Chrysler Dodge Jeep RAM of Paramus

I was lured into their store with a wonderful price. I got this price through their website and a person named 'Mary Green.' I arrived and was told to ask for 'Rodrigo Monteagudo.' Neither of those people was available (if they even truly exist). I placed my quote down with the salesman and said I was ready to buy the car for that price. Suddenly the car was 'sold 3 days ago.' Yet it remained on their website - and still remains to this day (over 1 week later)! I asked about a comparable car that was listed as in transit on their website and, as it was exactly the same car, I said I'd buy that one right away for the same price. Suddenly the price jumped 4,000. The rest of the encounter (with Reggie and then the manager behind the front desk) involved bargaining down to well above the initial quote and then trickery to offer me rebates that weren't even applicable to that car. Of course, I only found out about that when the contract was to be signed and the price was much higher than negotiated. I ended up walking out and then being treated inapproproately on the phone when one of them called me the next day. Overall, the experience was exactly as you have come to expect from a car salesman but significantly more flagrant. I am even considering reporting these unethical people to the Better Business Bureau. Needless to say, I wouldn't give them a penny and will never be setting foot in that 'place of business' again.

We have had a relationship with Mitra for the past 10 years. This is our fourth transaction with him. We feel that he looks out for our best interest and he cares about his clients.

I had a problem with a 2012 Jeep SRT8 I purchased from this dealership. I was told I needed a new motor that wouldn't be covered under warranty and the cost would be $20,000. The reason my warranty was denied was because there was an aftermarket air intake installed. The dealer claimed there was a piece "missing" from the intake system. I quickly came in and asked to look at the intake system and to my surprise, there was ABSOLUTELY NOTHING MISSING from the intake system. Then the story changed and I was told someone must have dropped something in there. I was told to either leave a deposit for a 20k motor or I would get charged for a daily storage fee. I got suspicious and got my insurance company involved. Suddenly the $20,000 quote I was given was changed to $8100. I felt I was being taken advantage of and had my truck towed from the dealership to avoid their "storage fee". I was then charged over $680 for the motor tear down. I was then told that if I got the work done there they wouldn't charge me the $680+ dollar fee. Something didn't feel right. I wanted my truck out of there. Then, all of the parts of my motor were thrown in my back seat. That's right, all the heads, intake, manifold, and various motor parts were thrown in my back seat ruining and stinking up my interior. I have contacted an attorney since neither Chrysler nor the dealer made any attempt to make this right. Now my truck not only needs a new motor, it also needs a new interior and they expect me to pay for it all. Never had an experience like this. Never.

I emailed about a 2011 Jeep Grand Cherokee. 2 minutes later I received an email back. Wow what a timely response. When I reached the dealership I was introduced to John Picorale. The Jeep was pulled up front with a fresh wash on it. John introduced me to Jesse,he asked for the keys to my trade. After I inspected the vehicle I test drove it with Jesse. When I got back to the dealership John had already looked at my trade. I made a offer on the Jeep John asked for a little more then my offer we made a deal in two minutes. It is not everyday you meet a true gentleman in the car business.John Picorale you are a true gentleman . My family friends and co workers will all know about you over the next couple of days. I will purchase every car from you my family and everyone I know will purchase cars from you. Thank you for being so Professional friendly and honest.

If you decide to use RT4 for your auto purchase, please be prepare with your own financing. Expect not to have your calls returned after leaving multiple messages, especially if they owe you money. First, I was a victim of bate and switch. They advertised a low APR less then 2%, but when Timothy came back with my paper the interest rate jumped up to 3.4%. They stated that I could not combine certain rebated with the offered low APR. So within 30 day I refinanced their loan thru my own bank for 1.4%. They offered me GAP insurance for $800 which I could cancel with no penalties within 30 days. Again I was able to secure GAP insurance with my own bank for much less. It took Multiple unanswered called to Timothy, Marilyn, and Diane in order to secure the proper paperwork to cancel the gap insurance and almost 3 months to get my full refund back.

