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Fred Martin Superstore

(3,193 reviews)
Visit Fred Martin Superstore
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (866) 569-8093 (866) 569-8093
Used (866) 755-8872 (866) 755-8872
Service (330) 576-4360 (330) 576-4360

Reviews

(3,193 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fred Martin Superstore from DealerRater.

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Lisa was extremely easy to work with and professional. No...

Lisa was extremely easy to work with and professional. No pressure and had an upbeat attitude. The other people including the receptionist and financial people were also very professional And made you feel at ease

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We're happy to hear it went well working with Lisa and hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you - Fred Martin Superstore Team

Yo it was great. I really enjoyed there PROFESSIONALISM...

Yo it was great. I really enjoyed there PROFESSIONALISM and there HOSPITALITY. I will probably buy from them again.Gods willing. I'm happy with the purchase

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Willis, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Matt and Mike, and we look forward to working with you again. Thank you - Fred Martin Superstore Team

We drove 30 minutes to look at a Jeep that no one else...

We drove 30 minutes to look at a Jeep that no one else had in an exact color. We found out we didn't like the Jeep as much as we hoped but we loved Jeremy! He was friendly but not pushy. He answered all of our questions. We liked him so much we continued to drive 30 minutes just to keep working with him. He understood exactly what we wanted in our Jeep and why. They didn't have the Jeep I wanted on the lot so he tracked it down! That's great customer service. We have a new Jeep and a new friend. I will definitely be recommending Jeremy to anyone car or Jeep shopping. Michelle & Bill Shaffer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Michelle and Bill, Thanks for your feedback on your recent visit to Fred Martin Superstore. I'm glad to hear that Jeremy was able to assist you with choosing the perfect Jeep and that you had such a positive experience. We hope you will continue to enjoy your new Jeep! Thank you - Fred Martin Superstore Team

Dealer response

Hello, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

I went to see Jeff Dowdall. He’s a family friend and I...

I went to see Jeff Dowdall. He’s a family friend and I knew that he would put me in a good position. Thanks again Jeff

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad to hear that Jeff and our sales team were able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

This dealership is amazing I will probably always end up...

This dealership is amazing I will probably always end up going through them Jeff is an amazing salesman!! I 100% would recommend hint o any of my friends and or family. Great with details and everything above.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much, Keith, for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

Justin was so easy to work with. He was able to track...

Justin was so easy to work with. He was able to track down my dream baby that I wanted for so long and have it brought up for me!! I can honestly say this was the least stressful car buying process I’ve ever experienced. Justin is the kind of guy you feel like you’ve known forever and want to befriend. Thanks for everything and see you at my summer bbq!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Justin here at the Fred Martin Superstore. Congratulations on your new vehicle! Thank you - Fred Martin Superstore Team

Purchased a 2021 Jeep from Fred Martin Superstore, great...

Purchased a 2021 Jeep from Fred Martin Superstore, great experience, probably the best I have ever had with a dealership. Andrew and Joe did a great job communicating and presenting all information. The process was very well organized and quick.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing about your experience with Andrew and Joe here at the Fred Martin Superstore. We appreciate your business and hope to see you again soon! Congratulations on your new Jeep! Thank you - Fred Martin Superstore Team

Jeremy has sold us our last 2 trucks, we couldn’t ask for...

Jeremy has sold us our last 2 trucks, we couldn’t ask for any better service than what Jeremy provides to his customers. If you are looking for someone to always go the extra mile for you we highly recommend Jeremy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much, Tammy, for your excellent review! We are so glad that Jeremy had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new truck and don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team

Happy customer. Matt Miller and his team were great to...

Happy customer. Matt Miller and his team were great to work with. I would give him more stars if I could. Thanks for making buying a car as easy as it should be!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matt and the team met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

Dealer response

Hello, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Fred Martin Superstore

Nick and Matthew were very helpful with finding my...

Nick and Matthew were very helpful with finding my daughter a new car! Two of the kindest boys at Fred Martin! If you need help with anything, be rest assured both Nick and Matthew will help in the best way they can. Great customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write this review, Brenda! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Fred Martin Superstore are glad to have you as a customer. Thank you - Fred Martin Superstore Team