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Chrysler Dodge Jeep RAM of Paramus

(1,331 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
New (888) 910-3023 (888) 910-3023
Used (888) 432-9577 (888) 432-9577
Service (855) 918-6526 (855) 918-6526

Reviews

(1,331 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chrysler Dodge Jeep RAM of Paramus from DealerRater.

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Great dealership to work with

Great experience. Employees were great to work with and everything was taking care of promptly. I delt with Niko who was excellent. Helped meet all my requirements in the buying process. Would def recommend others to do business here

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Joseph, I am glad that we were able to take care of you so well. Please, if you need anything in the future, please do not hesitate contacting me directly. Sincerely, Dean Redmond, General Sales Manager dredmond@rt4cars.com

HORRIBLE SERVICE POLICY$ - never going back.

I will never lease here again - EVER ! So done with this place. BEWARE - you will be charged $130.00 "diagnostic charge" even if having warranty work done - they find a way, trust me. They won't reimburse for a car rental even with the "engine apart" for 4 days and the dealer "waiting for parts" ----- SERIOUSLY ? PS: they might want to use and actual phone system to handle calls instead of the rink dink VoIP pretend phones - TERRIBLE.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
9 people out of 9 found this review helpful.

Horrible Service Center, Stay Away

Horrible service department. Came in with a 4 month old car with 3400 miles on it with leaking oil. One would assume it would be under warranty (and I even have the extended lifetime warranty purchased through Mopar/Jeep), yet they would not even look at it if I did not put down $130 for a "diagnostic fee". They even stated it could have been something I caused by hitting a pothole without even taking a look at the car. How they could come up with that line, I don't know. Went down to another Jeep dealership and they took it right it no problem. Stay away from this dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
3 people out of 3 found this review helpful.

Customer Sewrvice

Brandan worked very hard at meeting my vehicle requiremets and was very responsive on questions regarding the deal and truck features.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Dear Frank, Glad Brandan took care of you so well. Please visit us again soon. Sincerely, Dean Redmond, General Sales Manager dredmond@rt4cars.com

Great Experience

Great experience buying my new Grand Cherokee from Bryant Hairston.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Mike, Glad you had a great experience with us. If you need anything auto related in the future, please contact me directly. Best, Dean Redmond, General Sales Manager dredmond@rt4cars.com

Perfect Dealer!!!

Simply put, Route 4 CDJ was exceptional. From the very moment my wife and I called to schedule an appointment for a test drive we felt so comfortable with Carter Stone, our salesman. He addressed everything in close detail and made it his top priority to make sure everything went very smooth. So, as it would be, we realized that it went according to plan. From start to taking delivery we had an A+ experience. I would highly recommend this dealership to any of my friends, family, and colleagues. For the curious we purchased a 2014 Jeep Grand Cherokee Limited with the Luxury II group. Black on black. Very, 100%, satisfied!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Patron, Thank you SO much for your support, and I am elated to hear that Mr. Stone was given the opportunity to serve you and exceed your expectations. Please visit us again in the near future. Best, Dean Redmond, General Sales Manager dredmond@rt4cars.com

Angel is the Best Salesman I ever met

Angel is the Best salesman i ever met, i bought plenty of cars in my time !! The process from beginning to end was amazing. All i can say is they should MOLD salesman to be more like him,(Professional,Knowledgeable,Passionate,Friendly) i can keep going. All I speak about is how i LOVE my JEEP and Angel lol.. RT4 be proud of yourself for having this wonderful guy REPRESENT you. GO PARAMUS GO!!! bye the way his Tattoos where great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Nicole, I am so thankful that you had such a positive experience with Angel. We go to great lengths to exceed our customers expectations, and it seems as though Angel did just that. Please contact us in the future for all your auto related needs. Sincerely, Dean Redmond, General Sales Manager dredmond@rt4cars.com

Good Customer Service!!!!!

Brandon was of great help for my wife in our purchase of our 2014 Chrysler Town & Country. They delivered the car to my place of work and gave me a great monthly note. Thanks again to Brandon and the staff at Chrysler in Paramus

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Mr Gill, I am elated to hear that Brandon was able to exceed your expectations. If you need anything in the future, please do not hesitate contacting Chrysler Dodge Jeep RAM of Paramus. Sincerely, Dean Redmond, General Sales Manager dredmond@rt4cars.com

Quick and Easy @ Dodge of Paramus

Salesperson Brandon is now a good buddy of mine and i went in to pick up a pre-owned Dodge Charger, he was very helpful and got me exactly to the monthly payment i was looking for. Thanks again so much for all your help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Mr. Piparo, I am overjoyed to read your review. I hope you are enjoying your Dodge Charger. Please contact us in the future if you need anything else. Sincerely, Dean Redmond, General Sales Manager dredmond@rt4cars.com

Best Salesman of 2014!

Brandon was extremely helpful. i really enjoyed my expierence with my sales person. He handled him self very well. He didnt pressure me into buying, he was very good and i will now easliy say im a life time customer! There was no nickle and diming. They gave me exactly what i wanted at how much i wanted to pay. My wife and i are very happy with Dodge of Paramus. The facility is very beautiful i love the remodeling. thanks again we love our 2014 Ram 1500

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Enoc, Thank you SO very much for your kind words, patronage, and support. Please contact us in the future if you need anything else auto related. All the Best, Dean Redmond, General Sales Manager dredmond@rt4cars.com