Reviews
Great job but not a 5 star outcome.
Great job but not a 5 star outcome. The flap to my electric plug does not work as well as it did before my accident Plus the work on my aluminum tire rings was poorly done.
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- Buying process —
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
The service center installed my roof rack in less than 20
The service center installed my roof rack in less than 20 minutes! Super nice and friendly staff too!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dropped off car with Luis in Service who followed up on
Dropped off car with Luis in Service who followed up on our needs and was great to work with. Car was ready in timely fashion.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Herson Kia is always a great experience.
Herson Kia is always a great experience. This time around, however, the time originally communicated to me was not the correct time it would take for my car to be done. On top of that my car was an overnight fix, which caused me to need a rental. I was told that I would have to rent a car with my own money and I would be reimbursed. I have yet to be reimbursed for the rental. Pretty inconvenient. This is not a usual situation for Herson's so I extended grace but it still was frustrating.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
The best dealership around- hands down.
The best dealership around- hands down. Everything from the sales guy selling me the car who was a wealth of knowledge on the car (thanks Isaac!), to the team in financing. I have only good things to say. Long time Honda customer chooses Kia! Really happy!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Brian is a great customer service rep.
Brian is a great customer service rep. He's very knowledgeable and keeps you in the loop. The service was done right and with attention to detail.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
great place to deal with!
great place to deal with! brian cuello in svc dept always makes it a pleasant experiance!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
As usual great service; very friendly and informative.
As usual great service; very friendly and informative. Car came back clean and invoice was clear and concise.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The dealership was great to work with to purchase my 2025
The dealership was great to work with to purchase my 2025 KIA Sportage Plug-In. I had done significant research and used the True Car site to obtain a referral and quotes for comparison. Joshua and the Team were good to work with. I have a tendency to ask more than what I would consider an average number of questions and all were answered to my satisfaction. There was minimal pressure to immediately finish a deal a I was very happy with my experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Friendly employees, communicative, took care of all the
Friendly employees, communicative, took care of all the recalls, and they did the service for my car, timely as they promised it
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair