Reviews
Wayne is an asset to your company. I enjoy each visit....
Wayne is an asset to your company. I enjoy each visit. Wayne always makes it fun quick and easy. I will always choose herb chambers
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Carla, thank you for the review! Wayne is an excellent member of our team at Herb Chambers Lexus of Sharon, and we will certainly let him know that you appreciate his help. We look forward to your next visit!
During the process of buying my car with Bill Kessler, he...
During the process of buying my car with Bill Kessler, he was extremely sympathetic and understanding of what I wanted for my next car. Rene was also incredibly helpful and assisted Bill which made my experience even better. I will most definitely will be coming back and asking for Bill and Rene! Thank you both so much for all your helping finding my car that I LOVE!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us a review! We are so glad you enjoyed working with Bill and Rene here at Herb Chambers Lexus of Sharon, and we will certainly let them know that you appreciate their help. We hope to see you again sometime!
Bill Kessler is a super enthusiastic and helpful...
Bill Kessler is a super enthusiastic and helpful employee!! I went to get a new car from him a few weeks ago and he was so incredibly helpful, and was super patient in assisting me find the best car for me. Bill made sure that the car was the right fit for me in every aspect and was very honest and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the 5-star review! We are so glad Bill provided the enthusiastic and helpful service we pride ourselves on at Herb Chambers Lexus of Sharon, and we will certainly let him know that you appreciate his help. Enjoy your new car!
This is the most unethical dealership I have ever worked...
This is the most unethical dealership I have ever worked with! The first car I bought from them they showed me a brand new Lexus all wrapped up in plastic yet the one that I was given after signing the paperwork was one that had been sitting in the showroom for quite some time. The second SUV I purchased was a custom order from someone else that had a $995 feature they charged me for but didn’t tell me about. I didn’t realize it until after I signed the paperwork because Carlos had ne sign an electronic pad. They didn’t even clean the inside of the car before they gave it to me! Forget the Lexus and go down the street to BMW! Nick confirmed after-the-fact the option was on the car and they charged me for it even though they never told me It would be added on. No apology; just wished me happy miles on my new Lexus. No shame on screwing their customers.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Nick, This is a concerning review to read. I assure you that it is never our intention to mislead our customers here, and I would be more than willing to speak with you directly about what happened here. At your earliest convenience, please email me at sking@herbchambers.com so we can work together to come to a resolution and restore your faith in our dealership. Thank you, Sean King - General Manager
I enjoyed my experience working with Chris. He came in on...
I enjoyed my experience working with Chris. He came in on his day off and made the deal happen. I was able to leave the dealership with my new vehicle in under two hours. I would highly recommend him to anyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for reviewing Herb Chambers Lexus of Sharon and for giving a shout out to Chris! We're glad to hear that he helped you purchase a reliable vehicle. Congrats and safe travels!
Chris is awesome! He’s both professional and personable...
Chris is awesome! He’s both professional and personable and is a man of his words. He delivered and made sure I was satisfied and comfortable with my purchase. I would totally recommend working with him for your next purchase! -Dena
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Dena - It is fantastic to hear that Chris delivered such a professional and efficient purchase experience! Congratulations and we hope to see you back at Herb Chambers Lexus of Sharon for your first oil change!
Nick was extremely helpful in demonstrating Herb Chamber...
Nick was extremely helpful in demonstrating Herb Chamber dedication to Customer Satisfaction. Nick made our experience tops. This is our 2nd buy from the Chamber family and will go no where else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind review! Hearing that Nick went above and beyond to deliver such an excellent experience made us smile. We appreciate your loyalty to Herb Chambers Lexus of Sharon and hope to see you again down the road. Safe travels in your new vehicle!
Nick and the team did an excellent job helping us find...
Nick and the team did an excellent job helping us find the right vehicle at a fair price. We will definitely be heading back for future purchases!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is great to hear that Nick delivered such an excellent purchase experience! Thank you for the review and congratulations on your new vehicle. We hope to see you back at Herb Chambers Lexus of Sharon for your first oil change!
I had high expectations and the Service Dept team at...
I had high expectations and the Service Dept team at Lexus of Sharon did not disappoint. I brought in my car for service after an issue came up resulting from repairs completed at an out of state dealer. Big thanks to Mark F. and Eric. G. for their attentive and professional service, in working through all the obstacles and making things right for their customer. I highly recommend Lexus of Sharon!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We are so glad you enjoyed working with Mark and Eric here at Herb Chambers Lexus of Sharon, and we will certainly let them know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!
I am thrilled with my new Lexus RX! Prior to this...
I am thrilled with my new Lexus RX! Prior to this purchase, my car (Toyota) was damaged beyond repair by trees during a recent storm. From the greeting at the reception area, to browsing the showroom at my convenience and only when ready, to working with salesman Rene, it was a great experience. Lexus was new to me and Rene was generous with the test drive time and making certain I understood the options in the car. His time and friendly manner made the experience exceptional. I look forward to enjoying this vehicle for many years.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Meg! It was a privilege helping you find your new vehicle here at Herb Chambers Lexus of Sharon and we are so glad that Rene went the extra mile to make your first Lexus experience exceptional. We wish you many safe and happy miles in your beautiful Lexus RX!