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Herb Chambers Ford of Westborough

(1,306 reviews)
Sales hours: 11:00am to 5:00pm
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–4:00pm
Sunday 11:00am–5:00pm Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,306 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers Ford of Westborough from DealerRater.

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Anthony makes sure all repairs are completed and keeps

Anthony makes sure all repairs are completed and keeps im touch with me. Thank you Anyhony

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Savvy, we're happy to hear that Anthony always goes the extra mile for you at Herb Chambers Ford of Westborough. We look forward to serving you again! Safe travels!

We stopped in without an appt.

We stopped in without an appt. And Paul took great care of us. Everyone was great! Picking up our new car Thurs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Peggieanderson, we're delighted to hear that Paul and the team at Herb Chambers Ford of Westborough provided you with excellent service. Enjoy your new car on Thursday!

Brandon was extremely professional and had a high level

Brandon was extremely professional and had a high level of service. He followed up with a personal call as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for highlighting the exceptional service provided by Brandon at Herb Chambers Ford of Westborough. We're glad to hear he made a positive impression and followed up personally. We appreciate your feedback!

Brandon was excellent, answered all of my questions and

Brandon was excellent, answered all of my questions and was extremely welcoming. He even took the time to give me a tutorial on the operation of the coffee machine. This was my first visit and this will be my new Ford dealership! Thomas Amick

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thomas, we're delighted to hear that Brandon made such a positive impression during your first visit to Herb Chambers Ford of Westborough! Thanks for giving us the opportunity to earn your business - we look forward to seeing you next time!

Great service experience.

Great service experience. Lucas was great as a service advisor.?Would return for service again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad Lucas provided a great service experience at Herb Chambers Ford of Westborough. We look forward to seeing you again! Safe travels!

I’ve had great experiences at Herb Chambers Ford of

I’ve had great experiences at Herb Chambers Ford of Westborough since I bought my car there. My most recent visit to the service department was the same stellar service I now expect from them. Brandon was both knowledgeable and helpful in resolving my issue and my car was ready when promised. I highly recommend this dealer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with Herb Chambers Ford of Westborough! We're delighted to hear that Brandon and our service team provided the stellar service you expect. We appreciate your recommendation and look forward to assisting you in the future!

My service advisor Brandon S.

My service advisor Brandon S. was great to work with. Got me in and out as promised and the team did a great job! Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Brandon and the team at Herb Chambers Ford of Westborough provided you with efficient service. Thank you for sharing your experience, and we look forward to assisting you again in the future!

Paul was very attentive to our needs and made the whole

Paul was very attentive to our needs and made the whole truck buying experience very unstressful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Herb Chambers has been really easy and friendly to work

Herb Chambers has been really easy and friendly to work with. I'm definitely pleased with the experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that your experience with Herb Chambers Ford of Westborough was a great one! Thank you for sharing your positive feedback, and we look forward to serving you again in the future.

Great experience, the test drive was very good.

Great experience, the test drive was very good. The manager with tremendous and the sales staff was great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear you had a great experience with the team at Herb Chambers Ford of Westborough! It's wonderful that our staff made such a positive impression. Thank you for choosing us!