Reviews
I had a routine oil change and needed a few other things
I had a routine oil change and needed a few other things fixed and La Toya kept me up to date and the mechanics got the job done quickly. They also called an uber for me to run errands while I waited at nearby Target and Costco. It was a great experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re so glad La Toya kept you updated and that our team made your visit convenient and smooth. We appreciate your kind words and look forward to serving you again! Best Wishes, INFINITI Of Orland Park
Infiniti of Orland Park always provides great service!
Infiniti of Orland Park always provides great service! I have always brought my vehicles back to this location for service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your loyalty and the kind words! We’re grateful you continue to trust us with your vehicles and look forward to serving you again. Best Wishes, INFINITI Of Orland Park
No one in this dealership cares about clients.
No one in this dealership cares about clients. Only making money. No customer service whatsoever so ever. No support. Tried to make the credit percentage be bigger than telling us.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your feedback. We're sorry to hear about your experience — this is not the level of service we aim to provide. We'd appreciate the chance to speak with you and make things right. Please contact us at 708-403-4700 and ask to speak with the Executive Manager, Tony Paramo. Best Wishes, INFINITI Of Orland Park
Service was solid.
Service was solid. Upcharge for using a credit card was NOT-insulting! I was not told before hand of this policy-and nobody carries $1100.00 in cash around with them.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We're glad to hear the service itself was solid, but we apologize for the surprise credit card fee — that should have been clearly communicated upfront. We understand your frustration and will be sharing this with our team to ensure better transparency moving forward. Best Wishes, INFINITI Of Orland Park
It was a very smooth and simple process from scheduling
It was a very smooth and simple process from scheduling to service. Most of all, I really appreciated my service advisor Mike for his friendly and professional demeanor. If I knew I’d get service like that each time, I would never stray from Infiniti Orland Park for service. Thank you Mike!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We're glad to hear Mike provided such friendly and professional service. We look forward to taking care of you at Infiniti Orland Park every time! Best Wishes, INFINITI Of Orland Park
The service department has a really good people always
The service department has a really good people always help me and answer my question!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We're glad to hear our service team is always helpful and responsive to your questions. We truly appreciate your continued trust and support! Best Wishes, INFINITI Of Orland Park
I just love them way they took care of my car and offered
I just love them way they took care of my car and offered me rides to get my children if needed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the kind words! We're happy to hear you felt well taken care of and supported — especially when it came to helping with your children. That’s the level of care we strive for! Best wishes, INFINITI Of Orland Park
Smooth, easy process from beginning to end.
Smooth, easy process from beginning to end. Dropped me off and picked me up nearby so I didn’t have to wait in lobby. Sent an estimate for approval & also found a coupon for work completed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We’re thrilled to hear the process was smooth and easy from start to finish. We’re glad we could offer a convenient drop-off and pick-up, and that our team kept you informed with the estimate and even found a coupon to save you money. We appreciate your trust and look forward to serving you again! Best Wishes, INFINITI Of Orland Park
LaToya made my service experience extremely comfortable.
LaToya made my service experience extremely comfortable. She kept me updated at every step and explained everything clearly. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful feedback! We’re so glad LaToya made your service experience comfortable and kept you informed throughout the process. We’ll be sure to pass along your kind words—she’ll appreciate it! Best Wishes, INFINITI Of Orland Park
Provided professional services and assisted with patient
Provided professional services and assisted with patient and care would recommend dealership to family and friends to purchase a vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words and recommendation! We're so glad to hear you received professional, patient, and caring service during your visit. It means a lot to know you’d refer your family and friends — that’s the highest compliment we can receive. We look forward to welcoming you and your loved ones in the future! Best Wishes, INFINITI Of Orland Park