Reviews
Best experience ever
I have bought a lot of cars in my life and this was, without a doubt, the best experience ever. Exactly the right amount of attention.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
This is 3rd car we have bought from this dealership. Bob...
This is 3rd car we have bought from this dealership. Bob Gee was excellent and with us every step of the process. Vey honest, courteous and professional service. Highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Run the other direction -- FAST!
I made an appointment to see a car, as I was leaving, I was texted that if I hadn't left yet, I shouldn't come. I should just come up the next day even though I was to arrive on time. Then I was asked when my GPS indicated I would arrive. The offer on my car was $4000 less than two other MB dealerships in the area. The language used during the appointment was not what I would have thought at a MB dealership. Unimpressed and would not recommend anyone go here. Out of the 3 I went to, this was by far the worst experience.
- Customer service 3.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Sheri, Thank you for taking the time to speak with me and for sharing the details of your experience. Our goal as an automotive group is to provide a client experience that is truly exceptional, and we apologize that we did not deliver on that experience during your visit. With the feedback that you have shared from your experience, we will take this back to our team so that we can learn and improve on where we missed to ensure that this does not happen in the future. If there is anything that we can do to assist you in the future, please contact me directly at 724-934-2676. Sincerely, David Dragisic General Manager
Bobby Rahal in Wexford is the best in sales and service....
Bobby Rahal in Wexford is the best in sales and service. Michael Franzone was patient and so helpful with the purchase of our new car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mistee
Had precise vehicle desired. Delivery on our schedule. Provided offer of follow-up for maintenance. Car beautiful upon delivery. Would consider buying again. Promised to retain on mailing list.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Have taken my car in for a key/computer issue 5x
Have taken car in due to problems when the key not being recognized by the car 5x. They continue to replace key when it’s clearly not the key it’s the computer in the car. Each time it takes almost a week to get my car back to just find the same problem happening again. They have no idea how to fix it and when frustrated they blame it on Mercedes corporate. I am beyond frustrated and will never buy another car there again.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
A great car buying experience at Rahal Wexford
Mark the salesperson went above and beyond in our purchase. This is the second car we have purchased from Mark in 3 or 4 weeks.You cant go wrong with these people Thanks Mark for the great experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Simply The Best
Last night, after returning from an eight hour roundtrip to get my beloved old E350 4Matic serviced, my thought was, the experience at the car dealership was, simply the best. When asked why I would drive that far when there were other dealerships closer, the answer was, I trusted Bobby Rahal Motor Car Company and their team. To a certain few, they may seem to possess an attitude of superiority. But when providing a good service and being busy and efficient, they quietly do an excellent job with confidence. It is impossible to please everyone, but these are my experiences, the first happening by fate. While on a trip away from home alone, my car simply shut down. Mercedes Benz sent a car trailer with a nice driver to take my car to the closest dealership. It was Bobby Rahal in Wexford, PA. As it turned out, an inexpensive broken serpentine belt had caused the problem. BUT, while giving my car a quick check-out, they discovered another problem that would have potentially have been dangerous had it not be repaired. My husband and I had been driving home from Manhattan on the New Jersey Turnpike and hit a terrible pot hole. We had to put a spare tire on out on the highway after it began losing air. What we didn't know was there was more serious damage. After that repair, it made me grateful it was discovered while in the hands of a competent service department. When another thorough check-out and service was needed, the appointment was made in Wexford. Dave Gutherie did not remember us, it had been four years, but I told him, you are trusted to oversee this process and tell me what is best. He called me and went into detail about what was found before proceeding with any work. Again, they found some items needing corrected, all with cause and effect being understood. I am grateful for being able to trust a business to do a good job. Each and every person encountered during the two day experience was the best. Owning a Mercedes comes with the idea it is special. My car is a 2008 with 102,000 miles. It is Sienna Black, an interesting metal flake combination, with cognac leathers seats, and premium wheels. Driving it home after it being checked out and improved was magic. My old friend was good to go anywhere. They didn't try to convince me to buy a new car, although it was quite possible. There was no deception in stating what needed to be done. They did their jobs with expertise and confidence, all the while being cordial and accommodating. If I decide to buy another Mercedes, it will be there. Any service in the future will be there also. Often, customers are quick to write the bad reviews, I am pleased to report my personal experiences with candor, knowing a job well done should be recognized as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Reviewer
Experience was excellent overall and sales team, especially Derek Toadvine, was exceptional. Demonstration of the auto's extensive features was thorough and comprehensible. Selection of vehicles and the facilities were excellent.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
top notch service
I've been here a dozen times for service and first of all, you just drive right in, and they have abundant staff, and loaners. The bad review I just read on here is completely off base, and I wouldn't have even reviewed if I didn't read how negative that one was... they don't deserve any negative reviews. I've been to a lot of dealerships and I've filed complaints againt two with corporate, and I can tell you this one is very nice and has very good service. They even will text you when it's ready. Keep up the good work
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase