Reviews
Overall did not have a great experience. Happy with my...
Overall did not have a great experience. Happy with my vehicle but We left more frustrated than excited. The manager was rude when telling me my price point was “absolutely ridiculous” I said I didn’t love the used wrangler I test drove enough to pay that much for it but after talking to joe I wanted to see what the price range would be for a lease and the manager came back with “you said you didn’t love the wranglers enough so now you do?” I do understand that it’s a busy dealership but I felt like we were just a number and a burden the entire time. After we agreed on pricing and paid the down payment we waited in the lounge for over 2 hours to sign paperwork!! No other customers were in that office the entire two hours we waited. We finally got the keys but no one took the time to explain anything about the vehicle, show us the service area or anything where we would come back to.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
We're sorry that you didn't have a completely satisfying visit and have forwarded your review to management to look into the situation. Unfortunately we are having difficulty pulling up information on your visit with your DealerRater profile. If you could please email us at fmcares@fmcars.com or give our Customer Relations Manager Jennifer Bittner a call at 330-753-4444 with details of your visit and contact info. Our team would be happy to assist you further. Thank you.
Hi Snikleikkin93, we are sorry your experience here was less than positive and have forwarded your review to management to look into the situation. Our team apologizes for any statements that may have made you feel uncomfortable and do apologize for the wait as well as the paperwork was being processed. If you have any questions regarding your vehicle, do not hesitate to reach back out to us and we would be happy to assist you in any way we can. Thank you.
Made buying a car feel like lunch with close friends....
Made buying a car feel like lunch with close friends. Awesome guy, highly recommend. Has a sense of humor, and politely answered any post purchase questions I had. Fred Martin scored big when they landed this guy. Hat tip to you sir.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review and kind words for Andrew! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team
Fred Martin got me a deal on a much better truck than I...
Fred Martin got me a deal on a much better truck than I ever expected. Quick, efficient, honest, and friendly. Highly recommended. I'll be back!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Travis! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team
I have purchased so many vehicles from Fred Martin...
I have purchased so many vehicles from Fred Martin Superstores over the years that O have lost count. Every time 5 stars. Never disappointed. Always completely satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jason, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Fred Martin Superstore are glad to have you as a customer. Thank you - Fred Martin Superstore Team
Outstanding customer service! Would recommend to friends...
Outstanding customer service! Would recommend to friends and family. Also, we would go back again. Great place, positive people and overall would give a 10/10. Thanks again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Stacy! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for the 10/10 rating and for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team
What a fun experience at Fred Martin. Bill King was such...
What a fun experience at Fred Martin. Bill King was such a pleasure to work with. Highly recommended to anyone looking for a friendly, helpful and value added dealership experience. Great job Bill King and team!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, John! Here at Fred Martin Superstore, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience working with Bill, and it was a pleasure having you at the dealership. We appreciate your review! Thank you - Fred Martin Superstore Team
Hi, we are so happy to read such a great review about Fred Martin Superstore! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Joe and Shawn both were very helpful great...
Joe and Shawn both were very helpful great personalities. We have bought many vehicles from your dealership and always have had great service. Bob in finance did a great job too.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and this review. We're happy to hear Joe, Shawn, and Bob were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team
It is a very fair and awesome place to go for a first...
It is a very fair and awesome place to go for a first car also a very friendly environment for a great sales experience I'd definitely recommend this place
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Isaish, Thank you for taking the time to share your thoughts on working with Nick and our team. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team
What a wonderful experience. They went over everything...
What a wonderful experience. They went over everything from financial to the whole car. I would definitely recommend Fred Martin . I will come back for sure to buy my son a car next year
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that Jeremy and Cody provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team
I really enjoyed working with Scott Sanders. He made the...
I really enjoyed working with Scott Sanders. He made the buying process simple and convenient for me. I felt Scott went the extra mile to give me the best deal possible on a really great vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that Scott was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team