I bought a new car here in Sept 2011, and was pleased with my Sales Rep Jessie Lopez. Unfortunately, my rear wheel tires became bald at less then 12,000 miles. The Service Specialist Dennis Packes immediately stated that it was "my driving habits" the caused this. He had no other explanation. He didn't even take off the wheels to check rear end after I told him that it seemed tight. I'm a 40 year old married man with a limited income, and 3 children. I'm in no financial position to buy cars and simply beat them. This will be the last time I buy a car from this establishment because they simply do not stand behind their product. All I've ever bought in my life were Chryslers and never had a problem with Service Tech like this. Shame on them.

First off let me just say this was hands down the best car buying experience if had yet. Maurice was a great, friendly sales person. Very down to earth. We came in on a Tuesday looking for a Ram Sport. They had just sold the last one they had so he showed us what they had coming in. He spent the time and went over all the details it had that were different than the other model that was just sold. He said it would be arriving in about 2-3 days which is exactly what happened. I have had past horrible experiences at other dealerships where they say one thing and something else happens, very glad this place was true to its word. Maurice gave me a call a soon as it got off the truck. We had just moved from NYC back to NJ so I didn't have a car to get to the dealership, he came and got me in my new truck and we went back and finished up all the paperwork. I highly recommend this dealership and Maurice.

The team at Paramus has changed in the last Two months.I started my shopping there in December.After hitting 7 Dealerships,I decided to give them another shot.I was greated by a gentleman John Picorale.He asked me a couple questions,and then introduced me to Gene.John and Gene made my car buying experience a pleasent one they are now my CAR GUYS.My friends and co workers feal as if they know them to.Its all talk about.I WOULD RECOMMEND JOHN AND GENE TO EVERYONE !!!!!

The one and only reason we went back to lease our charger from them, is because of Carlos Gonzales and Lee Rivera... Manager was too busy texting instead of getting his xxx off his chair and and trying to prvent us from leaving. Vehicle was never prepped or cleaned. We had to take the car and get it cleaned elsewhere... Reaaly? YES!!! Tire preesure was not even checked. Front license plate bracket is still not on. DID THEY EVEN DO ANYTHING TO THE CAR BEFORE THEY GAVE IT TO US BESIDES EARNING THE BUSINESS. Again, the only reason we went back is because of Carlos and Lee. Thank you guys.

On 1/11/2013 I bought two cars from Nissan Dogdge - a Nissan Altima 09 and an Honda Odysessy 05. I left the dealer at 10pm and returned the next morning at 9am because the Honda was making strange noises and the airbag lights were on. I left the car in the dealership until next Friday and a week later I went to pick up the car and I was told the car was fixed - however the next morning I went back with the car because not only was the airbag light on AGAIN but now also the transmission light as well; and the car was still making noise. I called Monday multiple times and nobody answered the phone the same happened on Tuesday and Wednesday. Finally on Thursday I personally went to the dealership again where to I spoke to John Picory and according to him they had shipped the car to Honda and the car had various problems with a fix of over $1,400 which they wouldn't completely pay for they required me to pay $500 CASH, NO checks, NO credit cards, hard CASH. On Friday I picked up the car again, and that very same night the light was on AGAIN. I called John Picory several times and he didn't answer so again I personally went to the dealer. He was very unwelcomming and angry saying he was cleaning snow outside and didn't have time for me. Once inside the dealer John and his manager Dean approached me and essentially kicked me out and told me You have to leave the premisses because We don't have time for you. Dean also mentioned things will be done how I decide it or else they won't be done and leave. This was done in front of various workers and customers and I felt not only embarassed but threathened. I know that the car is damaged but I refuse to return back mostly out of fear. I felt abused by Dean although I've bought more than 6 cars from that dealership in the past. I would never recommend this place to anyone.