Reviews
Not honest. Live up to reputation of car dealers
Not honest. When buying the car they said a lot of things that were untrue. Also when going for repairs their cost are outrageous. If you buy from them record what salesperson explains and get an attorney to review contract.
- Customer service 3.0
- Buying process 1.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
MARC IS THE BEST! Love this dealership!
My absolute favorite place to buy a car! Marc is the BEST! Nicest guy, always honest and real with you. I can't say enough good things, I would go here and trust them! They'll do the best they can for you, even in these crazy times! The dealers are very nice too, they aren't trying to rip you off or scam you, they get that you want the best deal you can get. RECOMMEND 100%
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank You Kate, Hope everything works out for you. Dan Meegan Sales Manager
Bad customer service from manager
One of the most important things for any business is good customer service. Napelton Hyundai in Glenview where I have bought a car is lacking this. The only person at this dealership that I would give 5 stars to is the porter Dan who is very nice and very accommodating every time we come in. Dan Megan on the other hand is not. Never keeps his promise getting back to you never follows up on anything. He promised to call me way back in Nov and it is now going into Feb still no call. Mind you the callback was at his suggestion re trading car in but he never called. How can you ignore a customer that bought car from you only 2 years ago. I would give him 1 star!!!!!
- Customer service 2.0
- Buying process 1.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Adam was great on showing us exactly what we wanted, the...
Adam was great on showing us exactly what we wanted, the overall experience at the dealership with the salesman Adam had to have been the most fluid process I have experienced. Thank you Adam for the great experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dealership has many amenities and is filled with friendly...
Dealership has many amenities and is filled with friendly and helpful people. Eli did a wonderful job of explaining the features of the car, the warranty and the dealership. He had a great sense of humor and did a five-star job. Cheers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Not a pleasant experience. No willingness to deal and...
Not a pleasant experience. No willingness to deal and communication was terrible. No wonder certain vehicles still sit on lot. Glad I found what I was looking for for much less in North Carolina!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
The best dealership and service center I have...
The best dealership and service center I have experienced! They are so nice and accommodating and take care of you like family! Thank you!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Went in with zero credit and only 19 years old, they...
Went in with zero credit and only 19 years old, they helped me in every way possible to get the car I wanted and treated me like part of there family. They truly pulled every string they could for me
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rich was incredibly helpful, didn't pressure us into a...
Rich was incredibly helpful, didn't pressure us into a sale, and made the buying process effortless
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rich Dini and this dealership are a bright spot amongst...
Rich Dini and this dealership are a bright spot amongst other dealerships. It was nice to have a human connection rather than to feel like we were just the target of another sales tactic. Would purchase from again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car