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INFINITI of Naperville

(3,739 reviews)
Visit INFINITI of Naperville
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–3:00pm
Sunday Closed Closed
2024 state dealer award
View 21 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2014 national dealer award 2014 state dealer award 2013 national dealer award 2013 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (630) 427-4205 (630) 427-4205
Used (630) 487-5536 (630) 487-5536
Service (630) 395-7924 (630) 395-7924

Reviews

(3,739 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Naperville from DealerRater.

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I bought a used Honda from Infiniti of Lisle 2 1/2 years...

I bought a used Honda from Infiniti of Lisle 2 1/2 years ago. It has been the best used car purchase of my life. The car has been trouble free, and the service I received especially from my sales person Edie, would make me come back in the future. I would recommend anyone to Infiniti of Lisle, it was a pleasurable experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

jerseygirl863 - This is the type of great story we like to hear about. Thank you for sharing your experience of Infiniti of Lisle. We do our best to make sure our 121-point "Lisle Certified" pre-owned cars live up to the expectation of today's buyers. We even re-inspect each vehicle every two-weeks to make sure they remain trouble free. Thank you for your business. __ Steve Camp, Manager

I was looking for a low millage Porsche Boxter for 6...

I was looking for a low millage Porsche Boxter for 6 months. Had the usual troubles with dealers, over selling poor cars, pushy sales guys etc. Finally, Frank from Lisle Infinity came through with the perfect car. The deal was done quickly and easily. No hassle, no BS. Frank is a character and made the whole experience fun. I will definitely be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

therealstig - Thank you for giving us an opportunity to earn your business. Infiniti of Lisle is the Midwest's Largest Infiniti Dealer and we work hard to satisfy all our customers. Whether you are in the market for an Infiniti or one of our pre owned vehicles, we always deliver the best product at the lowest price. Thank you! -- Steve Camp, Manager

We had a great experience at Infiniti of Lisle. Our...

We had a great experience at Infiniti of Lisle. Our salesman, Nick Patel, was very friendly and helpful. We got a great used vehicle at a great price. Very happy with it! I would definitely recomment this dealership to friends and family!! Just took it to New York and had a great trip!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Jules1468 - I'm glad you had a great trip to New York in your pre-owned car from Infiniti of Lisle. Nick Patel does a fantastic job finding the right car for the right customer. Thank you for taking the time to share your experience with our dealership!! -- Steve Camp, Manager

I was in the market for a used car and Infinity of Lisle...

I was in the market for a used car and Infinity of Lisle was the place to go. I had the wonderful privilege of working with Frank Baginski in my slection. Frank was very attentive and understanding of what I was looking for in a car and how much I wanted to spend. Frank was very knowledgeable of the car inventory on the lot and got straight to the point. Showing me only those cars that were exactly what I was looking for and in my price range. Thank You

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

avb123 - Thank you so much for taking the time to submit a review of Infiniti of Lisle. I know how much time it can take to go through the process and I want you to know we appreciate it. We will work hard to show you that purchasing a vehicle from Infiniti of Lisle is just the first step for us. I will review your comments with Frank and I appreciate your business. Thank You!! -- Steve Camp, Manager

great service, great treatment, no pressure at all. I...

great service, great treatment, no pressure at all. I usually hate the process of buying a car but Moe really made it easy for me and gave me a great deal and experience. love my new car and will be sending business to Moe and Infiniti of Lisle. Thank You :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

ytrewq - I'm glad to see that Moe met your expectations. We work hard to deliver the best product in Chicago. We hope to earn your service business and look forward to service you for years to come. Thank you for your business. -- Steve Camp, Manager

I WAS JUST OUT LOOKING AND STOPPED IN TO SEE WHAT WAS ON...

I WAS JUST OUT LOOKING AND STOPPED IN TO SEE WHAT WAS ON THE LOT. FRANK CAME OUT AND HELPED ME. WHAT A GREAT GUY. ALTHOUGH I DID NOT BUY ANYTHING THAT DAY I WILL NOT HESITATE TO RETURN. EVERYONE WAS VERY SMILEY AND FRIENDLY.THE INVENTORYWAS LARGE WITH ALOT TO CHOOSE FROM AND SOME GOOD DEALS.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I purchased a used car from Edie and was more than...

I purchased a used car from Edie and was more than impressed with her professionalism and desire to help me get the car I wanted for a price I could afford. She was honest and I appreciated that she wasn't too "pushy." I was so impressed with her that I send everyone I know in need of a car to Edie. In fact, a coworker recently bought a G35 from Edie! I later brought the car in for service and was treated with the same respect. THe car was worked on with impeccable detail!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

hkalkman - We appreciate you giving us the biggest compliment, sending a friend or co-worker to buy a car from us. As the largest Infiniti Dealer in the Midwest we know how important it is to keep our employee's right where they are, here! We know customers like working with farmiliar faces and Edie has been with us for over ten years! I will be happy to share your comments with her. Thank you! - Steve Camp, Manager

We had an excellent experience with INFINITI of Lisle. ...

We had an excellent experience with INFINITI of Lisle. Everyone with whom we interacted was very personable and sevice oriented, expecially Nick Patel. Upon entering the dealership he greeted us cordially, and listened as we described our needs. I especially appreciated that as we were preparing for the test drive, it was Nick's suggestion that we move our children's car seats into the vehicle so they and my wife could also get a feel for the vehicle. I feel that we got a good vehicle for a good price without any high pressure nonsense. I would highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

farmboy - I'm glad Nick offered to move your children's car seats into the vehicle you were intersted in. There is no better way to get the real feel of a vehicle unless you take a demonstration drive under real world circumstances. Thank you for taking the time to review Infiniti of Lisle and thank you for your business. -- Steve Camp, Manager

I came into the dealership to look at a QX56. While I...

I came into the dealership to look at a QX56. While I didn't end up purchasing the vehicle, I was very impressed with the knowledge and service of the sales staff. Edie Hebert was very friendly and did a comprehensive presentation of the vehicle. The QX56 is impressive, but needs to incorporate hybrid technology for better fuel economy. Based on my recent experience, I would definitely recommend this dealership to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

jkalkman - thank you for taking the time to submit a review for Edie Hebert and Infiniti of Lisle. It's not every day that some who did NOT by a vehicle from us gives us a glowing review. Thank you again, and I hope to earn your business in the future. Steve Camp, Manager

Had a great salesman in Bob.Everyone was friendly and...

Had a great salesman in Bob.Everyone was friendly and attentive to all my needs. The price was what I was looking for and I was vry satisfied with the overall experienc. I will definetly recommened Infinity of Lisle to all my friends as a result of my experience there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

brossi - We are happy that Bob Kozar and Infiniti of Lisle found the right car at the right price for you. I will review your comments with Bob and make sure he reviews our New "Infinite Rewards" Program benefits with you. Thank you for your business. -- Steve Camp, Manager