Chrysler Dodge Jeep RAM of Paramus

Rt 4 cdj has turned into my go to dealer, I have purchased 3 vehicles in the last 4 months from there. A Jeep Wrangler, grand Cherokee & a ram 1500. My salesmen Kelvis was great! He was very knowledgeable & committed to getting me the best deal. The buying process was very easy & they pretty much came out with the bottom line price every time so there was really no need for haggling! Look forward to future purchases from them & have no problem recommending them to my friends & family. Oh yeah can't forget about Bill the manager a no nonsense bottom line guy who will not waste your time & will get you a great price.. Michael

This truly was a great car buying experience. I have been leasing cars for over 15 years and have dealt with many sales people in the past but none made this process as stress free and pleasant as Jose. He was very patient, understanding of our needs, and very knowledgable. He answered all of our questions and made it a point to get answers for anything he did not already know. We definitely recommend Jose Bustamante if you are in the market for a vehicle. He was very thorough, went over all available options, and kept us within our budget while still helping us get the Dodge Durango Limited we wanted. Greatest car buying process thus far. Thank you Jose!

What I thought was going to be a great experience has turned into a nightmare dealing with this dealership. I purchased a 2011 Mercedes Benz got the royal treatment when I was purchasing. 3 weeks into buying my car I broke down on a major highway and when I called they told me if they sent a tow I would be charged, I was able to use a friends AAA and got the car there. Turns out the brakes, alternator and battery was bad and they replaced (told me they were Mercedes Parts which they were not) . I left feeling hopeful that everything was going to be OK. As I was driving I kept hearing a loud noise in the front I called back they said it was the brakes and they needed to be driven and broken in. I took a trip out of town but before I went I went back to the dealer to let them check it out I had already had the experience of breaking down and they did nothing. They test drove the car (a mechanic) and I was told it was the brake pads it was safe to drive. I went away and it seemed the noise got even louder when I returned I took it to another repair shop and I was told that the pin that holds the brakes was not pushed in it ruined my rim (its the noise I was hearing). I have called repeatedly and I get the run around with putting me on hold, telling me the managers are unavailable will return my calls to transferring me from sales to service because no one wants to take responsibility. I've even called the dealers owner and he has yet to return my calls. Its been 4 weeks of run around and unprofessional actions on the part of Paramus Rt 4 dealership. I only wish I had looked on Yelp for a review clearly I'm not the only person who has gotten bad service. My next step is BBB and putting through a complaint with each corporation of brand car they sell. I'm even told I can put in a complaint with the State Attorney Generals office. BUYERS BEWARE RUN FAR FAR AWAY....... DO NOT PURCHASE FROM THIS DEALERSHIP...........

Was looking for a Durango they gave me a price of $750 a month with $3,000 down, when I said they were nuts they reduced the price to $550 with $1500 down. Their reason was they try to get high prices because some people pay them, if they are questioned they lowered the price and everything evens out. After I got over that we agreed that I would come back in a couple of days to sign the papers. When I showed up 2 days later they wanted another $1,500 down because the residual value changed in 2 days. I walked out very frustrated as they were not honest and broke a deal. The next day I purchased the same truck for a lower price than their 1st deal. It was all the sales manager behind the desk, Aaron the hound salesmen was good but he did not have anything to do with the prices

From the beginning I felt like Jose could level with me. He understood where I wanted to be with the out the door price and got me there. He hit all my research points and clearly explained everything to me with "no bull". I had a smile on my face the entire time and I will definitely buy from here again.

From the beginning I felt like he was trying to help me get to where I wanted to be on price. He was extremely upfront and hit all my research points. He also kept me entertained. The car I wanted was buried behind 50+ cars, and he had the other sales reps help move cars to get mine. Lastly and the most important he worked with me to get to where I wanted to be with the out the door price. 10/10 Will buy from here again.

I had such a wonderful experience working with Kelvis at Chrysler Dodge Jeep of Paramus. I have leased 5 cars over my time as a driver thus far and this was certainly one of the most genuine and honest transactions I have experienced. He was a pleasure to work with and I would HIGHLY recommend requesting Kelvis when looking for a car at this dealership. I purchased a Jeep Limited and could not be happier.

Your team is incompetent. I checked online to see if a car was available. Katie called me and confirmed the care was in the lot. She kept me on hold about 10 minutes checking to make sure she could find the car. I explained to her I would be driving 45 minutes to dealer. When I got there I was assigned an arrogant salesman named Anthony. He said that the car had been sold the day before. He said this happens all the time with the online sales team. No apology. You guys suck. I would never buy a car from you. Drove to White Plains Chrysler and bought a Town and Country. Very pleasant experience.

STAY AWAY FROM THIS DEALERSHIP and Chrysler. I went to Chrysler Dodge Jeep of Paramus on 5/5/15 and leased a Wrangler Unlimited. After spending several hours to complete the lease the sales person told me I couldn't take the car because the key needed reprogramming. The next day, they told me I could get the car because the ac was broken. Later in the week the offered me a different car in lime green (I purchased red) instead. It didn't have a soft top or in dash display like the one I leased but I didn't even get a chance to say no because I asked the sales person if he could add the soft top. Evidently his sales manager said no. My conversations were with the sales manager now and he told me I'm not working with him. He stated he was going to look into getting a refund. 24 hrs later he says that's not possible because they already received the funds from Chrysler Capital, so I'm out of luck (I contacted Chrysler Capital and they didn't receive the paper work yet). He then adds that it's a "service issue" and that I can wait for my NEW CAR to come out of service. It's been 2 weeks, no car lots of hassles and I officially hate Chrysler. STAY AWAY FROM THIS DEALERSHIP.

I brought my Jeep to the dealer for service and was told they would call me to let me know when its ready. they never called and when i tried calling them they DON'T ANSWER THE PHONES!!!! when i finally got through to them they were nasty and not helpful. my car was NOT fixed and they were rude and nasty over the phone and in person. I took my Jeep to another dealership and they fixed it and within 5 hours after I dropped it off it was ready. Too bad on Chrysler Dodge Jeep of Paramus that my work truck lease is up in two weeks and I wont be buying my new Ram 2500 from them.