Reviews
Terrific sales experience
Sales staff is very friendly and accommodating. Everyone is extremely helpful and I was able to get exactly the car I wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much, Deborah, for your kind words, and for taking the time to leave us this wonderful feedback! The Muller Honda Gurnee Team
service work
car was completed in a timely manner and complete in a timely schedule well satisfied when the job was completed
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Harold, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. The Muller Honda Gurnee Team
Quick Turnaround
While it took several weeks to get the part required, once the part came in I was able to schedule an appointment easily, and the work was done in less than an hour...including an oil change!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Edward, Thank you for sharing your review! It's a pleasure to know that our service team provided you with such excellent assistance. We hope to see you again!
Emergency Service
As always, the Muller Honda service department was just stellar. I experienced an odd emergency with my Civic, called the service department and went straight there without an advance appointment. They were extremely helpful and when the "emergency" turned out to be nothing related to my car, they did not even charge me for the visit. AND THEN, they washed my car!! I cannot say enough about how well they take care of my car and how much I appreciate their customer service. I do not take my car anywhere else!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Pamela, We loved reading this review! Happy customers are our aim, and it appears our service team really hit the bullseye. We’ll make sure to share your experience with our team, and if you have any further questions or worries, we’re always available to help.
great service and buying experience
Phil was very helpful, genuine, and transparent about the process. He is very knowledgable and good at what he does. My family has been coming to him at Muller Gurnee for years and we would always choose to come here in the future as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Service
The whole experience was great! The team was very helpful. The service person communicated and explained what my car needed to have done and what may need to be done in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Muller Honda of Gurnee Team
Excellent Customer Service
All the employees were professional and friendly. Great service with available discounts. Easy to make a service appointment and comfortable waiting area.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Muller Honda of Gurnee Team
Great to deal with! They had the car that I want
Great to deal with! They had the car that I wanted at a good price. I will probably buy my next car from them again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Muller Honda of Gurnee Team
Good pricing
The Price For service was reasonable. Are used to think car dealer service was overpriced. The free car wash was good. Could use some free coffee in the waiting area.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mike, we are glad to hear you enjoyed your recent visit to our service department. At Muller Honda of Gurnee we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, The Muller Honda of Gurnee Team
Wonderful experience all around!
I can't say enough about what a smooth and easy process my purchase was! Dean and Phil were great and super accommodating to my schedule. No haggling or pressure and got me an amazing deal. I'll definitely be back, probably not for awhile though knowing Honda ;)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, The Muller Honda of Gurnee Team