Herb Chambers Ford of Westborough

4.7
(856 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–4:00pm
Sunday 11:00am–5:00pm Closed
(877) 326-3668 (877) 326-3668

Reviews

4.7
(856 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Herb Chambers Ford of Westborough from DealerRater.

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5.0

Excellent service, very quick, very professional and I...

Excellent service, very quick, very professional and I was able to use my Ford points! I always bring my Ford here for service. Check the brakes the tires and for any recalls filled all the fluids change the flu and change the oil and filter

Dealer response

Thank you for trusting the Herb Chambers Ford of Westborough team with your vehicle! We're truly grateful for your support, as well as your kind words about our team, and we look forward to your next visit!

5.0

They were very helpful and effective . They were done in...

They were very helpful and effective . They were done in an hour and I did not need an appointment . The people were very friendly and helpful Thanks

Dealer response

It was our pleasure to serve you! Thank you for coming to visit us here at Herb Chambers Ford of Westborough and please don't hesitate to reach out if we can be of service to you again in the future!

5.0

Very pleased that we choose this dealership to service...

Very pleased that we choose this dealership to service our vehicle. The service team was excellent. They gave us accurate information on the work that needed to be preformed and the timeline that it would take to be completed.

Dealer response

We're happy to hear this! We appreciate you taking the time to leave us your great rating and review! We look forward to seeing you again for your next service visit! - Herb Chambers Ford of Westborough

5.0

Worked with Heather and Kiara on a tire/rim claim and...

Worked with Heather and Kiara on a tire/rim claim and both went out of their way to make the process smooth and without any undue delay. They were both very proactive with communicating the status of the claim and repair back to me to keep me as up to date as possible. Also I was thrilled with the rim refinishing! My wheels looked like new. From Sales to Service my dealings with Herb Chambers Ford have been top notch. Keep up the good work!

Dealer response

Thank you so much for the wonderful review! We're thrilled to hear that Heather and Kiara took such great care of you throughout this experience and we'll be sure to share your kind comments with them and the rest of the team. We appreciate you trusting the Herb Chambers Ford of Westborough team with your vehicle and look forward to being of service to you again in the future. Take care!

5.0

As usual my experience at Herb Chambers Ford of Westboro...

As usual my experience at Herb Chambers Ford of Westboro was a no hassle stress free appointment. Kiiara was very helpful and professional and took care of my vehicle promptly. Kudos to her !

Dealer response

Thanks so much for the awesome feedback! Kiiara is a valued member of our team and we know they'll be thrilled to hear your service visit earned them five stars! We appreciate you choosing Herb Chambers Ford of Westborough for your vehicle care and look forward to seeing you at your next appointment!

5.0

We were looking for a second car. Paul was awesome. He...

We were looking for a second car. Paul was awesome. He helped us get a fantastic new explorer in 2019. That is why we returned to Herb Chambers. Always ask many questions and based on the answers he is able to suggest great vehicles. Once again we found a great used Ford Edge!!

Dealer response

This review makes our day! Thank you so much for taking the time to leave us your positive feedback! - Herb Chambers Ford of Westborough

5.0

Great service that’s why I keep returning thank y’all for...

Great service that’s why I keep returning thank y’all for the great work and you do not wait a long time if you choose to

Consumer response

Great service and very efficient

Dealer response

This review means more to our team than you know! Thank you for being a loyal customer! - Herb Chambers Ford of Westborough

Consumer response

My pleasure

5.0

Always the greatest service. Everyone in service is just...

Always the greatest service. Everyone in service is just the best....bought my car there and will always let their trained mechanics take care of my car...

Dealer response

Wow! Thanks so much, Dee! We could ask for a better review of Herb Chambers Ford of Westborough. Take care!

Consumer response

Your very welcome and deserving of it. You are the best. Will never take my car to another mechanic. Herb Chamber's mechanics know what their doing.

5.0

my name is craig. I had the pleasure to work with Jay...

my name is craig. I had the pleasure to work with Jay Gonzales. the whole deal took less than 2 days from when i took my test drive in a 2018 f350. I know what i wanted and we pretty much did the deal right in the truck. jay knew i needed the truck to go on vacation and was leaving in 3 days between jay the finance person and the pre owned vehicle manager they got me in and out just like i needed. jay even took care of getting my vehicle registered. have to say this was the best experience i ever had buying a vehicle to date.

Dealer response

Thanks so much, Craig! We're happy Jay made this a five-star purchase for you! We hope you love your new ride and appreciate you choosing Herb Chambers Ford of Westborough! Come back to see us again soon!

5.0

They did an awesome job replacing my drivers side mirror....

They did an awesome job replacing my drivers side mirror. The service was quick and reasonable in price. I highly recommend this dealer, and I will be bringing my car there for service in the future.

Dealer response

We are so happy to hear that you had a great time at Herb Chambers Ford of Westborough! We're proud to have earned your business.