Reviews
terrible customer service post total loss !!!!!
Me and my husband purchased a vehicle with Automax , it was a great vehicle for the past 3 years. unfortunately our car was totaled last month by our insurance carrier right in the middle of us moving to another state. we have been trying to cancel our extended warranty for over a month with no help from the financial advisor that we had no the manager Adler! we were told that our information was in storage two weeks ago, since then we have emailed 3 times, called and left numerous messages with no email back or call back from this advisor luis or his manager adler. this is very unfortunate! our gap claim cannot move forward with the help of this dealership with canceling our warranty and we have not gotten any help! it was so easy to collect our funds but now that we need real help there is no one avail and only voicemails without a response! I would not suggest this location at all! when purchasing a vehicle it not only about the quality of the vehicle yet the customer service behind it! when a contract is signed one must take the responsibly to help until the end of that contract! if I could give this location zero stars I would. I am extremely disappointed in the service that we have received here!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Best car buying experience
From the moment I walked in I felt welcomed...Matt was very friendly and professional...he made buying a car very easy...told him what I wanted and what I wanted my payments to be and Matt made it happen...I highly recommend AutoMax and make sure to ask for Matt.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Integrity is alive and well
Automax Framingham had quality cars, but most importantly the buying process was honest, clear (no haggling), and easy. The salesman I worked with, Paul DiCarlo, was top-notch, and saw the sale through to completion. He was personable, knowledgeable, responsive, and very trustworthy. He let the car sell itself; he was not at all pushy or applied any pressure. He kept his promises, and I was very impressed by how the car was inspected and serviced prior to it leaving the lot (including repairs made to it beyond those we had originally agreed upon). They care about their reputation and I would definitely buy another car from them again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Rafael Borges made the car buying experience fast, easy and
My experience in purchasing a car online was fast, easy, efficient and upfront. I would happily recommend Auto Max Framingham to friends. Thanks Rafael Borges!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Fast and easy!
Paul made the process of buying my new used car easy. Ana was very knowledgeable and helped make the paperwork painless.. overall we are a great experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
2016 Honda Accord
Eu comprei. Um. Honda Accord na. AutoMax. Com a Paula,l, muito simpática e atenciosa. Agora é só aguardar pra pegar o carro !!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good dealer
I went to Automax to trade my F-350 for another truck. I worked with Paula who was very patient to show my different trucks until i find want i really like. My family and i are really happy with the purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Love my car
Angie made me feel comfortable with my purchase I was a little nervous at first but she helped that feeling go away. Thanks Angie appreciate your help
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent Customer Service
I had the pleasure of purchasing a car from Paul DiCarlo recently. Paul made the experience very easy and was quick to address the issues that came with purchasing a used car. The truck had a missing piece in the back seat and Paul addressed it right away and had it fixed very promptly. He, also, worked with the Framingham Ford dealership in order to obtain a master key for this vehicle. I would highly recommend Paul and all of his associates for your next automobile purchase !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Happy purchase
Car was for my son to get around back and forth to college. Was looking for the accent specifically we choose this one. Best deal
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car