Chrysler Dodge Jeep RAM of Paramus

My 2012 Dodge Journey was purchased in April of 2012. In October, I had to return the vehicle for servicing to repair the "arm controller". I was denied a loaner because I hadn't purchased the rental option at the time of the sale "well, ok". Prior to calling in for service on the issue w/the arm controller, I had informed the service dept. that a reflector light had came out in the rear of my vehicle and I wanted someone to look into this issue, because the other one was loose. Well on the date of my service appt for the arm controller, I was informed that the Service Mgr. Steve Bradt had denied the claim of warranty and I was responsible for replacement. No other explanation was given to me, except to say that the reflector light was not a covered part and when/if I ordered the light it would look different- so if i wanted them to be the same i would need to order both. On this day, 10/18/12 I drove to visit Mike Tandurella (General Mgr)who did take the time out to hear my concerns, asked that I follow up with him on Fri. 10/19/12. Mr. Tandurella was called on that day and several times after to no avail. I tried again on 11/13/12 to reach Mr. Tandurella, left a message with Atica and was told that if I didn't hear from him by 4:00pm to call back on 11/14 and so I did. On this day 11/14/12, I asked for Atica whom informed me that my information had been forwarded to Lee Rivera (Sales Mgr)who was busy at the time so i left a message and he did call me back. The conversation was brief, frustrating and un resolving. During this conversation and after explaining my ordeal to Mr. Rivera i was told that this didn't sound like something that was 'covered', I again explained that my vehicle had no damage and the light was missing by no fault of my own he in turn stated to me that it could have been stolen and they "dodge" would not be replacing it. I asked Mr. Rivera "so you mean to tell me that once you sale a vehicle to a customer its to xxxx with them? Mr. Rivera responded by saying well something like that." I said thank you and ended the call. It is unbelievable how many people I had to speak with about this issue and its been almost 4weeks and still no resolve. I’ve always heard about dealerships being dishonest and untruthful but this is downright dirty. Shame on you

Excellent service and attentiveness. Mitra worked closely with me and always left me feeling that my concerns were addressed. Continued to communicate well with me through the process.

Mitra is a fantastic salesman. Very personable. Was willing to work with me and got me, what I think was the best possible deal. He was very knowledgable on the vehicles and the process. My schedule is a little eratic at times, and he worked with me the entire time over the phone and then at the showroom to complete the deal. I am loving my Town and Country!!! Whenever I buy a Chrysler, I look for Mitra

You could say we were happy with our sales experience with Mitra...we left the dealership with two new cars!! Our intention was really only to look at options for an SUV when our lease was up. Mitra was extremely helpful and astute to our needs. We are happy with our purchases on our Jeep Cherokee and Liberty. I feel safe in my new car and that was something that was very important to me since I had just been in an accident. Overall this was a great experience for us. Thank you Mitra!!!

Its always said that the first impression is a lasting impression. Well, I have had the blessing of Ms. Amber Tucker being my first impression for the dealership. She has, and continues to be a true professional in her job, a great example of true customer service, and an excellent communicator. She makes you want to buy a vehicle just because of her service and professionalism. It is second to none, above any dealership I've ever dealt with, and has to be such a great representation for Chrysler Dodge Jeep of Paramus. Thank you Ms. Amber, and I appreciate all the information you've given me. I hope your service to customers doesnt go un-notice. Thank you, Michael (Washington, DC area)

Extremely rude and unhelpful on the phone. Continued to speak down to me as if I was a child. Lied about kelly blue book ratings and was unprepared for questions such as "what type of accident was the car in." Some of the worst service I have ever experienced at a car dealership and that is surely saying a lot.

Bought new car St this dealership regret it. Trusted them.Wish I would have read these reviews. My new car....price deal was changed charged 2thousand more, brand new slush mats were replaced with dirty front and no back....no regular mats in car just two dirty front slush mats. When I went to hand wash vehicle noticed dirt on rear fender thought was dirt didn't come out permanent stain. Ended up calling customer service for Jeep....after waiting a week they called and said dealership is owned privately and there was nothing they can do. Wow surprised to hear Jeep doesn't care two hoots about their customers.....

I arrived at Paramus Rt 4 Chrysler by chance and I am so glad that I did. While looking for a new car online to purchase I found the Chrysler 200 to my liking. I visited another dealer at first and they seemed uninterested in selling me a car it was like I was disturbing them, they did not even take my name/number and I left rather dejected. While driving home my girlfriend recalled that there was a Chrysler dealership on Route 4 in Paramus. It was late, dark and almost closing time but we headed over anyway. As I said I am glad we did. We were greeted as we entered the showroom and a salesperson was found for me. I met Mitra, who despite the late hour and darkness was willing to speak with me and show me the Chrysler 200 that was on your lot. He was very gracious, we exchanged numbers with a promise to return another day earlier and in the light. A few days later we spoke on the phone and made an appointment for me to return. Prior to my return, Mitra asked me what features were I looking for in a new car and what was important to me. When I arrived for my appointment, Mitra showed me the car and it was perfect. I left that day with my new Chrysler 200 and I could not be happier. Mitra is wonderful and everyone I met at the dealership was courteous and friendly.

I purchased a used vehicle from them with most of the negotiations and such being handled over the phone as I would be traveling from Ohio to pick up the car. I had zero issues with the condition of the car once I finally saw it and there were no surprises on my drive home. My only two things worth mentioning that kept me from 5 stars were that there was what I was told was a misprint between the listed mileage on their website and Autotrader versus the actual mileage of the vehicle. It was off by 1k miles which isn't a huge deal but worth confirming before deciding on a price. It wasn't discovered until I was faxed a purchase agreement while finalizing funds/paperwork at my bank. Yes it's in the disclaimers but it still isn't a great feeling when it happens regardless of being 1k or 10k miles. The other issue was that I was asked to pay $199 for a security window etch which was listed on the purchase agreement as optional but I wasn't presented with this choice. I was originally told that it was already done and couldn't be taken off. It was explained to me that this is nearly standard in NJ due to the high rate of stolen vehicles but with me being from Ohio where this isn't necessarily an issue I would have passed on the service. It was resolved in the end but had it been handled earlier it would have allowed me to go with the 5 star rating. Overall I had a good experience with Jesse and Rob as well and if the right car presented itself at this dealership again, I wouldn't hesitate to buy it.

Had car in for service several times. Service was not performed right and the dealership wanted to charge me even though the car is still under warranty. Talked to Steve, the service manager about my concerns and he was very disrespectful. Took my business somewhere else.