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Litchfield Ford

(384 reviews)

Reviews

(384 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Litchfield Ford from DealerRater.

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Excellent experience

Excellent experience. Bought a used Ford. Everyone was kind and helpful and respectful. Appreciated doing business with Litchfield Ford. Would definitely do business with them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Professional Staff

Very professional staff and knowledgeable about their products. Very easy process picking up my new truck. We’ll be back next year to buy a new car for my daughter

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Helpful through the whole process made it seem less to

Helpful through the whole process made it seem less to purchase from them would definitely do business with them again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Always good service from when I called to schedule with

Always good service from when I called to schedule with Allie and then in person. Service on F150 was good no issues.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Very happy dealing with Litchfield Ford.

Very happy dealing with Litchfield Ford. Have been there a handful of times for general maintenance and a couple of warranty issues. Service and parts staff have been awesome!! Definitely would recommend!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Awesome people to deal with This is my second Super Duty

Awesome people to deal with This is my second Super Duty that I bought from them

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Choose a Different Ford Dealer

This is with respect to service. I have new Explorer with a terrible engine rattle that they acknowledge and I have on video, but claim it's normal because another Explorer does the same thing. The car is under warranty and they will do nothing to fix it. When I tried to buy a car from them, they also couldn't be bothered to make a sale, so I bought one elsewhere. I am glad they did not get the purchase. i won't be returning here for any reason.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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First oil change

First oil change for my F150. Very pleasant service advisor. Was done on time with a tire rotation. She explained what was done and confirmed I needed another oil change in 5k miles Talked to Nick for a few minutes to catch up with him. Did enjoy the car magazines in the waiting room Friendly staff and great service!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Ford has the best service

Love my Ford and always get appt when I can and they do not just change your oil They do all full inspection with ito r time I need windshield wipers and I got them right away they give you a great review and tell you how everything is I know I will probably need a battery next time I go their service is the best

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very easy friendly dealership especially in this...

Very easy friendly dealership especially in this difficult time to buy cars. Patrick Mendes always informative and never pushy. Wouldn’t hesitate to recommend Litchfield Ford !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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