Chrysler Dodge Jeep RAM of Paramus

I had a problem with a 2012 Jeep SRT8 I purchased from this dealership. I was told I needed a new motor that wouldn't be covered under warranty and the cost would be $20,000. The reason my warranty was denied was because there was an aftermarket air intake installed. The dealer claimed there was a piece "missing" from the intake system. I quickly came in and asked to look at the intake system and to my surprise, there was ABSOLUTELY NOTHING MISSING from the intake system. Then the story changed and I was told someone must have dropped something in there. I was told to either leave a deposit for a 20k motor or I would get charged for a daily storage fee. I got suspicious and got my insurance company involved. Suddenly the $20,000 quote I was given was changed to $8100. I felt I was being taken advantage of and had my truck towed from the dealership to avoid their "storage fee". I was then charged over $680 for the motor tear down. I was then told that if I got the work done there they wouldn't charge me the $680+ dollar fee. Something didn't feel right. I wanted my truck out of there. Then, all of the parts of my motor were thrown in my back seat. That's right, all the heads, intake, manifold, and various motor parts were thrown in my back seat ruining and stinking up my interior. I have contacted an attorney since neither Chrysler nor the dealer made any attempt to make this right. Now my truck not only needs a new motor, it also needs a new interior and they expect me to pay for it all. Never had an experience like this. Never.

I emailed about a 2011 Jeep Grand Cherokee. 2 minutes later I received an email back. Wow what a timely response. When I reached the dealership I was introduced to John Picorale. The Jeep was pulled up front with a fresh wash on it. John introduced me to Jesse,he asked for the keys to my trade. After I inspected the vehicle I test drove it with Jesse. When I got back to the dealership John had already looked at my trade. I made a offer on the Jeep John asked for a little more then my offer we made a deal in two minutes. It is not everyday you meet a true gentleman in the car business.John Picorale you are a true gentleman . My family friends and co workers will all know about you over the next couple of days. I will purchase every car from you my family and everyone I know will purchase cars from you. Thank you for being so Professional friendly and honest.

If you decide to use RT4 for your auto purchase, please be prepare with your own financing. Expect not to have your calls returned after leaving multiple messages, especially if they owe you money. First, I was a victim of bate and switch. They advertised a low APR less then 2%, but when Timothy came back with my paper the interest rate jumped up to 3.4%. They stated that I could not combine certain rebated with the offered low APR. So within 30 day I refinanced their loan thru my own bank for 1.4%. They offered me GAP insurance for $800 which I could cancel with no penalties within 30 days. Again I was able to secure GAP insurance with my own bank for much less. It took Multiple unanswered called to Timothy, Marilyn, and Diane in order to secure the proper paperwork to cancel the gap insurance and almost 3 months to get my full refund back.

I bought a new car here in Sept 2011, and was pleased with my Sales Rep Jessie Lopez. Unfortunately, my rear wheel tires became bald at less then 12,000 miles. The Service Specialist Dennis Packes immediately stated that it was "my driving habits" the caused this. He had no other explanation. He didn't even take off the wheels to check rear end after I told him that it seemed tight. I'm a 40 year old married man with a limited income, and 3 children. I'm in no financial position to buy cars and simply beat them. This will be the last time I buy a car from this establishment because they simply do not stand behind their product. All I've ever bought in my life were Chryslers and never had a problem with Service Tech like this. Shame on them.

First off let me just say this was hands down the best car buying experience if had yet. Maurice was a great, friendly sales person. Very down to earth. We came in on a Tuesday looking for a Ram Sport. They had just sold the last one they had so he showed us what they had coming in. He spent the time and went over all the details it had that were different than the other model that was just sold. He said it would be arriving in about 2-3 days which is exactly what happened. I have had past horrible experiences at other dealerships where they say one thing and something else happens, very glad this place was true to its word. Maurice gave me a call a soon as it got off the truck. We had just moved from NYC back to NJ so I didn't have a car to get to the dealership, he came and got me in my new truck and we went back and finished up all the paperwork. I highly recommend this dealership and Maurice.

The team at Paramus has changed in the last Two months.I started my shopping there in December.After hitting 7 Dealerships,I decided to give them another shot.I was greated by a gentleman John Picorale.He asked me a couple questions,and then introduced me to Gene.John and Gene made my car buying experience a pleasent one they are now my CAR GUYS.My friends and co workers feal as if they know them to.Its all talk about.I WOULD RECOMMEND JOHN AND GENE TO EVERYONE !!!!!

The one and only reason we went back to lease our charger from them, is because of Carlos Gonzales and Lee Rivera... Manager was too busy texting instead of getting his xxx off his chair and and trying to prvent us from leaving. Vehicle was never prepped or cleaned. We had to take the car and get it cleaned elsewhere... Reaaly? YES!!! Tire preesure was not even checked. Front license plate bracket is still not on. DID THEY EVEN DO ANYTHING TO THE CAR BEFORE THEY GAVE IT TO US BESIDES EARNING THE BUSINESS. Again, the only reason we went back is because of Carlos and Lee. Thank you guys.

On 1/11/2013 I bought two cars from Nissan Dogdge - a Nissan Altima 09 and an Honda Odysessy 05. I left the dealer at 10pm and returned the next morning at 9am because the Honda was making strange noises and the airbag lights were on. I left the car in the dealership until next Friday and a week later I went to pick up the car and I was told the car was fixed - however the next morning I went back with the car because not only was the airbag light on AGAIN but now also the transmission light as well; and the car was still making noise. I called Monday multiple times and nobody answered the phone the same happened on Tuesday and Wednesday. Finally on Thursday I personally went to the dealership again where to I spoke to John Picory and according to him they had shipped the car to Honda and the car had various problems with a fix of over $1,400 which they wouldn't completely pay for they required me to pay $500 CASH, NO checks, NO credit cards, hard CASH. On Friday I picked up the car again, and that very same night the light was on AGAIN. I called John Picory several times and he didn't answer so again I personally went to the dealer. He was very unwelcomming and angry saying he was cleaning snow outside and didn't have time for me. Once inside the dealer John and his manager Dean approached me and essentially kicked me out and told me You have to leave the premisses because We don't have time for you. Dean also mentioned things will be done how I decide it or else they won't be done and leave. This was done in front of various workers and customers and I felt not only embarassed but threathened. I know that the car is damaged but I refuse to return back mostly out of fear. I felt abused by Dean although I've bought more than 6 cars from that dealership in the past. I would never recommend this place to anyone.

My overall experience dealing with this dealership was very bad. The first day that I went to this dealer, I dealt with Mitra Surojit who proved helpful initially. However, as soon as I had made the decision to buy the car things went downhill quickly. There were numerous issues even before I signed my papers such as 1) I had been quoted a price when I went to test drive the car, and all the calculations had been done including the documentation. When I went back to sign the papers, the numbers had increased all of a sudden. It was only because of our diligence this was spotted, and no one had any answers to this. They rewrote the contract and put back the old price 2) We had explicitly told them that as it was a working day, we did not have a lot of time to spare when coming to sign the papers and pick up the car, and we were promised that the entire thing would be done in an hour. In the end when we went there we were forced to wait for 3 and half hours and only got it done due to us pushing the salespeople. 3) Another big issue came up with the rebate I was supposed to get for hurricane Sandy. I had provided them a check to be voided once I gave them a letter from my insurance company. As my previous car which got totaled was old, I produced a letter from first my towing company, then a fax stating the insurance company had updated my policy with my new Dart due to my car being totaled. This was deemed acceptable, until two days before I got my license plates when they suddenly needed a letter, and refused to give my plates unless I provided the letter or surrendered the check. Eventually I had to give up the check and lose the rebate. 4) We were promised that the title would be only in my name even if there would be a co-signee, but as soon as it was co-signed they said there was no way that it would only be in my name. 5) Lastly, they promised us a full tank of gas which, however when we got the car we only received half a tank, which was frustrating due to the fact that gas was quite hard to get post Sandy. All of these issues combined to make it a very bad experience for us in this dealership.

Very friendly and knowledgeable. I bought new jeep and the experience was satisfactory. I was in and out of the dealer in 2.5 hours. I am a returning customer. I bought a and another jeep at this same dealer.