in the future. -- Steve Camp, Manager

My husband and I were out and decided to stop in and look...

My husband and I were out and decided to stop in and look at used cars. I was glad we stoped there. Frank was the nicest car guy ever. He was very knowledgeable about ALL of his inventory. He answed all our questions. Everyone was very nice. We did not buy that day,but will return without hesitation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

lizweb@yahoo.com - Thank you so much for your input. It's always good to hear you had a great experience even if you did Not buy from us. Please let me know if there is anything I can do to earn your business. Our pre-owned cars are "lisle Certified" and go through a 121-point inspection. They then go through a 31 point inspection every 10 days in the event they do not sell. This assures our customers that our huge selection is always in the best condition. Thank you! -- Steve Camp, Manager

We purchased our third Infiniti from Infiniti of Lisle....

We purchased our third Infiniti from Infiniti of Lisle. The salesperson Bill Haines was very knowledgeable and helpful. He knew what we were looking for and the dealership made every effort to satisfy our requirements. This helped make the entire process easy, and we were very satisfied again with our purchase. The Service Dept. is very courteous and answered all our questions. Highly recommended, we will continue to do business with Infinti of Lisle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

LesJ4 - Thank you for trusting us and Bill Haines to earn your business for your last three vehicles. Infiniti of Lisle has been lucky enough to keep employee's longer than any other Infiniti dealer in Chicago. That means farmiliar faces are here to service you when YOU need assistance. I appreciate you taking the time to review our dealership. Thank You! - Steve Camp, Manager

The service was great. I went in just to look at a used...

The service was great. I went in just to look at a used vehicle the dealer had, with no intentions of purchasing. The salesman (Nick Patel who was excellent) took me for a test drive and knew all the features of the vehicle and what I was looking for. He thourghly went over the vehicle and covered every option that it has as well as all the ugrades. They worked with me very hard and even stayed open late to close the deal and put me where I wanted to be. I even received several followup calls and I have not even owned the vehicle for a week. I love my care and will definitely be recommending the dealership to other individuals. Thanks guys for the new car. Greg G

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

ggrier - We are glad to hear you were happy with the purchase of your vehicle. Follow-up and continuous customer service is what we do best. We believe selling you a car is the first step to keep a customer for life. I will definately share your comments with Nick Patel. Please let me know if I can be of eany assistance in the future. -- Steve Camp, Manager