Reviews
Professional
I recommend this dealership because of their professionalism and they do what it takes to make the deal. I have brought several lexus’ from this dealership and will only buy my lexus’ from Alex and this dealership. Everyone is so professional from the sales (Alex) to the finance (Sally) to the service (Andris). I love this team they make things happen!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words and taking your time to leave us this 5 star review. Thanks for keep coming back to us! We appreciate your business. We look forward to seeing you soon. DARCARS Customer Relations
Beyond
Chris Cedeno is just an amazing car dealer. He was so helpful and knowledgeable. I felt so comfortable working with him. Being as though I’m a women and supposedly going to a car dealership as women wanting to buy a car alone is a bad idea. Chris walked me through everything and was very clear on everything. He even went the extra mile to make my experience stress free. I’m so grateful and happy that I had him as my dealer. I walked away feeling like I got a real deal and he threw in some very nice Lexus key chains that I actually use. He even help me clear out my car and made sure I left happy. I didn’t feel no regrets or doubts and I’ve had my care for two weeks now. I really lucked up having him as my dealer. Chris is just more than amazing. Great personality too.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
On behalf us all of us at DARCARS Lexus of Silver Spring, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Chris. We will be sharing your feedback amongst Chris and our team. Enjoy your new vehicle and please come visit us again soon! DARCARS Customer Relations
Always a pleasure
I have been a loyal customer with Lexus of Silver Spring, Md for going on 11 years. I purchased my second vehicle about 1 years and a half ago, and recently I had to bring my car in for service to get a fuse replace, which they replaced almost immediately! I dealt with Alex Silva for the majority of the time and he was exceptional! He was more than accommodating and made sure all my questions were answered. And may I add he was super nice! Now, I can say with the 2 vehicles I have purchased with this dealer, ES 350 and GX460, I have NEVER had any major issues with my vehicles. But, any of the times I need to have either one of my vehicles serviced, I always... ALWAYS received top notch service. I will always be a customer of Lexus ( i may switch models every several years but i will ALWAYS drive a Lexus from DARCARS Lexus of Silver Spring) and that's because of the exceptional customer service. 5 STARS!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dear Corri, Thanks for leaving us such a wonderful review. We are happy that you continue to have a great experience; our staff will definitely be happy to read what you wrote.Thank you for your loyalty! Thanks for your kind words and we look forward to seeing you again. DARCARS Customer Relations
Amazing experience!
I throughly enjoyed my experience at DARCARS Lexus of Silver Spring. Isaac helped me buy my Lexus and I would definitely recommend him to anyone looking to buy a car whether you want a used or brand new one. He was extremely helpful and I look forward to working with him again in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It was a pleasure serving you, Tara. We really appreciate you taking your time to leave us this review. We're so happy to hear that Isaac provided you with a great experience. We hope to see you again soon. DARCARS Customer Relations
My car shopping experience
Sales consultant was courteous and patient during the buying process. Will recommend him for family members and friends , interested to own Lexus vehicles. Overall, I am quite satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the five star review and for the recommendation! It's so appreciated. DARCARS Customer Relations
Great Buying Experience
Sam was professional, helpful, patient and very personable. He made buying a new car a wonderful experience. He answered all our questions, listened to our needs and provided us with multiple options. I would highly recommend him- he is WONDERFUL!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful rating and your recommendation. It means the world to us! We look forward to seeing you soon. DARCARS Customer Relations
Dream car
We live in Ohio me and my husband looking Lexus RX 350 locally but we couldn't find any thing what were looking ; then we expend our search and we call Lexus of silver spring because we saw one Rx online and spoke with Waqaar ; He explain everything and drove to MD and purchased we had great experience we Will recommend family and friend go see Waqaar:
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the great review and your recommendation. We’re happy to hear that you had a great experience! Congratulations on your RX350! Come back and see us soon. DARCARS Customer Relations
Awesome job
Ajay has always been a pleasure to work with whenever I decide to upgrade my car. His expertise about the products and the business aspects of purchasing a car makes it much easier for me. I wouldn't go anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for the 5 star review and thank you for your continued business. We really appreciate it! We look forward to seeing you soon. DARCARS Customer Relations
Excellent professional service
Sam was very professional and super patient as he explained how to use the technical aspects of the car. He was clear and repeated the intricacies of the system to make sure we could do it on our own.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It was a pleasure serving you, Ray. We really appreciate you taking your time to leave us this review. We're so happy to hear that Sam was professional and patient. We hope to see you again soon. DARCARS Customer Relations
Trustworthy Car Salesman
Contrary to popular belief not all used car salesman are shady. I walked into Darcars last week after totalling my car in a hit & run accident a few weeks ago. He made an otherwise stressful process as smooth as possible. Waqar Bhatti is a good guy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the great review and your recommendation! We really appreciate it. We're so happy that we were able to provide you with such a wonderful, first car purchase, experience! Come back and see us soon. Thanks again, DARCARS Customer Relations