Reviews
The sales team worked cooperatively to get to the bottom
The sales team worked cooperatively to get to the bottom line quickly on a quality vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great feedback! We're thrilled to hear our sales team worked together to make the process quick and efficient for you. Getting you into a quality vehicle with a smooth experience is always our goal. We appreciate your business and look forward to helping you again in the future! Best Wishes, INFINITI Of Orland Park
Prompt and efficient service.
Prompt and efficient service. Tonya is extremely customer focused and knowledgeable. The facility was very clean, and the amenities improve with every visit.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We’re glad to hear you received prompt and efficient service. Tonya will be thrilled to know her customer-focused approach and knowledge made a positive impact. We’re also happy you enjoyed our clean facility and improved amenities — we’re always working to enhance the experience. We look forward to seeing you again soon! Best Wishes, INFINITI Of Orland Park
I've been a customer for many many years and the team
I've been a customer for many many years and the team here is top notch
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your loyalty! We appreciate you and look forward to continuing making your experiences great! Best Wishes, INFINITI Of Orland Park
You guys have really un-experience mechanic's.
You guys have really un-experience mechanic's. I went in having one issue and left having more issues that you guys didnt want to help me with. I towed my car there 2–3 times and never got asked to see if i needed a rental, apart from that i had to follow up with you guys since you guys would never call me.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We regret to hear about your recent experience with our service department. We would like the chance to discuss further and try to make things right. Please contact the service manager, Austin at 708-403-4700. We hope to regain your trust in doing business with us in the future. Best Wishes, INFINITI Of Orland Park
Michael’s great service since 2014 is why I’ve been a
Michael’s great service since 2014 is why I’ve been a loyal customer all these years. Michael is in my personal Hall of Fame for great service! Keep up the good work! All the best! Charles
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much, Charles, for your amazing 5-star review! We're honored Michael has earned a spot in your personal Hall of Fame for great service. Your loyalty since 2014 means the world to us. We'll be sure to share your kind words with Michael — he’ll be thrilled! All the best to you as well! Best Wishes, INFINITI Of Orland Park
After the sale update… the 2024 QX80 didn’t get delivered
After the sale update… the 2024 QX80 didn’t get delivered on time. I had to drive 2.5 hours to meet the delivery driver so my wife and I would not miss a full day of our anniversary vacation. The vehicle looked like one of my teenagers cleaned it, though my teenagers could have probably done a better job. No paperwork on the ceramic or maintenance. The vehicle listed as CPO but then they charge to activate it. Never heard of that before. The vehicle came with only one key FOB, something they failed to mention. $600 for one of those. Took the vehicle to Willis Infinity in Clive, IA. They pulled the maintenance log for me. It wasn’t up to date. I also bought another key fob and paid for programming. Spoke with Anthony at Orland Park on May 27th about my frustrations in regards to the timeline in which I received the vehicle and sales process. Anthony said he’d send a $200 check for the inconvenience. Haven’t seen that either. Hopefully I get plates but I’m less than confident on that being a smooth process as they never gave me info. If there’s a ball that can be dropped with this transaction they seem to spike it.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We’re very sorry to hear about the delays and issues surrounding your QX80 delivery and the lack of follow-through on our end. This isn’t the experience we aim to provide, and we understand your frustration. We’ll look into the $200 check and ensure you receive an update right away. Best Wishes, INFINITI Of Orland Park
LaToya is outstanding!
LaToya is outstanding! Very knowledgeable about Infiniti products and service. Excellent people skills. Very trustworthy too.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful feedback! We're lucky to have LaToya on our team—her knowledge, professionalism, and care truly make a difference. We'll be sure to share your kind words with her! Best Wishes, INFINITI Of Orland Park
Very friendly, time accommodation is great facilities top
Very friendly, time accommodation is great facilities top of the line. Mike was excellent service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful feedback! We're glad to hear Mike provided excellent service and that you appreciated our friendly team, flexible scheduling, and top-notch facilities. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park
This visit was ok.
This visit was ok. I left there pissed off because I felt helpless, its ok
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We're truly sorry to hear that your visit left you feeling frustrated —that’s never the experience we want for our customers. We’d appreciate the opportunity to learn more about what happened so we can address your concerns and make things right. Please feel free to reach out to us directly—we're here to help. Brian Coster, Service Manager 708-403-4700. Best Wishes, INFINITI Of Orland Park
Very clean and professional.
Very clean and professional. My vehicle was ready before the promised time. I would recommend Infinty of Orland Park to anyone.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind review! We're glad you had a smooth and timely experience with us. It’s great to hear that our clean and professional environment stood out to you. We truly appreciate your recommendation and look forward to serving you again. Best Wishes, INFINITI Of Orland Park