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DARCARS Lexus Of Silver Spring

(1,804 reviews)
Visit DARCARS Lexus Of Silver Spring
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 9:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–9:00pm
Tuesday 9:00am–9:00pm 7:00am–9:00pm
Wednesday 9:00am–9:00pm 7:00am–9:00pm
Thursday 9:00am–9:00pm 7:00am–9:00pm
Friday 9:00am–9:00pm 7:00am–9:00pm
Saturday 9:00am–8:00pm 8:00am–6:00pm
Sunday 12:00pm–5:00pm Closed
2021 state dealer award
View 10 awards
2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (301) 830-5979 (301) 830-5979
Used (301) 658-7902 (301) 658-7902
Service (301) 658-7966 (301) 658-7966

Reviews

(1,804 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DARCARS Lexus Of Silver Spring from DealerRater.

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They added extra fees that was not agreed upon.

They added extra fees that was not agreed upon. Asked for the OTD number and was given that. But when signing paperwork there was additional fees I never agreed upon. Tried to tell the finance but they tried to argue with me. It still fit my budget so I bought it. Worst mistake ever. Is being 9 weeks and my title and registration is still in “process “. And went I came to get an update they give me the round about and say they will came me back. But they never do and I have to call back every time just to be put on hold for 30 mins and told they are busy and someone will call me back. And they don’t just a big ole looop. Run from this place and go somewhere else

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Danny! I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Ivory and Sherlene are both in today and would love to assist. Thank you!

Marius and Bayo were such a great help today.

Marius and Bayo were such a great help today. They made it easy and overall a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for choosing DARCARS Lexus of Silver Spring, Lian! We're happy to hear Marius and Bayo were a huge help during your visit and we hope to work with you again down the road. Enjoy the ride!

Dealer response

We couldn't be happier to hear that! Thanks for the kind words and congratulations on your new car. Wishing you safe travels until we meet again!

Marius and Bayo were very helpful and were great at

Marius and Bayo were very helpful and were great at making the process easy. They answered all the questions well and explained everything well. Overall I recommend this dealership and thought they made everything very simple.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We're delighted to know Marius and Bayo made your experience at DARCARS Lexus of Silver Spring a smooth one. Thanks for recommending us, we appreciate it!

Dealer response

We're gratified to hear that Marius and Bayo delivered the efficient, friendly service we strive for! Please drive safely and we'll see you again down the road.

I would recommend coming to this dealership & dealing

I would recommend coming to this dealership & dealing with Walter and Marius. They’re very upfront with any questions you have. They treat you respectfully and pleasant. Thanks for a great experience

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Estephany, we're delighted to hear that Walter, Marius, and the DARCARS Lexus of Mt. Kisco team delivered the accommodating and gratifying service we aim for! Thank you for your business and kind words - we hope to see you again!

I worked with Queanna Walker to purchase my 2024 RX350.

I worked with Queanna Walker to purchase my 2024 RX350. She was great! She answered all my questions and then some. She always got back to me...... really strange that some salespeople don't. I want to add her sales manager worked with us on the price, my trade-in, and I walked away with a good deal. I highly recommend Queanna to anyone who is looking for a no non-sense, caring, and fair car salesperson. She won't let you down even after your purchase either. She stayed on top of the little details that mean so much to the buyer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Our customer relationships are our foremost concern, and we're glad to hear that's clear, Jan. Thank you for the stellar rating and for allowing us to serve you - the entire DARCARS Lexus of Mt. Kisco team appreciates it!

We purchased our vehicle today.

We purchased our vehicle today. The staff were professional and listened to our wants and needs. Amir, Maris, and Stefany took care of our us. We are happy and satisfied with our purchase and especially DARCARS .

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We're so glad to know that our team at DARCARS Lexus of Silver Spring was able to meet your needs and provide a satisfying purchase experience. Thanks for the shout-out to Amir, Maris, and Stefany! Enjoy your new vehicle!

Pleasant staff willing to work with buyer for win-win

Pleasant staff willing to work with buyer for win-win solutions. Location is good for ease of regular maintenance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We're glad to know you found our staff at DARCARS Lexus of Silver Spring pleasant and accommodating. We always aim for win-win solutions! Thanks for mentioning the convenience of our location—we look forward to assisting with your regular maintenance needs.

Everyone we worked with was grade A , The entire buying

Everyone we worked with was grade A , The entire buying experience was very easy. I will and already have recommended any looking for a car go to Darcars Lexus of Silver Spring.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

George, we're delighted to know that your buying experience at DARCARS Lexus of Silver Spring was a smooth one. Thanks for recommending us and sharing this positive feedback!

Experience w/Alex R & Quenna was one of the most

Experience w/Alex R & Quenna was one of the most professional encounter purchasing vehicle. Have done 2 prior DARCARS Silver Spring purchases, this was by far most straightforward. Everything explained & walked thru with clear understanding by both

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to know that your experience with Alex, Quenna, and the DARCARS Lexus of Silver Spring team was straightforward and professional. We strive for clear communication during every step of the process. Thanks for choosing us again!

Went to service at Darcars Lexus Service Silver Spring on

Went to service at Darcars Lexus Service Silver Spring on 2/16/2021. Service team was excellent and the service Team member Andrea took care of the requests. Recommend this facility.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Ravi, we are pleased to hear that Andrea and the rest of our team worked hard to ensure your satisfaction. Thank you for reviewing DARCARS Lexus of Silver Spring!