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Lexus of Route 10

(730 reviews)
2013 state dealer award
View 4 awards
2013 state dealer award
2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(730 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Route 10 from DealerRater.

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We had the opportunity to work with Tammy to purchase a...

We had the opportunity to work with Tammy to purchase a new car for our daughter. She was outstanding. Our family would definitely purchase another care from Tammy or Lexus of Route 10.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great dealership I recommend to all my friends and family...

Great dealership I recommend to all my friends and family from Tammey to rich to Sean all did great job very well done. Thanks to everyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Right after I wrote my previous review Brad Vail...

Right after I wrote my previous review Brad Vail contacted me. He was extremely professional and apologetic for my experience. He was definitely willing to make it up to us in any way possible. That is what I was referring to, good, professional, customer service. Thank you Brad, I am sure that next time the service will be impeccable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Second review

I posted a review few minutes ago. Right after that review I received a call from Brad Vail who was way more than professional and helpful. That is all we expect, good customer service. Thank you Brad!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

It was a pleasure to speak with you and receive honest feedback that will most certainly help our dealer improve moving forward. Thank you again! Brad

I had the pleasure of dealing with Deborah Amster at...

I had the pleasure of dealing with Deborah Amster at Lexus of Route 10. She really helped me in purchasing my first (relatively new) vehicle and made the process seamless. I'm very excited about my new car and have Deborah to thank for it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Dr. Veronica Timiras

Duke is a very genuine and passionate about his work. He goes above and beyond for his customers and tries to help as much as possible. When we mentioned any concerns, he was quick to address them with no hesitation. He was very helpful and knowledgeable in answering all of our questions. He took the time to listen and more than willing to help me find the best vehicle, specifically tailored to my needs. Our experience was so much better, easier, and faster than any other dealerships, and we will definitely go back the next time we need to renew the lease.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Veronica, Thank you so much for leaving such a kind review for Duke. He is an excellent sales professional, and truly cares about his customers. We hope to care for you and your new vehicle for many years to come. Thank you again!

This was a seamless transaction and I want to thank Tammy...

This was a seamless transaction and I want to thank Tammy Debaro for her intelligence, prompt answer to my questions either by text or phone and her welcoming us to Route 10 Lexus. We are new to Route 10 Lexus and you were recommended by our friend, Ron Joffe who is service director at Crystal Toyota.. Thank you for outstanding customer service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I purchased two cars from Eric Saltz. He made the...

I purchased two cars from Eric Saltz. He made the process painless and he was very creative in leveraging manufacturer rebates and lease rates combined with Costco Auto Program pricing. Not rushed and patient. He explained the differences and advantages of the two models we were considering. Very happy with Eric and the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I had the pleasure of dealing with Deborah Amster at...

I had the pleasure of dealing with Deborah Amster at Lexus of Route 10. It was pleasurable car buying experience! Her no pressure attitude made it easy for me to make the purchase! Her attention to detail and follow up was exceptional. If you are in the market for a Lexus, look her up!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I was fortunate to have Andrew Tirpack to take care of my...

I was fortunate to have Andrew Tirpack to take care of my car maintenance few times. He is an outstanding professional always helpful, trying to offer the best and least expensive (when possible) solutions. He explains in detail all required work and advises if an item is a safety issue and urgent and what can be done in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.