Herb Chambers Ford of Westborough

4.7
(856 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–4:00pm
Sunday 11:00am–5:00pm Closed
(877) 326-3668 (877) 326-3668

Reviews

4.7
(856 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Herb Chambers Ford of Westborough from DealerRater.

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5.0

Marie Hamilton is a great seller. She is very helpful,...

Marie Hamilton is a great seller. She is very helpful, friendly, and very kind. She knows what she is doing. She is an overall great worker. I couldn’t thank her enough. I am very happy with my new truck.

Dealer response

Thank you for the five-star review, Derek! Marie and our team will be please to hear you're so happy with your truck! We appreciate your review and look forward to seeing you again! - Herb Chambers Ford of Westborough

5.0

Herb Chambers Ford in Westborough Ma is a great...

Herb Chambers Ford in Westborough Ma is a great dealership to purchase a new or used vehicle. I have been a customer since 1999 and have always been happy

Dealer response

Thank you for the five-star review! We feel honored you are so comfortable with our team for all your new and used purchases! We look forward to seeing you again soon! - Herb Chambers Ford of Westborough

1.0

Ford Edge recall

On 5/24/2021, I Went for my 2015 Ford Edge factory recall which was done. I was told that it needed a new battery and they can get me one for $85, and was given jump start. Since then nothing happend. Took the Edge to other place and was told the battery is good. They did same last year for my 2013 Focus, took it Franklin Ford and was told the service was not needed. This is like “pennies and Dimes store”. I just went there because it’s closer to my house. Wondering if they ever done recall service to my Edge

Dealer response

Thank you for your feedback of Herb Chambers Ford of Westborough. Our service manager was able to offer you a battery, free of charge, after you picked up your vehicle from repair due to a factory recall. However we understand you were unable to accept the offer at that time. I can assure you that customer service is truly a top priority of ours. If there is anything I can do for you please do not hesitate to let me know, and please reach out at your earliest convenience. Thank you, Miguel Silva- General Manager msilva@herbchambers.com

1.0

On 5/24/2021, I Went for my 2015 Ford Edge factory...

On 5/24/2021, I Went for my 2015 Ford Edge factory recall which was done. I was told that it needed a new battery and they can get me one for $85, and was given jump start. Since then nothing happend. Took the Edge to other place and was told the battery is good. They did same last year for my 2013 Focus, took it Franklin Ford and was told the service was not needed. This is like “pennies and Dimes store”. I just went there because it’s closer to my house. Wondering if they ever done recall service to my Edge

5.0

I was looking for a specific car and found it at this...

I was looking for a specific car and found it at this dealership. They were very accommodating and made the entire process smooth and transparent. I appreciated the no-pressure way they walked me through the various options for add-ons and warranties. They listened to me and wanted to meet my goals.

Dealer response

We're so happy our team could find you exactly what you were looking for! Thanks for your awesome feedback and for choosing Herb Chambers Ford of Westborough!

4.8

Great service! Quick, professional, she explained...

Great service! Quick, professional, she explained everything to me, asked me if I had any questions and best of all they washed and vacuumed my car! Highly recommend!

Dealer response

Thank you for the positive feedback about your recent visit to Herb Chambers Ford of Westborough! We look forward to working with you again in the future!

5.0

This was a regular oil changr, tire rotation/checkup...

This was a regular oil changr, tire rotation/checkup combined with a safety recall (brake lines). Was able to find a time fitting my crazy schedule. All work met my expectations and service advisor Kiiara explained all details and kept me informed.

Dealer response

Thank you for the positive feedback about your recent visit to Herb Chambers Ford of Westborough. We hope to be of service to you again in the future!

5.0

Had our 2012 F150 serviced with the Works on 3 Jun 2021,...

Had our 2012 F150 serviced with the Works on 3 Jun 2021, exceptional staff, great customer care, will return for the next scheduled servicing on our Ford.

Dealer response

We're so glad to hear your service appointment went so well! Thank you for the five-star rating! We look forward to seeing you and your F-150 at your next appointment!

5.0

Heather was great.....she followed up on my car when it...

Heather was great.....she followed up on my car when it wasnt ready when first planned. She called me back with multiple updates. She was awesome....well done!

Dealer response

Thanks for sharing your positive experience with Heather! We're lucky to have her on the Herb Chambers Ford of Westborough team. We hope to work with you again soon!

5.0

Great service david Chapin took the time to explain...

Great service david Chapin took the time to explain everything he always had everything ready when I got there I would definitely recommend them to my friends

Dealer response

Thanks for sharing your experience with David and the Herb Chambers Ford of Westborough team! We greatly appreciate your recommendations to friends!