Herb Chambers Ford of Westborough

4.7
(831 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–4:00pm
Sunday 11:00am–5:00pm Closed
(877) 326-3668 (877) 326-3668

Reviews

4.7
(831 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater

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5.0

Had a great interaction and experience with David from...

Had a great interaction and experience with David from sales. Was very knowledgeable helpful,and professional. Highly recommend him to assist you while the purchase

Dealer response

We appreciate your 5-star review and positive feedback on your experience with David! We can't wait to pass along your kind comments to him. Take care!

5.0

Excellent Experience From Start to Finish

I've bought and traded many vehicles over the last 25 years and I can honestly say that I've never had a more professional experience than I did here. The staff, including my incredible sales associate Jay, Corey in finance, and Miguel in management, were responsive, professional and human. They worked hard for my business and not once did I feel pressured, talked down to, or anxious. Jay even drove paperwork that needed a physical signature to my job for me to sign, so that I wouldn't be late to my child's athletic event. This was a first rate experience with a first rate staff.

Dealer response

Alec, We couldn't be happier to hear this! Thank you so much for taking the time to leave your feedback and five-star rating! It's wonderful to know Jay and Corey made your purchase so awesome and made it an affair to remember! See you next time! - Herb Chambers Ford of Westborough

5.0

The dealership is fine, but that is not why I bought the...

The dealership is fine, but that is not why I bought the car here. I bought it here because of the sales person, Paul Scannell. had previously bought a new car from him. and he was extremely helpful, informative, always available and truly cared about finding me the best match for me. He is highly experienced, knows his products, and can easily explain pros and cons of various options. I think the proof of how much I value his help is the fact that I came from Cape Cod to Westborough to buy this car, when I had multiple choices to go much closer to my home.

Dealer response

Thank you for the glowing five-star review! We're so happy Paul has continued to show you such great care and earned your business! We are committed to ensuring your future visits are just as exceptional and we look forward to seeing you again! - Herb Chambers Ford of Westborough

5.0

Heather was very helpful with what repairs needed to be...

Heather was very helpful with what repairs needed to be done on car. She was very knowledgeable and explained my options. She found the best deals for me. She kept me informed during my visit. Dealership was very clean!

Dealer response

Thank you for the five-star rating! We're happy Heather could provide such great care to you and helped you feel at ease during your service! We will see you next time! - Herb Chambers Ford of Westborough

5.0

Service was quick and reasonably priced. Customer service...

Service was quick and reasonably priced. Customer service person was friendly. I can’t figure out why you’re forcing me to write 25 words is the only way to submit it. That is silly.

Dealer response

Jane, we are so happy to hear that you had a good time at Herb Chambers Ford of Westborough! Thank you for your review!

5.0

Excellent service as always.easy to schedule my...

Excellent service as always.easy to schedule my appointment. Quick check in and fast service..Heather was excellent to work with...very satisfied with over all experience

Dealer response

We are so happy Heather and our Herb Chambers Ford of Westborough team earned your five stars. Thanks so much!

5.0

Easy to set up appointments, efficient, helpful, no feel...

Easy to set up appointments, efficient, helpful, no feel of trying to drive up cost. Bought used truck here and all service too. Highly recommended.

Dealer response

We are so happy to hear that our team's hard work has earned Herb Chambers Ford of Westborough your recommendation!

5.0

Excellent Service. Shuttle dropped me off at my place of...

Excellent Service. Shuttle dropped me off at my place of work while service was performed. Fast and professional, no surprises. Highly recommend Herb Chambers Ford Service Department

Dealer response

Thanks for choosing Herb Chambers Ford of Westborough! See you next time!

5.0

I came in to have my battery checked after it died....

I came in to have my battery checked after it died. Everyone was very nice. They gave me rides to and from my home so I didn't have to wait there. They did not charge me for anything. Very pleased with the quality of service here after two visits.

Dealer response

It was our pleasure to take care of you! Thanks for choosing Herb Chambers Ford of Westborough for your service needs. We look forward to your next visit!

5.0

Westborough Ford Great Dealership

I met Jay the sales person and he was a non-pushy down to earth person who wanted to match me with the right truck. Met his boss Jason General Sales Manager, another really good guy. Yes they want a sale but more importantly want to do what’s right for client. So I was two for two! When I met the lease finance manager Corey I hit the trifecta! I said I know what I want in the lease and please no up sells as I did my homework. He was a great and affable person friendly and helpful . So if your looking for a car or truck head down to Webo Ford and ask for Jay he will take good care of you.

Dealer response

Thank you so much, Jay! We are so happy that our entire Herb Chambers Ford of Westborough team could take great care of you. Enjoy the new car!