Reviews
Great place to buy a preowned car
Best place to buy a preowned car great financing options and Mike Hanley did a great job helping me find the right car for my family. I’m really happy with my purchase and I definitely recommend this place.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
12 months waiting for an extortion on my credit card!
12 months waiting for an extortion on my credit card after a double improper charge! Your xxx sale is a disgrace! Hire people who solve damage to your customers!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Simple and Easy
I purchased a car from AutoMax Preowned in Framingham, by far the easiest process I’ve had purchasing a vehicle. I found my car on the website and contacted the dealership, they got back to me right away. Matheus Gava helped me through the whole process. He was professional, knowledgeable, and made the entire process that much easier. Though the vehicle is a keeper, when the time comes I’ll defiantly be coming back here. Thank you Matheus and AutoMax!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ask for Matt, he'll treat you right!
I just purchased my first BMW from Automax preowned in Framingham. I'm admittedly not the easiest customer to deal with, but my salesperson (Matt) really went above and beyond to make me happy, despite my having misunderstood how car deals typically go here in Massachusetts. As in, the delivery process, etc. The selection of luxury sports cars is great and you can definitely find one you like at a very competitive price. Ask for Matt! Thanks, buddy!
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mike and Jorge is THE BEST
They are very nice and patiently guided me through in the whole process as I don’t have much experience in purchasing cars. I will definitely recommend them to my friends or family if they need to get a car. 5 star experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Think twice...
Spent a couple of weeks discussing a particular vehicle on their lot. First of all, they were good about calling/contacting me but every time they reached out, it was a different person. Also, I received two calls from individuals who were not sales personnel. Both allowed me to go on and talk about the car I wanted and my questions I had only to tell me they weren't salespeople and therefore couldn't help. Then they mentioned they would relay to message and have someone call me, and no one did. The other issue I had with this dealer (and the reason I did not purchase the vehicle) was that they claim they do not negotiate price whatsoever. The vehicle I was looking at had slight cosmetic issues I asked if they could fix - they said no. When I gave them a legitimate quote from an authorized dealer to fix the issue and asked if they would be willing to adjust the price to compensate, they claimed they were a "no-haggle" dealer. I guess this is a new thing?? Regardless, I expressed my frustration with the "no-haggle" claim by mentioning that two days before, the dealer lowered the price on the vehicle by $500. So obviously there is room to negotiate, they said sorry the price on the website is final price, no negotiation. I politely declined to do business with them. The shock set in when the very next day, the price was LOWERED AGAIN! So if I had agreed to purchase the car the day prior and give in to the "no haggle" price, I would've paid $500 more. Heck - if I purchased it a week prior I would've paid over $1000 more! Now I know price can fluctuate, but if you are going to move the price by $1000 in less than a week don't claim you have no room to negotiate. This place has nice cars at relatively good prices but be aware they will NOT negotiate and their prices can fluctuate drastically in a matter of a week. So stay patient.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Fast, Kind, knowledgeable
I had an awesome experience with Mike from automax. He was very nice and helped me get the car I needed. He was also very knowledgeable about the process and got me into a car in 1 day! I would 100% recommend automax to everyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Vinnie did such a great job!!
Vinnie help us finding the right car that I really like! I purchase a Nissan Maxima 2016, after getting the car I noticed that was needing some fix on the tiers and right away automax go it fix! Mike from service is a great person! Thank you so much for everything! I’m very happy with my new car!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Happy customer
Automaxx was easy to work with from start to finish. I was greeted the second I walked through the door and did not have to wait. Michael Hanley was my sales rep and he was knowledgeable and easy to work with. There was no pushy sales tactics and when I was ready to move forward Michael’s experience made the purchase fast and easy. He registered our car and notified our insurance company for us. I would recommend working with the automaxx team!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
great
This is the best place to get your favorite car? They have the best people here to help you with anything! I love that I came here!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase