Reviews
Very Satisfied
I shopped around Lexus dealerships in Maryland and Virginia looking for a great deal for an RX350. Good thing, Joel Araojo is the one who helped me. He's very knowledgeable and he answered all my questions. He also gave me an incredible deal I cannot refuse. He sure saved me a lot of time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the fantastic review and congrats on your new RX350! We look forward to serving you again in the future. DARCARS Customer Relations
"Exceptional Customer Service"
My experience was awesome and I’m very satisfied with the work conducted on my vehicle. As well as, the great customer service I received by Andris Bergholcs. I have been working with Mr Andris for a few years now and have finally gotten around to providing a review for him (should have completed this a long time ago). He has been a pleasure to work with and keeps me moving. Never any fuss and makes sure my vehicle leaves better than the condition I brought it in to him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your continued business. Hearing about your experience is the best thing we could hope for! Thank you for choosing DARCARS! We look forward to serving you for many more years to come! Thanks again, DARCARS Customer Relations
They found the car that was "just right" for me
Ali was fantastic in helping me select the right car for me! I went in to test drive a specific car I saw online and while the car was nice it was just too small and too sporty for me. He worked with me and showed me at least 4 other cars, all different sizes, years and models. He allowed me to test drive all of them. Even after I left he followed up with an email, letting me know that he may have found a different car I would like better based on our interaction. I looked at a lot of cars, some were too big, others too low, some too sporty but eventually he found me the car that was JUST RIGHT! and I love it!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful 5 star review. We're happy to hear that our team at Lexus took great care of you. Please let us know if you need anything else. We look forward to seeing you again soon. DARCARS Customer Relations
Excellent service from Sam
Sam took out the time to help us understand each and every feature of the car. He was very patient with us while we learned the different features. Also, he even took the time out to help us set up our Bluetooth and the online car starter by helping us set up the app. Very good service!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Nasreen, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We look forward to seeing you again soon. DARCARS Customer Relations
Executive consultant: Greg Ganthier is awesome
Reach out to Greg for your next test drive, he is very professional, friendly and willing to work with you to be satisfied during your purchase
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the kind words and 5 stars, Greg! We really appreciate it. Thank you, DARCARS Customer Relations
Wonderful experience!!!
My salesman Greg was OUTSTANDING from start to finish!!! I was very specific on the color and trim I wanted and he was able to track it down and have it delivered to the store in two days! He kept me up to date on the details throughout the whole process and exceeded expectations when I visited the dealership. Throughout my experience, Greg was very knowledgeable about the vehicle and explained every feature to me. He even showed me how to utilize all of the features during the test drive and answered all of my questions about the car. In addition to his expertise, he was very hospitable (along with the sales manager and finance representative) who made my whole family feel welcome and comfortable during our visit. They were able to cater to all of my requests and then some! This was the best experience I ever had buying a new car!!! I would highly recommend them to anyone who is in the market for a new Lexus!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your business and congrats on your new purchase. Hearing about your experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing DARCARS! We look forward to serving you for many years to come! DARCARS Customer Relations
Wonderful experience!!!
My salesman Greg was OUTSTANDING from start to finish!!! I was very specific on the color and trim I wanted and he was able to track it down and have it delivered to the store in two days! He kept me up to date on the details throughout the whole process and exceeded expectations when I visited the dealership. Throughout my experience, Greg was very knowledgeable about the vehicle and explained every feature to me. He even showed me how to utilize all of the features during the test drive and answered all of my questions about the car. In addition to his expertise, he was very hospitable (along with the sales manager and finance representative) who made my whole family feel welcome and comfortable during our visit. They were able to cater to all of my requests and then some! This was the best experience I ever had buying a new car!!! I would highly recommend them to anyone who is in the market for a new Lexus!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your business and congrats on your new purchase. Hearing about your experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing DARCARS! We look forward to serving you for many years to come! DARCARS Customer Relations
Worked hard to make me satisfied
I was extremely happy with this dealership as my sales person Alexander Rutere made sure I left with a purchase that was acceptable. Great experience and I can enjoy my ride
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the 5 stars. We appreciate it! We are glad to hear that you had a great experience with Alexander. Congrats on your new purchase. We look forward to serving you again in the future. DARCARS Customer Relations
Professional and personal
I just bought a 2019 Lexus 350. Chris was beyond helpful. His professional demeanor and down to earth personality made this buying experience go smoothly. He was knowledgeable and answered all my questions. He even gave me an hour of tutoring on how to navigate all the new technology. I would highly recommend that you contact Chris if you are buying a car from Lexus in Silver Spring. Thanks Chris!!! Your a great salesman.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your business and congrats on your new Lexus. Hearing about your experience is the best thing we could hope for! Your recommendation means a lot to us. We look forward to serving you for many years to come! Thanks again, DARCARS Customer Relations
Great group at DARCARS Lexus of Silver Spring
Great group at DARCARS Lexus of Silver Spring! All of the staff was personable and helpful. I will definitely consider this dealership for future car purchases. Sam Kim was my salesman and guided me through whole process. It was an absolute delight working with him!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate you taking your time to leave us this review. We're so happy to hear that everyone was so personable and helpful. Congratulations on your new vehicle! We hope to see you again soon. DARCARS Customer Relations