Skip to main content

Lexus of Route 10

(730 reviews)
2013 state dealer award
View 4 awards
2013 state dealer award
2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(730 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Route 10 from DealerRater.

Want to share your experience with this dealership?

Write a review

Tops in customer service

I just purchased my first Lexus SUV from Lexus of Rt 10. I worked with Duke Snyder and Duane for many months as we looked for the right vehicle for me. There was no pressure during the process and this was the best car buying experience I have ever had. While the car was in transit Duke kept me informed on the delivery. When the car arrived he walked me thru the final steps in the process to make the pickup a very smooth event. He introduced me to Mike who went over the vehicle pointing out all the important safety features and technology on the vehicle. Wrapping up the final paperwork was also a breeze and I was not pressured to purchase any warranties unless I wanted them or saw the value. I would highly recommend Duke and the team at Lexus of Rt 10 if you want a pleasurable automobile buying experience. Tops in customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you, Ken, for your kind review. Duke, Duane and Mike are truly committed to providing the very best customer care, and we're happy to know this was your experience. Thank you very much for sharing your experience.

I had a great experience with doing work with Mary...

I had a great experience with doing work with Mary Sweeney, and I appreciate her help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Wonderful Experience !!!

Mary Sweeney is hands down the best salesperson we have dealt with. Honest, realistic, down to earth and found us exactly what we needed , in the tightest market, at a great price. I highly recommend Mary and the team at Lexus of Rt.10

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

MOST dishonest dealership I've ever worked with. I would...

MOST dishonest dealership I've ever worked with. I would give 0 stars if possible. Stay away.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great place to purchase a car

I recently purchased a 2022 Lexus Rx350 from this dealership. Duke Snyder handled the sale. The process was smooth, efficient, and everything was handled professionally. His communication was concise and up to the point. I would definately recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Ty, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Route 10!

Great experience working with Angela Malanga as I bought...

Great experience working with Angela Malanga as I bought this car sight unseen from 1800 miles away. She was very honest and forthright about the condition of the car since I wasn't able to view it in person, and once received the car was in basically new condition even though it was 3 years old. Follow through on the purchase was easy and she always remained in contact with me during the buying and shipping process, even overseeing the loading of the car onto the truck. Will talk with her again when looking for my next Lexus.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I could not have asked for a better car buying...

I could not have asked for a better car buying experience! Tammy was amazing - very professional, kind, dedicated and responsive. And what I loved best was that I never felt pressured to settle before finding exactly what I was looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

A very pleasant buying experience at Lexus of Route 10....

A very pleasant buying experience at Lexus of Route 10. Tammy and the whole group were 1st class. Definitely will recommend this deslership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

This was the best car buying experience I have ever had....

This was the best car buying experience I have ever had. I worked with Tammy and she was professional, listened to my requirements, and came through with everything I was looking for. Kudos to Lexus as this was also the first time I bought the same vehicle I had been driving before.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

This is the easiest car purchase I have ever made. Our...

This is the easiest car purchase I have ever made. Our salesman, Duke Snyder, provided fantastic guidance and friendly responses to our questions. He made car-buying a pleasure. Duke is knowledgeable and listened attentively to what we were looking for in a new auto. Our Lexus 450h proved to be the perfect match for us! On the day we picked up our new Lexus, RJ sat in our car with us for an hour explaining the new technology that was foreign to us. He had great patience with us! RJ also told us to call him with any questions that arise after driving our vehicle home.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.