Herb Chambers Ford of Westborough

4.7
(856 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–4:00pm
Sunday 11:00am–5:00pm Closed
(877) 326-3668 (877) 326-3668

Reviews

4.7
(856 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Herb Chambers Ford of Westborough from DealerRater.

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5.0

I Worked with Jay, Jason, and Casey. Each one in turn...

I Worked with Jay, Jason, and Casey. Each one in turn dealt with me fairly and honestly. I was very happy with the trade-in value I received and the purchase price of my new vehicle - an F-150 Limited. Couldn’t be happier with the outcome.

Dealer response

We love to hear it! Thank you for leaving us your five-star review and feedback! We know Jay, Jason, and Casey will be glad to get this wonderful feedback! We hope you enjoy many great memories behind the wheel of your new F-150 Limited! - Herb Chambers Ford of Westborough

5.0

Great service not pressure took the gone to find us the...

Great service not pressure took the gone to find us the right car

Dealer response

Thank you for choosing Herb Chambers Ford of Westborough, we appreciate your positive feedback!

4.5

Great customer service! Paul was excellent to work with!...

Great customer service! Paul was excellent to work with! Corey was, as well! Very pleased.

Dealer response

Thank you for the excellent feedback on Paul, Corey, and the Herb Chambers Ford of Westborough team. We'll see you next time!

5.0

Outstanding service! We are so grateful to Herb Chambers...

Outstanding service! We are so grateful to Herb Chambers Ford, and especially Tony Derenthal.

Dealer response

We are so happy our Herb Chambers Ford of Westborough team earned your five stars. Thanks Mary!

Consumer response

Tony Derrenthal, who was our recent Advisor provided more than five star service as a true professional offering unusually outstanding service, care and expertise. In-spite of it being the busiest week of the year, with I am sure many other customers he had to deal with simultaneously, Tony still took the time to get back to us by phone in a responsive manner. He was also very communicative sharing what the realistic expectations would be but also how he would still strive to meet our requests in a timely manner. He asked really good questions about how we were doing on our end, restated what he heard to signal he was really listening, and was just very kind and caring through out. He was amazing. He at the same time spoke highly of his employer and colleagues when other Advisors we have had for other companies would often bash their fellow employees to try to win favor with us. This guy has integrity and is a real quality human being all the way! Bravo for Tony Derenthal! Regards, Mark J. Sullivan, Ph.D. C: 201.290.5317

5.0

My experience at Herb Chambers Ford of westborough was a...

My experience at Herb Chambers Ford of westborough was a 10/10. Jay Gonzalez went above and beyond to help me and my father out. Not just Jay but everyone was extremely kind and helpful at Herb Chambers Ford. Thank you again!

Dealer response

Thank you for this five-star review and rating! We're so happy to hear Jay and our team provided such awesome care to you during your visit! We hope you love your new ride and come back to see us again soon! - Herb Chambers Ford of Westborough

4.8

You made my dream come true! Great job boys! Thank you ...

You made my dream come true! Great job boys! Thank you

Dealer response

You are very welcome, Lisa! Congratulations! Thanks for choosing Herb Chambers Ford of Westborough!

5.0

Jay was the best salesman you could ask for in buying a...

Jay was the best salesman you could ask for in buying a new or used car. We found him to be personable and professional throughout the process of our purchase. He was attentive and responsive to any questions or concerns that arose, making the process of decision-making easier and enjoyable. From beginning to end our time spent selecting, test driving, and completing the paperwork for our Explorer was a pleasure. We highly recommend Jay! And, we have already referred to him at Herb Chambers in Wedtborough.

Dealer response

Mary, thank you for this incredible review! Jay will be so happy to hear your kind comments and that you referred him and the Herb Chambers Ford of Westborough team!

4.8

Amazing customer service!!! Superior knowledge of the...

Amazing customer service!!! Superior knowledge of the product…and I’ll never buy another car elsewhere. Being a single senior all my questions and needs were met…

Dealer response

Reviews like this one make our day, Gregory! Thanks from the Herb Chambers Ford of Westborough team!

5.0

The recent service of our 2016 Edge Titanium at Herb...

The recent service of our 2016 Edge Titanium at Herb Chambers in Westborough was as perfect as any vehicle service visit I can recall, and consistent with prior experience at this dealership. Tiara exceeded my expectations by facilitating the completion of a recall procedure, in addition to the services scheduled on the visit. We were able to pickup our car earlier than expected, and the price was as quoted to the penny. The service staff is professional and very courteous. The vibe is very calm and pleasant and the facilities very clean and pleasant.

Dealer response

Thanks for the five-star rating and kind words! We're glad Tiara made this such an exceptional visit for you! We look forward to seeing you at your next appointment! - Herb Chambers Ford of Westborough

5.0

Fast friendly service, definitely recommend. Fastest oil...

Fast friendly service, definitely recommend. Fastest oil change ever, and the wait wasn’t too long. They also have a car wash that most places don’t have

Dealer response

We appreciate you taking the time to leave us your review! We're so happy our team could make this a five-star oil change! We look forward to seeing you at your next appointment! - Herb Chambers Ford of Westborough