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Litchfield Ford

(384 reviews)

Reviews

(384 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Litchfield Ford from DealerRater.

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Got an appointment quickly. Issue was solved as needed!...

Got an appointment quickly. Issue was solved as needed! Allie my service advisor was so helpful and knowledgeable! Definitely recommend working with this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.

Teamwork in Litchfield

The service department handled the 50k inspection and oil change efficiently and timely. Very good team working under one roof. I recommend them for maintenance and repairs for all your ford products.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Every time I have service performed here they are on time...

Every time I have service performed here they are on time and get me in and out quickly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They care about my old truck. Starting with the friendly...

They care about my old truck. Starting with the friendly people that greet you and check your vehicle in to the professional repairs all top line. My truck is performing better now than it has in a very long time

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great job by the service dept. timely and fair price of...

Great job by the service dept. timely and fair price of

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Best Ford dealer around!

Litchfield Ford has been wonderful to work with, from buying my F150 to servicing it. They are friendly, helpful, And knowledgeable. I highly recommend them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Haven’t purchased a vehicle in 14 years. It was time for...

Haven’t purchased a vehicle in 14 years. It was time for a truck to pull my camper trailer to South Dakota. Litchfield Ford had just what I needed. A 2019 Ford ranger with a super cab (for the dogs). I worked with Dan r who was very helpful and friendly and even came in on his day off so I could get the truck when I wanted. Only had the truck for a week now but I have only praises for the sales dept

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Needed a different truck

Excellent experience knowledgeable staff great price! Not the first vehicle we have gotten at Litchfield Ford and they make you feel like family. I have recommended Litchfield Ford in the past and plan to continue doing so.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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They were top notch. They took my truck in early and I...

They were top notch. They took my truck in early and I had it back in a week. It had to be towed. There was a driveline issue. It was totally covered. I did not have to pay a cent

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Unhappy Customer

I give 0 stars to Litchfield Ford customer service and product reliability for my 2015 Escape, which I bought from them with an extended warranty. Over the course of the past nine months, my transmission failed twice while driving on busy roads, leaving me stranded. When I asked about a loaner car, I had to wait days and pay for a rental car with my own money. When I asked about the repair timeframe, I was told that customers with appts get priority. Our family have always been fans of Ford. Those days are over. Shame on Litchfield Ford!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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