Herb Chambers Ford of Westborough

4.7
(831 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–4:00pm
Sunday 11:00am–5:00pm Closed
(877) 326-3668 (877) 326-3668

Reviews

4.7
(831 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater

4.8

Great service! Quick, professional, she explained...

Great service! Quick, professional, she explained everything to me, asked me if I had any questions and best of all they washed and vacuumed my car! Highly recommend!

Dealer response

Thank you for the positive feedback about your recent visit to Herb Chambers Ford of Westborough! We look forward to working with you again in the future!

5.0

This was a regular oil changr, tire rotation/checkup...

This was a regular oil changr, tire rotation/checkup combined with a safety recall (brake lines). Was able to find a time fitting my crazy schedule. All work met my expectations and service advisor Kiiara explained all details and kept me informed.

Dealer response

Thank you for the positive feedback about your recent visit to Herb Chambers Ford of Westborough. We hope to be of service to you again in the future!

5.0

Had our 2012 F150 serviced with the Works on 3 Jun 2021,...

Had our 2012 F150 serviced with the Works on 3 Jun 2021, exceptional staff, great customer care, will return for the next scheduled servicing on our Ford.

Dealer response

We're so glad to hear your service appointment went so well! Thank you for the five-star rating! We look forward to seeing you and your F-150 at your next appointment!

5.0

Heather was great.....she followed up on my car when it...

Heather was great.....she followed up on my car when it wasnt ready when first planned. She called me back with multiple updates. She was awesome....well done!

Dealer response

Thanks for sharing your positive experience with Heather! We're lucky to have her on the Herb Chambers Ford of Westborough team. We hope to work with you again soon!

5.0

Great service david Chapin took the time to explain...

Great service david Chapin took the time to explain everything he always had everything ready when I got there I would definitely recommend them to my friends

Dealer response

Thanks for sharing your experience with David and the Herb Chambers Ford of Westborough team! We greatly appreciate your recommendations to friends!

5.0

Kiiara was great today!!! She handled all of my service...

Kiiara was great today!!! She handled all of my service needs, was very courteous and professional. I get all my service done at Herb Chambers Ford in Westborough, and will keep coming back!!!

Dealer response

It's so great to hear Kilara made this a five-star experience! Thank you so much for the awesome review and we look forward to seeing you at your next appointment! - Herb Chambers Ford of Westborough

5.0

This was my first experience with the service department...

This was my first experience with the service department (my previous dealership is no longer servicing Lincoln’s). I was thrilled with the staff, and the fact that there is a shuttle available.

Dealer response

We're so happy our team could make your first experience at our service center worthy of five stars! Thank you for the awesome review! We'll see you at your next appointment! – Herb Chambers Ford of Westborough

5.0

Very professional Service team that delivers excellent...

Very professional Service team that delivers excellent service. Despite there being National shortages of parts & cars due to covid, the team went above & beyond to help fix my issues. Ack ack….

Dealer response

Our goal is to provide top-notch customer service, and I am glad to hear that our team has shown you their commitment to this. If there is anything more we can do for you please come back and see us any time! Take care!

1.7

I am a young kid that’s 19 years old, I walked in with a...

I am a young kid that’s 19 years old, I walked in with a terrible welcoming, and looks as I don’t belong. I understand lots of people go in and try to buy things for more than they can afford so it’s difficult to read initially. But as a salesperson your goal is to welcome everyone, “don’t judge a book by its cover” and continue it as you would with anyone else. I had already been talking to an associate and explained online I was looking to trade my truck in and wanted an appraisal, to put toward a new truck. I had told her I was looking at lariats and as a result was looked at with questioning, and disgusted face, then told “you know those are $65,000”. This was the second strike and began my aggravation seeing she based what I can afford without knowing me or what I make. I was then asking what I would get for my vehicle and was told I’d have to make an order to get my vehicle appraised (which I know is very false). At this point she reached her last chance and I walked out and gave her a little lesson on not to assume anything based on age or how someone is dressed and she lost a serious customer. Overall, I’d never go back to this Ford ever again except when I get my new truck to walk in look at her and point and the $70,000 truck she missed on selling.

5.0

Courteous and prompt. Offered me a courtesy wash, but I...

Courteous and prompt. Offered me a courtesy wash, but I did not have time. Completed work in less time than estimated. Comfortable waiting area with water and coffee available.

Dealer response

Thanks for sharing your experience with us at Herb Chambers Ford of Westborough, Nick! It was our pleasure to take care of you!