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DCH Montclair Acura

(2,739 reviews)
Visit DCH Montclair Acura
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–4:30pm
Sunday Closed Closed
2021 state dealer award
View 10 awards
2021 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (973) 528-8690 (973) 528-8690
Used (973) 528-8691 (973) 528-8691
Service (973) 548-9662 (973) 548-9662

Reviews

(2,739 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DCH Montclair Acura from DealerRater.

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Great experience

I was looking to buy a 2014 honda accord sport but didn't want to pay the premium of a new one so after going to some honda dealers and having an okay experience I went on the internet and started searching for a used one found one at Dch MONTCLAIR Acura and called them and was contacted with Jaime Borja who has been a superb sales man I now know why they say Acura is luxury and I have Jaime to thank for that. when I came in on a Saturday morning he showed me the car and he knew the vehicle very well which I was surprise since it was a honda showed me the numbers which were exactly what we had discussed so we sign he thanxtook me throu the hole process and had me on my way with my new car by lunch which made our day thank u again Jaime and good luck

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jeff61382, I would like to start by thanking you for taking the time to share your experience with Jaime. We take great pride in being very upfront about our vehicles and pricing. I am glad you got to experience purchasing an off brand vehicle from our dealership. I would like to personally thank you for sharing how we worked to get you out in a timely manner! I am looking forward to working with you again in the future and always feel free to contact us for any service needs as well. Thank You, Ruben Arcila, General Sales Manager

Recent Purchase

Recently worked with Don Nardone on an MDX purchase. He was attentive, knowledgable, and walked us through every step of the way. Kudos to Harry as well for following up on the process. Would guide others to them if they were in the market...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

palbietz10, Thank you for taking the time to share your positive purchasing experience with Don, Harry and our whole team here at DCH Montclair Acura. Your recommendation is truly appreciated, I know you will enjoy your MDX! Great vehicle for in the snow. Best Regards, Ruben Arcila, General Sales Manger

great experience

walter goldman was very helpful and thorough.spent a lot of time with us.going over the features of the car.overall a pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Richard, I would like to thank you for taking the time to leave us a five-star review. I am glad you enjoyed working with Walter and he provided you with an enjoyable experience. Please contact us if you have any questions. Thank You, Ruben Arcila, General Sales Manager

Excellent!!

I was looking for a small car with good space inside. I also researched various auto dealerships, and decided to go to DCH Acura. Jaime Borja the sales rep was very knowledgable and helpful. My buyin experience was excellent. Thank you very much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Nina3186, I would like to start by saying thank you for taking the time to provide us with a five-star review. I am glad that you enjoyed working with Jaime and he was able to assist you into the prefect vehicle for your needs. Please contact us if you have any questions about your vehicle. Thank You, Ruben Arcila, General Sales Manger

You'd think you just bought a Bentley!

I thought I was impressed when Mark Gershmin assisted me in buying a new 2012 TSX in record time and no aggravation but service was just as great! Now in 12/2014 my TSX recently came up with a minor issue with the heat so I added the routine stuff too. Right off the bat, one of the guys in the garage (I drove in when I shouldn't have - sorry) said leave it there, he'd handle it for me, walked me in to meet Advisor Mauricio Cadavid and even more pampering happened. He actually listened to my concerns, it was all accurately documented on the work order too (yea..I know! Crazy right?), and he walked me over to the waiting area with a quick tour of the amenities. Everything was a Mr...this and Mr.. that, very respectful. A "shuttle" - more like a RDX with a respectful driver, shuttled me home so I can run my errands. Mauricio called me with proper updates all throughout. I mean, progress notes not useless calls. I love proper communication when it comes to business and Mauricio never had me guessing throughout the day! When they were all done testing it properly, he sent another gentleman over in a RDX to take me back - again greeted respectfully. I came back to an ever enthusiastic Mauricio, a washed and vacuumed TSX, and working heat. I've had many brands before and DCH Acura/montclair nailed it! It puts other places to shame (ehemmm..P. Ave BMW ~ Maywood) and others should see how it's done from buying to service. You really would think you were getting your Bentley served.... it's Acura..done right. I wish I asked the name of the drivers who shuttled me and the technician who made the repair and service, he left the car cleaner than it came it and . Thanks DCH for a great team experience. I didn't see the others names listed but if DCH see this, please pass them a copy and send them my regards.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.
Dealer response

kaw6gt, Thank you very much for sharing your positive service experience with Mauricio and our service team here at DCH Montclair Acura. Your five-star review is truly appreciated and I am thrilled that you got to see how our service team works first hand. I will be sure to share this with our entire service team and Mauricio. Our goal is to make servicing your Acura an enjoyable and convenient trip to the dealership. As Mauricio provided with you the right communication is key especially when it comes to the security of your vehicle. We are looking forward to working with you again and continuing to provide you with outstanding service. Thank You, Tim Broderick, Service Manager

Don is great!!

this is our first time getting an Acura - we just got the 2015 MDX - and we are so thrilled with the car as well as the experience. Don cuoldn't have been a better, warmer, more personable sales person. He walked us through everything and made it all so seamless, taking care of a lot of the paperwork behind the scenes for us. We look forward to driving our new car!! And just a quick note - Marie in the Finance department was excellent as well!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Skelkins, I am glad that we could show you how the car shopping and purchasing process is done here at DCH Montclair Acura. We truly take pride in providing our customers with a different car experience. Thank you for taking the time to share your experience with our team. Thank You, Ruben Arcila, General Sales Manager

No hassle purchase

I purchased an RDX and was very pleased with the car and the ease of delivery from DCH Acura, Don Nardone took all the time I needed to explain the car features and how they function. I left immediately after delivery to drive cross country and I needed to call him again from the car because I forgot how the shift paddles worked. He was cheerful and understanding as he explained again how it works. I highly recommend both the dealership and Don.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience

This is my third time getting a car from DCH Montclair acura and Don made my experience better than the previous two by a landslide. Thanks, Konstyantyn

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent and To The Point

From the time of my initial internet inquiry until the moment I drove the car off the lot this was a great experience. They were always up front, and always quoted me the most competitive price from all the dealers I spoke too (and I spoke to quite a few Acura dealers in the area). Everyone at this dealership was friendly, knowledgeable and most importantly up front about everything from price to type of car to model changes. There were no hassles from the time I decided to get the car until I actually got it. I would recommend this dealership in an instant to anyone who is considering a new Acura (purchase or lease)- these folks know what they are doing and will outbid anyone else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

A Painless Process

I visited the dealership and met Tony Karatzia. I explained what I wanted and Tony listened and provided me with a deal within the parameters we discussed. as a result, the process to close our deal took less than an hour and I picked the car up the following day. I have been an Acura owner since 1990 and experiences like this are a reason I will remain an Acura customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.