Napleton Hyundai of Glenview

4.7
(671 reviews)
Visit Napleton Hyundai of Glenview
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 9:00am–9:00pm
Tuesday 7:00am–6:00pm 9:00am–9:00pm
Wednesday 7:00am–6:00pm 9:00am–9:00pm
Thursday 7:00am–6:00pm 9:00am–9:00pm
Friday 7:00am–6:00pm 9:00am–7:00pm
Saturday 8:00am–4:00pm 9:00am–6:00pm
Sunday Closed Closed
New (847) 380-1717 (847) 380-1717
Used (847) 380-1784 (847) 380-1784
Service (847) 380-1464 (847) 380-1464

Reviews

4.7
(671 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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2.5

This review is for all buyers thinking of purchasing...

This review is for all buyers thinking of purchasing online at this dealership. I really wanted to give this dealership five stars as everything was going really smooth until I received delivery of the car. The car was a 2017 Genesis G80. I would be purchasing out of state and I asked that they inspect the car and tell me if there were any scratches or dents on the car as I was ready to make an offer. They were nice enough to provide a video but on a sunny day you really can not tell to well. They told me that there was one small scratch on the car that they would get it buffed out. I believed them at their word. They did buff out the one small scratch. The transaction went very well and I prepared for a shipping company to pick up the car. As part of my payment this dealership charges a $885 (Reconditioning and Delivery Fee). This is in addition to a customer service fee of $300. Upon delivery, the Bill of Lading showed 16 scratches and one dent to which the driver pointed them all out to me. I tried to contact them via email and they would not respond. I filed a claim with the Illinois Attorney General's Office but they ended up being an email forwarding service. The dealers response was that used cars come with scratches and dents and they explained that to me. They lied. I understand that used cars do not come in showroom condition but my contention was that since I paid for a service of "Reconditioning" why didn't they buff out the other scratches. If you look up reconditioning a car it means getting rid of scratches and dents. I did not get what I paid for in this matter. You would think that the Attorney General's office would stop this deceptive tactic of charging consumers a fee and then not providing a service. I ended up paying for the reconditioning myself. I just wished that they would of at the very least offered a small settlement but they really did not care. Hope this helps someone considering buying online from this dealership.

5.0

We had a very good sales experience with Napleton Loren...

We had a very good sales experience with Napleton Loren Hyundai. Our Sales Consultant was Marc Gibrick and we also worked with Dan Meegan the Sales Manager. Both were easy to work with and very knowledgeable. Even during these times when prices are high, we feel that Marc and Dan worked out a fair deal for our Hyundai Elantra.

4.8

friendly and knowledgeable people . Went out of their...

friendly and knowledgeable people . Went out of their way to make us feel comfortable. Very helpful when it came to setting up electronic radio, clock and phone Thanks

4.8

All of the employees were very kind & overall had great...

All of the employees were very kind & overall had great customer service. Kris Hilo helped me purchase a new car & was very sweet and helpful along the way, thanks!

4.8

From the beginning of the purchase process, when I...

From the beginning of the purchase process, when I reached out via the internet and every question I had was answered by Yordan to the visit to the dealership and all the time spent with Marc during the sale and his knowledge of the car to finally with Dan answering and working with price. Very happy with the process.

5.0

Wonderful experience, very knowledgeable and patient!...

Wonderful experience, very knowledgeable and patient! Will absolutely recommend! I had been back and forth between a few options and Ryan Lu was outstandingly patient, transparent and was able to answer every single one of my questions. I will be sending him much more business!

1.0

The GM has absolutely no ethics. I went with my niece to...

The GM has absolutely no ethics. I went with my niece to pick up her new car. When she went to pay for the car, she noticed the vin number on the registration did not match the one on her invoice. It turns out, they tried to give her a different vehicle, minus a few of the options they were charging on the invoice. The difference was over $600. Plus, when he found out he was caught, all of a sudden, the $500 first responders rebate was no longer available. Lastly, there were no floor mats, which they charged her $215, plus, the promised full tank of gas was not delivered. She had to wait for them to fuel up the vehicle. This GM, told us the mistake was because they were so busy. He must think we were stupid. Why do I say this, because he offered twice to refund the deposit. He also told us at least 3 times that he could sell the cars for more if he took it to auction. Basically, he was trying to sell the car she ordered for $3K to $4K more, as another manager commented he could sell the car tomorrow for that amount. The dealership GM, David Choi, has no ethics. He purposely lied, tried to scam my niece, then made up some stupid excuse when caught. I would tell any thinking of going to Napleton Hyundai in Glenview, IL to buy your Hyundai somewhere else. The leadership here have no ethics and are scammers.

5.0

I had a great purchase experience. We visited many...

I had a great purchase experience. We visited many dealerships in order to test drive vehicles. Napleton was a great experience. I was able to get the model we wanted, in the color we wanted, at a fair price. And these guys are AWESOME!!! Dacid and Radek were PHENOMENAL!!! These guys turned this into such a WONDERFUL and PLEASANT buying experience that I will be recommending them to ALL my friends and family for new vehicles from now on.

5.0

Ryan Lu and the rest of the staff and management were...

Ryan Lu and the rest of the staff and management were truly excellent. I would highly recommend them for a great new and used car buying experience.

Consumer response

Ryan Lu was a real pleasure to work with, he was very helpful and went out of his way to make the process of buying our new Palisade as easy and stress free as possible. He is a top reason why we are so glad with our new purchase -- our first Hyundai after years of buying Acura products -- and look forward to seeing him at the Napleton Hyundai dealership for years to come.

5.0

I have had a wonderful experience with this dealership....

I have had a wonderful experience with this dealership. People are so helpful, knowledgeable and honest. Jim Sudol has helped me to purchase my new Elantra 2021 and it’s really a great car and deal. Thanks Jim, your help is much appreciated.