Lexus of Naperville

Overall, very professional, progressed as a sale should, and they followed through on the details. Car arrived very clean, everything was included as expected. Transport service ran into some issues but they kept me in the loop and went out of their way to get the vehicle to us as quickly as they could (arrived at midnight and the driver still had 1 more stop to make, he was a nice as could be, and had no complaints - that is dedication). We are 180 miles away and Lexus of Naperville will be our new "go to" for Lexus vehicles. Closer dealers are not as transparent, and seem to be in the habit of wasting your time. It is hard to find a dealer that simply wants to sell a vehicle without playing any games. Lexus of Naperville is where you should go - ask for "Brendon" and "AP", they did a nice job. I didn't get a chance to work with her much, but Yvette was also very nice. Zach Paino from "Ship your car safely" was my contact for the transport.

I had the best car buying experience I have ever had! I cannot say enough good things about everyone that helped me. Everything went so smooth, from the paperwork, to the explanation of everything, to the time it took to get everything handled. Honestly, everything went perfectly. Every single person I interacted with at Lexus Naperville was so kind and helpful. They also really know their stuff. I asked a million questions about the car I wanted and the packages I was interested in and they were able to answer all my questions with ease. Everything was explained to me very well. I'm really glad I got them. I have with all my cars and trust me, they make the difference. Very worth it. I want to thank Kamil, Gabby, Ben and AP. If there is anyone I forgot I'm so sorry! I'm so grateful to each of them! Truly truly made the experience easy, completely stress free and I really did feel like I was in good hands. Oh also, the car I got was a used car. You wouldn't know it though. It is very clean, has no odor, and is GORGEOUS. I.LOVE.THIS.CAR. It's so fun to drive and I feel safe in it. Thank you so much!!

I had the best car buying experience I have ever had! I cannot say enough good things about everyone that helped me. Everything went so smooth, from the paperwork, to the explanation of everything, to the time it took to get everything handled. Honestly, everything went perfectly. Every single person I interacted with at Lexus Naperville was so kind and helpful. They also really know their stuff. I asked a million questions about the car I wanted and the packages I was interested in and they were able to answer all my questions with ease. Everything was explained to me very well. I'm really glad I got them. I have with all my cars and trust me, they make the difference. Very worth it. I want to thank Kamil, Gabby, Ben and AP. If there is anyone I forgot I'm so sorry! I'm so grateful to each of them! Truly truly made the experience easy, completely stress free and I really did feel like I was in good hands. Oh also, the car I got was a used car. You wouldn't know it though. It is very clean, has no odor, and is GORGEOUS. I.LOVE.THIS.CAR. It's so fun to drive and I feel safe in it. Thank you so much!!

Cindy helped get me the prompt service I needed and kept me informed as work was done. She was not there for my pickup but arranged for Jeff to assist, he was also excellent . Then the “icing on the cake” !,,ll Michael your Teck Guru patiently helped me to understand my dear Lexi so much better. Now over 100,000 miles and I feel I am driving a New car.

Had 2023 es350 in to service several times. FOB does not always start engine. Changed FOB battery several times. Having a degree in electrical engineering I designed a circuit similar to the one in the Lexus. To make it simple it's the receiver module. I can "trick" into working by clicking the Open key on the FOB several times. Your service department ignored my comments. So, I am not happy. Jim Holmberg

Dylan was fantastic in helping me purchase my new vehicle. It was a very positive experience.

Good service, especially Michael Comer, who explained options on my car I didn't know existed... and we have had it for 2 years!

Bought a 2025 Lexus TX from Dylan, easy process and quick service for add-ons. I don’t even live in the area, but saw what I wanted on the internet. Drove it home next day.

The staff at Lexus of Naperville continues to exceed expectations. Specifically Michael Comer, this time (again), their Technology Specialist. His insightful recommendations and knowledgeable assistance made for a wonderful learning experience. So thankful that this dealership has taken the time to find, hire, train and develop so many customer focused employees.

Michael Comer taught me about all the fabulous features of my Lexus. I appreciate his knowledge, easy to follow instructions, sense of humor and the amount of time that he gave me. I did not have an appointment was told to come in during specific hours and I was thrilled that I did not have to wait to meet with Michael. I wish I met with him the day we bought the car; better late than never. Thank you Michael!