Reviews
Brandon greeted me as soon as I walked into the service
Brandon greeted me as soon as I walked into the service department, kept me updated on the progress and made me feel as if I ever needed anything that I could reach out to him and everything would be taken care of
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mark, we're wonderful to hear that Brandon provided such attentive service at Herb Chambers Ford of Westborough. We're glad you felt well taken care of and appreciate your feedback!
I found the service exemplary!
I found the service exemplary! Timely, clean, efficient, and personable. I, as a woman often feel spoken down to at dealerships. That was NOT the case here Brandon was both knowledgeable and respectful! I would recommend both him and the dealership to anyone who is in need!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Kimberly! Thank you for sharing your experience with us at Herb Chambers Ford of Westborough! We're delighted to hear that Brandon provided knowledgeable and respectful service. We appreciate the recommendation and look forward to assisting you again in the future!
Had a great not pressure experience Paul our sales man
Had a great not pressure experience Paul our sales man was awesome! Very knowledgeable! Definitely looking forward to working with him in the future!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Rich, we're delighted to hear that Paul provided you with a great experience at Herb Chambers Ford of Westborough! We look forward to assisting you again in the future! Safe travels!
Very good customer service and a nice atmosphere.
Very good customer service and a nice atmosphere. Everyone was professional and service was fast
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the stellar rating! We're glad you had a great experience! - Herb Chambers Ford of Westborough
I have always had great service from this dealership.
I have always had great service from this dealership. Everyone has been friendly and professional and willing to work with me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jimmy, we're delighted to hear that you've consistently received great service from our team at Herb Chambers Ford of Westborough. Thank you for your kind words and continued support!
Service staff has been great.
Service staff has been great. They have done all they could to help with our focus. W
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Simmy! Thank you for leaving us this five-star review and for your kind words about our service team at Herb Chambers Ford of Westborough! We'll see you next time!
The two repairs I had asked to be completed were done and
The two repairs I had asked to be completed were done and the quality of the work was excellent!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so thankful to have you as our customer! Thank you so much for saying such kind things about our team! - Herb Chambers Ford of Westborough
Great service department.
Great service department. Everyone is always very helpful. Easy to make appointment. Totally recommend them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear you've always had great experiences with our service team at Herb Chambers Ford of Westborough! Thanks for recommending us and we look forward to assisting you again in the future.
I had taken my car to Herb Chambers Ford in Westborough
I had taken my car to Herb Chambers Ford in Westborough for diagnostics due to concerns about electronic display in my Ford Explorer. The service department scheduled us in for diagnostic the next morning, tested the vehicle, but were not able to replicate the problems that I had found earlier. The service representative gave me alternative reasons other than having a problem that could have caused my car to experience momentary flickering of the display and also addressed other questions I had about the car. I was advised to monitor and come back if I continue to have any issues. I think the service department at Herb Chambers is really great in terms of customer service and reliability such that I have a high degree of confidence in their expertise, integrity, and character. I am very happy with my Explorer 2017 and all the service I have received from Herb Chambers with minimal expenses for maintenance while running reliably since purchase with only minor problems.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that our service team at Herb Chambers Ford of Westborough provided you with such a positive experience. It's great to know they addressed your concerns and offered helpful advice. Thank you for trusting us with your Ford Explorer!
Paul Scannell was very professional and helpful
Paul Scannell was very professional and helpful throughout the whole process. He was very knowledgeable and efficient. Making it as painless as possible. Well done Paul. Thanks Ken R.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Paul provided such professional and efficient service at Herb Chambers Ford of Westborough. Thank you for sharing your experience, and we're glad the process was smooth for you!