Reviews
They added extra fees that was not agreed upon.
They added extra fees that was not agreed upon. Asked for the OTD number and was given that. But when signing paperwork there was additional fees I never agreed upon. Tried to tell the finance but they tried to argue with me. It still fit my budget so I bought it. Worst mistake ever. Is being 9 weeks and my title and registration is still in “process “. And went I came to get an update they give me the round about and say they will came me back. But they never do and I have to call back every time just to be put on hold for 30 mins and told they are busy and someone will call me back. And they don’t just a big ole looop. Run from this place and go somewhere else
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Danny! I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Ivory and Sherlene are both in today and would love to assist. Thank you!
Marius and Bayo were such a great help today.
Marius and Bayo were such a great help today. They made it easy and overall a great experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for choosing DARCARS Lexus of Silver Spring, Lian! We're happy to hear Marius and Bayo were a huge help during your visit and we hope to work with you again down the road. Enjoy the ride!
We couldn't be happier to hear that! Thanks for the kind words and congratulations on your new car. Wishing you safe travels until we meet again!
Marius and Bayo were very helpful and were great at
Marius and Bayo were very helpful and were great at making the process easy. They answered all the questions well and explained everything well. Overall I recommend this dealership and thought they made everything very simple.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to know Marius and Bayo made your experience at DARCARS Lexus of Silver Spring a smooth one. Thanks for recommending us, we appreciate it!
We're gratified to hear that Marius and Bayo delivered the efficient, friendly service we strive for! Please drive safely and we'll see you again down the road.
I would recommend coming to this dealership & dealing
I would recommend coming to this dealership & dealing with Walter and Marius. They’re very upfront with any questions you have. They treat you respectfully and pleasant. Thanks for a great experience
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Estephany, we're delighted to hear that Walter, Marius, and the DARCARS Lexus of Mt. Kisco team delivered the accommodating and gratifying service we aim for! Thank you for your business and kind words - we hope to see you again!
I worked with Queanna Walker to purchase my 2024 RX350.
I worked with Queanna Walker to purchase my 2024 RX350. She was great! She answered all my questions and then some. She always got back to me...... really strange that some salespeople don't. I want to add her sales manager worked with us on the price, my trade-in, and I walked away with a good deal. I highly recommend Queanna to anyone who is looking for a no non-sense, caring, and fair car salesperson. She won't let you down even after your purchase either. She stayed on top of the little details that mean so much to the buyer.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our customer relationships are our foremost concern, and we're glad to hear that's clear, Jan. Thank you for the stellar rating and for allowing us to serve you - the entire DARCARS Lexus of Mt. Kisco team appreciates it!
We purchased our vehicle today.
We purchased our vehicle today. The staff were professional and listened to our wants and needs. Amir, Maris, and Stefany took care of our us. We are happy and satisfied with our purchase and especially DARCARS .
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so glad to know that our team at DARCARS Lexus of Silver Spring was able to meet your needs and provide a satisfying purchase experience. Thanks for the shout-out to Amir, Maris, and Stefany! Enjoy your new vehicle!
Pleasant staff willing to work with buyer for win-win
Pleasant staff willing to work with buyer for win-win solutions. Location is good for ease of regular maintenance.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad to know you found our staff at DARCARS Lexus of Silver Spring pleasant and accommodating. We always aim for win-win solutions! Thanks for mentioning the convenience of our location—we look forward to assisting with your regular maintenance needs.
Everyone we worked with was grade A , The entire buying
Everyone we worked with was grade A , The entire buying experience was very easy. I will and already have recommended any looking for a car go to Darcars Lexus of Silver Spring.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
George, we're delighted to know that your buying experience at DARCARS Lexus of Silver Spring was a smooth one. Thanks for recommending us and sharing this positive feedback!
Experience w/Alex R & Quenna was one of the most
Experience w/Alex R & Quenna was one of the most professional encounter purchasing vehicle. Have done 2 prior DARCARS Silver Spring purchases, this was by far most straightforward. Everything explained & walked thru with clear understanding by both
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to know that your experience with Alex, Quenna, and the DARCARS Lexus of Silver Spring team was straightforward and professional. We strive for clear communication during every step of the process. Thanks for choosing us again!
Went to service at Darcars Lexus Service Silver Spring on
Went to service at Darcars Lexus Service Silver Spring on 2/16/2021. Service team was excellent and the service Team member Andrea took care of the requests. Recommend this facility.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ravi, we are pleased to hear that Andrea and the rest of our team worked hard to ensure your satisfaction. Thank you for reviewing DARCARS Lexus of Silver Spring!