Reviews
Excellent service and excellent sales department from
Excellent service and excellent sales department from service advisors and service managers they are always there to understand my concerns. God bless this dealer. God bless the employees and all the staff. and I would like to say thanks to the service advisor specially Christine and Murad and the service manager, Mike and the sales manager Edy, which is always see me and approach me and say hello how are you? How may I help you and offer me cup of coffee or a hotdog if they have it really I feel like I’m at home again. This is one of the best dealers I always dealt and I always buy Infiniti from them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We’re thrilled to hear that Christine, Murad, Mike, Eddie, and the rest of our team made you feel so welcome and at home. It means a lot to know our service and sales teams are consistently taking care of you. We truly appreciate your loyalty and look forward to serving you again for many more Infiniti experiences! Best Wishes, INFINITI Of Orland Park
Oil change without tire rotation.
Oil change without tire rotation. Appointment at 11am. Two hours and fifteen minutes later, it was finished.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We’re sorry to hear your visit took longer than expected for an oil change without a tire rotation. We understand your time is valuable and will review this with our team to improve efficiency moving forward. Best Wishes, INFINITI Of Orland Park
The service department was very friendly and
The service department was very friendly and professional. The waiting area is very a very comfortable space.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re happy to hear you found our service team friendly and professional, and that you enjoyed our comfortable waiting area. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park
The people are cordial and it's a nice dealership.
The people are cordial and it's a nice dealership. They are not as helpful as I am use to. No one really talks to you they are just extremely direct or impersonal. Nothing is a courtesy seeing infiniti is a luxury brand or higher on the spectrum. It's the closest to my home which is why I go to this location.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. While we’re glad you find our team cordial, we’re sorry your visits haven’t felt as personal as you expect from a luxury brand. We appreciate your business and will work to improve your experience. Best Wishes, INFINITI Of Orland Park
Friendly people and excellent communication.
Friendly people and excellent communication. Will continue to have my car serviced at this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We’re so glad you’ve enjoyed our friendly service and clear communication. We look forward to continuing to take great care of your vehicle! Best Wishes, INFINITI Of Orland Park
I was very impressed with the professional service
I was very impressed with the professional service provided by Infiniti of Orland Park. We were greeted quickly after making an internet inquiry about a 2025 QX60. Once Hassan Yasin was available, he came right over and showed up the vehicle he had in mind. The pricing was exactly as he quoted via email. No haggling. It was a very nice experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We’re thrilled to hear that Hassan and the rest of our team provided professional, transparent service from start to finish. It’s great to know everything matched your expectations with no hassle. We truly appreciate your trust and look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park
Great service and very prompt, I went in with an issue
Great service and very prompt, I went in with an issue and it was resolved. Tnx
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We're glad we could resolve the issue promptly. Appreciate you choosing us! Best Wishes, INFINITI Of Orland Park
My service provider Michael was really Great.
My service provider Michael was really Great. He made my visit very pleasant & was timely.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're glad Michael made your visit pleasant and efficient. We appreciate you sharing your experience and look forward to seeing you again! Best Wishes, INFINITI Of Orland Park
Waiting area nice and comfortable.
Waiting area nice and comfortable. I was able to work while waiting on my vehicle
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad you found our waiting area comfortable and convenient for getting work done while your vehicle was being serviced. We appreciate your visit! Best Wishes, INFINITI Of Orland Park
The service was great.
The service was great. I had no problems. The text messages kept me updated on what was going on with my vehicle and that is important to me.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We're glad the service and updates met your expectations. We appreciate your visit! Best Wishes, INFINITI Of Orland Park