Scranton GMC of Vernon

Experience was easy .The service department is top notch .The service counter employees are friendly and respectful .

Over charged for basic service. Avoid this dealership if you need service. Had an oil change and tire rotation and balance done. Normally I was charged $180 for this service. They charged $320. I argued and was told that's the price. So I never went back and refuse to go there or recommend this dealership.

Jeff was amazing to work with, the process was seamless and quick. I am so glad we bought here! Highly recommend!

The techs were thorough and responsive. All around good experience. Dropped the vehicle off Monday and it was fixed by Tuesday.

I had an absolutely amazing experience here! Salesperson Angelo: Walked right up to me as soon as I arrived, making sure I had everything I needed. Super professional and helpful. Sales Manager Rob: Went above and beyond to locate the exact vehicle I wanted, even sourcing it from out of state. This was no easy task given how difficult the car was to get, but Rob made it happen. General Manager: Personally ensured my car went through its new car inspection (PDI) and even brought it up to the front for me. That personal touch really stood out! Facility Tour & Service Setup: Angelo scheduled my first service appointment and gave me a full tour of the facility—something I’ve never had done before at any dealership. Finance Manager Doug: Made the entire paperwork process quick and painless. He handled the warranty, registration, and loan approval effortlessly. I was in and out in no time. Atmosphere: The vibe here is incredible—welcoming, professional, and almost felt like being at a country club! This team didn’t just sell me a car; they delivered an exceptional experience. I highly recommend this dealership to anyone looking for top-notch service and care!

At this juncture, I don't have additional comments to share with you regarding my service.

I appreciated the knowledge and time my rep spent with me. 4 stars because the washer fluid has changed from the original we bought the car with. I was told I could buy it but noone seems to know what kind it was anymore.

There was a damage of the panels of the side door. The warranty covered the damage. When I called the dealership, I was connected with Frank and Tyler who took care of ordering the parts and scheduling the service. The service went smoothly, and my car looked like brand new when I picked it up. It was beautifully cleaned inside and outside. Thank you, Cadilac Family for 5-star service.

Service desk personnel are professional and helpful with current and ongoing technical issues. Frank and James kept me informed each time I've brought my truck [2023 Denali] in for service and the recent GMC software recall. Additionally, Scranton's service department personnel have continued to work with me regarding the resolution of the radio/google problems - which is frustrating to a long time GMC owner.

Friendly, knowledgeable and good service which was done in a timely manner even though they were extremely busy!