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Lexus of Route 10

(730 reviews)
2013 state dealer award
View 4 awards
2013 state dealer award
2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(730 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Route 10 from DealerRater.

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I worked with Deborah to buy my ore-owned Lexus. She was...

I worked with Deborah to buy my ore-owned Lexus. She was fabulous! She was helpful, available, understanding and made the whole process extremely easy. Ernest works with me on financing and also made the experience pleasant and simple. Finally, RJ explained all the features in the car and was very informative and patient. It was a great experience overall. I would definitely go back to this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Fantastic experience. So good, in fact, that we've...

Fantastic experience. So good, in fact, that we've already decided to make any future car purchases with Tammy at Lexus of Route 10.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Absolute pleasure working with Duke Snyder at Lexus of...

Absolute pleasure working with Duke Snyder at Lexus of Route 10. We appreciate Duke's kind and attentive nature in ensuring that our car-buying experience was a pleasant one. Special thanks to Mike Murphy for walking us through the car set-up and Ernest Gomez for helping prepare the paperwork. A first class dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had a great experience! I loved Tammy, Mike and Sean!...

I had a great experience! I loved Tammy, Mike and Sean! This is my third Lexus!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My first great experience at Lexus of RT 10 2 month ago...

My first great experience at Lexus of RT 10 2 month ago took me back today to buy another car for my wife NX300 and again nothing but the best experience starting with Tammey my great salesperson to BOb the GM they made the process so simple in and out in less than one hour. Great job to team RT 10 Lexus

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent experience!! From sales to technology review...

Excellent experience!! From sales to technology review to the finance/warranty. All were professional. Dealing with Tammy DeBaro from the first contact via email to when she wished me luck as I was about to leave the dealership with the new car could not have been better. THANKS!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent dealership! World class service, just the kind...

Excellent dealership! World class service, just the kind one would expect from a luxury car brand dealership. Thank you Gina for helping me into my new RX! Definitely see her if you want a new car, she went above and beyond!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

What a wonderful experience I had dealing with Deborah...

What a wonderful experience I had dealing with Deborah Amster. She listens to your needs and wants. A highly professional lady. No pressure , such a comfortable, relaxed transaction. The vehicle she found for me exceeded my expectations!! A real pleasure she is! I highly recommend her finding the right Lexus for you!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Worst customer service

This is far from “Celebrity service” I give up on Lexus across the board. I will go back to Audi who knows what first class customer service is w NO attitude!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Dixie, We would certainly welcome the opportunity to learn more about your experience and work together to address any concerns that you may have. Please contact me directly at your convenience at 973-319-3254, or bvaill@lexusofroute10.com. I would be happy to assist in any way I can. Thank you, Brad Vaill Guest Experience Director

I came into Lexus of Route 10 hoping to return the...

I came into Lexus of Route 10 hoping to return the vehicle and lease a new one. I knew the quality of Lexus but I was on a tight budget. I met with Tammy, and I told her of my issues and the kind of vehicles I was interested in. She was very pleasant from the start and recommended me several vehicles which she thoroughly explained its cost and specs. She was so patient throughout the entire process and she worked with me to materialize this deal. I highly recommend Tammy, especially, if you are a first-timer at leasing or financing a car. GO LEXUS OF ROUTE 10!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.