Reviews
Service was great!
Service was great!!! Appreciate the VIP treatment I experienced. Look forward to my next visit!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We're glad you enjoyed the VIP treatment — we look forward to seeing you next time! Best Wishes, INFINITI Of Orland Park
Wait time too long even with appointment.
Wait time too long even with appointment. Assistant was not friendly, place was not clean
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We're sorry to hear about your experience and apologize for the long wait, lack of friendliness, and cleanliness concerns. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We’ll work to address these issues and hope to provide a better experience in the future. Please feel free to contact our Service Manager Austin Polcyn to further discuss, 708-403-4700. Best Wishes, INFINITI Of Orland Park
The mechanic had no pride in his work and ended up
The mechanic had no pride in his work and ended up damaging my vehicle. That not good for business
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We’re very sorry to hear about your experience. This is certainly not the standard we strive for, and we understand your frustration. Your concerns are being taken seriously, and we’d like the opportunity to make things right. Please contact us directly so we can address this matter with the attention it deserves.Austin Polcyn 708-403-4700 Best Wishes, INFINITI Of Orland Park
LaToya was very nice and helpful.
LaToya was very nice and helpful. I will definitely be coming back to have my car serviced here again if needed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We're glad to hear LaToya was nice and helpful during your visit. We appreciate your trust and look forward to welcoming you back for any future service needs! Best Wishes, INFINITI Of Orland Park
Infiniti of Orland Park stepped into my story at a
Infiniti of Orland Park stepped into my story at a devastating low point. The dreaded check Engine Light alert came on and I was immediately stressed. I was lucky to meet Austin the manager at a time when he was just helping his team checkin customers. He was kind and empathetic and effectively communicated the issues with my car. When I couldn’t think straight he made sure he asked the right questions, like “Do you have transportation?” Which I had not thought of. He set me up with a loaner and told me we would figure it out. That is exactly what he did. I believe a manager sets the tone for the staff and Austin is definitely doing that. I have purchased my last 3 cars from Infiniti of Orland and I will definitely get my next one from there.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your heartfelt review. We’re truly sorry to hear you were going through a difficult time, but we’re glad Austin was there to support you when you needed it most. His empathy and leadership make a lasting impact, and we’re proud to have him on our team. Your continued loyalty over the years means the world to us, and we look forward to helping you with your next Infiniti when the time comes! Best Wishes, INFINITI Of Orland Park
I felt service was prompt and efficient car wash was
I felt service was prompt and efficient car wash was great service manager was very professional yet friendly
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We’re happy to hear that you received prompt and efficient service, and that you enjoyed the car wash. We’ll be sure to share your kind words with our service manager and team. We appreciate your support and look forward to seeing you again! Best Wishes, INFINITI Of Orland Park
The customer service and the delivery service were great!
The customer service and the delivery service were great! But the dealership could not resolve the issue.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the 5-star review! We're thrilled to hear you were happy with our customer service and delivery team. That said, we're sorry we couldn’t fully resolve the issue you experienced. If there’s anything more we can do to help, please don’t hesitate to reach out. We truly value your support and are here if you need us! Best Wishes, INFINITI Of Orland Park
LaToya kept me informed and updated on the service of my
LaToya kept me informed and updated on the service of my vehicle. She also, drove my vehicle closer to me for mobility assistance.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind review! We're so glad to hear that LaToya provided excellent communication and went the extra mile to assist with your mobility needs. We'll be sure to share your kind words with her—she’ll be thrilled to know she made a difference. We appreciate your support! Best Wishes, INFINITI Of Orland Park
Need some improvements on the cafeteria fresh coffee
Need some improvements on the cafeteria fresh coffee maybe some drinks like water and some snacks
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback! We appreciate your suggestions about improving the waiting area with fresher coffee, water, and snacks. We’ll be sure to share this with our team to make your next visit even better! Best Wishes, INFINITI Of Orland Park
Infinite of Orland Park.
Infinite of Orland Park. Mike as always provides friendly care and above beyond care and service .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the kind words! We're thrilled to hear that Mike consistently goes above and beyond to provide friendly and exceptional care. We appreciate your loyalty. Best Wishes, INFINITI Of Orland Park