Muller Honda of Gurnee

Pieter kept me informed of a passport that was due to arrive, and I was waiting to see. He made the entire process actually enjoyable. Also, the finance department did a good job explaining everything and the paperwork.

Ivan was Excellent. Was vey patient and answered all the questions. Very knowledgeable on the different models. I was looking at the CRV HYBRID L and Ivan explained all the features of both the L and the Touring. I ended up buying the Touring Hybrid as Ivan convinced me. Great job by Ivan.

Pieter made buying my new-to-me 2024 Honda Passport an easy and quick process. Thanks to the financing department who helped me get not only an awesome rate, but also to my hair appointment on time!

Great dealership, easy to work with, we were in and out with a new CRV in about 3 hours.

This dealership was professional and welcoming from the moment I arrived. They went out of their way to make me feel comfortable and the whole process went smoothly. I highly recommend this dealership

We walked into the dealership knowing what car we wanted and what deal we would accept. Immediately we were greeted by Ozzie. He was kind and polite. He helped make sure we felt comfortable with the dealership and the process. We definitely got the deal we were looking for and it took the exact amount of time we were willing to spend making the deal. Josh helped us with all of the finance paperwork. He explained all of the additional add on options available for out purchase and we chose what was right for us without feeling pushed into anything that we did not want. Edna closed out our visit by helping us get all of the tech and safety features set ip and personalized. Her expertise was helpful in us getting the car ready to be specialized for us. Muller Honda is an exceptionally trustworthy dealership and the employees we met during our latest visit are professional, kind and overall exceptional.

Excellent CS with Raul assisting me. I left a happy person and the car I wanted

The experience worked out with a very affordable deal, and I got the car I wanted.

I inquired on a new 2025 Honda Odyssey EX-L through Muller's website and almost immediately Michelle Brown, Sales Consultant, emailed me and followed up with a phone call. I appreciated her promptness as I was serious about purchasing a vehicle within the week. I was impressed that Michelle knew her product, could intelligently answer my technical questions, promptly returned phone calls/emails and simply didn't waste my time! She offered me a very competitive price and a fair trade in value for my vehicle. We quickly put a deal together and I was able to pick up the new van a few days later. Michelle worked very hard to make sure that the whole process went as quick and smooth as possible. I also want to recognize Edna Velasco, Delivery Specialist. She assisted me in setting up the electronics and showing me where things were in my new Honda Odyssey. I would have spent way too much time looking things up in the manual without this value-added service. I am not supercomputer techy and if I had to sync up my phone to the vehicle's computer on my own, I would not have been thrilled. Plus, I really don't want to drive off the dealer's lot when it is dark and raining, not knowing how to activate the lights, windshield wipers, ventilation system, etc. I didn't get this value-added service when I purchased my new Toyota Sienna from a different dealer a few years ago, but it makes all the difference to the customer. The bottom line is that the employees make Muller who they are. As the customer, I had A LOT of other Honda dealers I could have done business within a small radius to Muller. But the service that Michelle and Edna provided right out of the gate sealed the deal for me. High five to them!

From finding the car that I wanted to negotiating the deal over the phone to reserving the car to getting the detailed quote to completing the purchase, buying here was the best experience I’ve had purchasing a car. Muller delivered top-notch service and made the purchase process a breeze. Will definitely come back for the next car.