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Jack Daniels Audi of Upper Saddle River

(981 reviews)
Visit Jack Daniels Audi of Upper Saddle River
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–4:00pm
Sunday Closed Closed
2021 consumer dealer award
View 3 awards
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (855) 356-3721 (855) 356-3721
Used (855) 356-3744 (855) 356-3744
Service (888) 811-4021 (888) 811-4021

Reviews

(981 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jack Daniels Audi of Upper Saddle River from DealerRater.

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Peter and Adam were a pleasure to work with on our new...

Peter and Adam were a pleasure to work with on our new Q7. I’m thrilled to be back in and Audi! We’d absolutely recommend them to friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Efficient, fast paced service in the sales, trade in...

Efficient, fast paced service in the sales, trade in transaction. Michael Condosta connected the various sales staff in a seamless fashion, and provided excellent post purchase follow up. We would highly recommend this dealership for your next Audi.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Experience with Peter and Adam was phenomenal. Can’t...

Experience with Peter and Adam was phenomenal. Can’t thank them enough. Very early and simple. Was able to get in and out with the best deal

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Most unprofessional, shameless crooks work here.I...

Most unprofessional, shameless crooks work here. I called the sales department at 1.45 PM and Derek receives it. I ask for the A4 that I was looking for and Derek confirmed it's there. Plus he said he would be calling back in 10 mins. 1-hour pass by and no response. Finally, I call him again at 3 PM and ask if the car is there. "DEREK CONFIRMS THE CAR IS HERE AND BE READY in 30 mins". I go there at 4 PM(as scheduled) and I ask for the car. Derek said the car will be here in 10 mins. After waiting for good 30 mins, Derek stops by and says "the valet got the incorrect car, so I am going back to getting the right car". 45 mins passed by and I see no car. At 4:50 Derek stop by again and tells me the car that was listed for sale on the website(stock # 406984) has been rented by the service department as a loaner. Like seriously?! Why would you rent a car that is for sale? Derek didn't even have the courtesy to apologize for the mess. The most unprofessional treatment I've ever witnessed and unfortunately had to be part of. Spare yourself the frustration.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

We drove all the way to New Jersey from Ohio to purchase...

We drove all the way to New Jersey from Ohio to purchase a pre-owned Q7. Spiro was a fantastic businessman who was easy to work with and made our first out-of-state purchase worth every minute! The rest of the dealership staff were also welcoming and professional. We love the car and highly recommend aspiro for any Audi purchase—new or pre-owned!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience from start to finish. Everything was as...

Great experience from start to finish. Everything was as promised. Price, delivery, information about the vehicle. I would recommend Pete to anyone. Thanks for everything

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Ava and Shawn were both wonderful to work with! They made...

Ava and Shawn were both wonderful to work with! They made the process easy and were able to get things done quickly! Great service all around.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Another great car buying experience at Jack Daniels...

Another great car buying experience at Jack Daniels Audi. They were able to locate and obtain the S4 of my dreams. Perfect color, perfect options. A special thanks to Derek, Matt and the other managers that helped me. No pressure, great service, great price!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

“ Great experience! ”Ava helped me purchase my first...

“ Great experience! ” Ava helped me purchase my first Audi and made the experience as seamless and easy as possible! No pressure and very honest with me. Thank you, Ava!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My husband called ahead of time to make an appointment...

My husband called ahead of time to make an appointment and we were lucky enough to have Pete as our salesman. He was accommodating to our schedule being on Christmas Eve day and had us test drive three cars until we decided the car we would purchase. He worked quickly and efficiently and getting the paperwork needed to complete the transaction. Highly recommended!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.