Route 23 Automall

Had a problem with my 2021 f150.took it up to have it looked at.Service rep Patty was extremely helpful in getting my truck in to have in looked at.was having trouble opening tailgate.she was able to get it repaired in a very timely matter.and while it was there they did a recall repair on truck also.A BIG THANKS TO PARTY

Had the car I wanted at the price I wanted. Sales team was great to work with.I would highly recommend this dealership to anyone.

I purchased a new f-150 last weekend. The manager Solomon was extremely helpful and very professional. The process was super quick and easy. I definitely recommend these guys to anyone looking for a ford.

I bought a 2023 Ford Explorer from Route 23 Automall. From start to finish the process was transparent, quick and easy. The sales manager, Solomon, went above and beyond to answer all of my questions and make me feel as comfortable as possible with my purchase. I did not feel pressured in any way unlike at most dealerships. It was a pleasure doing business here and I highly recommend buying a car from Route 23 Automall!

The whole team at Ford Automall was so helpful. I purchased my dream car at a great rate thanks to them. Special shout-out to Mr.Faizi for helping. To make the process so easy fir this first time buyer!

Quick Lane and Chris Rosal are simply fantastic!! They take care of your oil change and whatever else you need!! I have been with Rt 23 Automall 10 years leasing and they simple are the BEST!!!

** Amended review** A few updates after I purchased my 2020 F-150 truck in early August. The day after I took the vehicle home, I noticed the grill was damaged. I emailed my salesman (Steve Boxer) and asked if he still was able to access the photos from the dealer’s web site. I wanted to see if the damage was there already, or I was a victim of a hit and run. He advised me the photos no longer existed as they get purged after a sale. I determined it was damaged after the sale and ordered a new grill. The cost of the new grill was $958.26 so I submitted a claim to my insurance company. This was to help defray the out-of-pocket cost. A few days later I was searching the internet and put my VIN in the search bar. I was looking to print the original window sticker. When I clicked on the Images tab in Google, the original pictures from the dealer’s web site showed up. I then emailed my salesman asking to speak to him. He called back a few days later and I told him my findings. He wasn’t sure what could be done but would talk to the Used Car Manager (Jason McKeown). In the interim, I called my insurance company and advised them the damage was done presale. I then asked to rescind my insurance claim. The salesman called back later in the day and advised me nothing could be done. Used cars are sold as is. Had they noticed the damage sooner, they would have jacked the price up and either way I would have paid for it. He ended our conversation with “the truck was sitting on the lot for a while and the price was dropped already. I bet we didn’t make $10,000 on the sale”. So: • No financial compensation or offer to reduce labor costs was offered. • In the web photos the original tires are on the vehicle and the damage is there. In the 10 months prior to me buying the truck: o The tires were changed o The vehicle given a Multi-point inspection by Factory Trained Technicians o In June the vehicle was washed and detailed. • They were going to let me commit fraud by submitting this to my insurance company. • The truck was washed and prepped before I took possession, and no one noticed the damage. True professionals. The true hero in this is Russ and the guys in the Body Shop. They went above and beyond to have my grill replaced in record time.

Will was our sales representative. Excellent mannerism, easy to deal with,from the first day we walked in,never felt any pressure. The process was simple,and, quick. I would highly recommend the dealership and Will in particular, they exceeded our expectations. Thank you again to Rt. 23 Ford,we love our new Explorer.

Outstanding buying experience. Never felt pressured. Jason and his team are the best.

I love my used 2020 Ford F-150 Truck! I would highly recommend this dealership to anyone. Thanks so much to Steve Boxer for taking the time to show me the truck I wanted and go through all the various options it had. There was never a time I felt pressured by him, he answered my questions and was very helpful. The finance Manager, Garland, went over the mountain of paperwork with me and made it as painless as possible. I’ve been using this dealership for over 5 years with my other vehicle, and they always treat their customers right. Thank you!