Chrysler Dodge Jeep RAM of Paramus

My overall experience dealing with this dealership was very bad. The first day that I went to this dealer, I dealt with Mitra Surojit who proved helpful initially. However, as soon as I had made the decision to buy the car things went downhill quickly. There were numerous issues even before I signed my papers such as 1) I had been quoted a price when I went to test drive the car, and all the calculations had been done including the documentation. When I went back to sign the papers, the numbers had increased all of a sudden. It was only because of our diligence this was spotted, and no one had any answers to this. They rewrote the contract and put back the old price 2) We had explicitly told them that as it was a working day, we did not have a lot of time to spare when coming to sign the papers and pick up the car, and we were promised that the entire thing would be done in an hour. In the end when we went there we were forced to wait for 3 and half hours and only got it done due to us pushing the salespeople. 3) Another big issue came up with the rebate I was supposed to get for hurricane Sandy. I had provided them a check to be voided once I gave them a letter from my insurance company. As my previous car which got totaled was old, I produced a letter from first my towing company, then a fax stating the insurance company had updated my policy with my new Dart due to my car being totaled. This was deemed acceptable, until two days before I got my license plates when they suddenly needed a letter, and refused to give my plates unless I provided the letter or surrendered the check. Eventually I had to give up the check and lose the rebate. 4) We were promised that the title would be only in my name even if there would be a co-signee, but as soon as it was co-signed they said there was no way that it would only be in my name. 5) Lastly, they promised us a full tank of gas which, however when we got the car we only received half a tank, which was frustrating due to the fact that gas was quite hard to get post Sandy. All of these issues combined to make it a very bad experience for us in this dealership.

Very friendly and knowledgeable. I bought new jeep and the experience was satisfactory. I was in and out of the dealer in 2.5 hours. I am a returning customer. I bought a and another jeep at this same dealer.

My 2012 Dodge Journey was purchased in April of 2012. In October, I had to return the vehicle for servicing to repair the "arm controller". I was denied a loaner because I hadn't purchased the rental option at the time of the sale "well, ok". Prior to calling in for service on the issue w/the arm controller, I had informed the service dept. that a reflector light had came out in the rear of my vehicle and I wanted someone to look into this issue, because the other one was loose. Well on the date of my service appt for the arm controller, I was informed that the Service Mgr. Steve Bradt had denied the claim of warranty and I was responsible for replacement. No other explanation was given to me, except to say that the reflector light was not a covered part and when/if I ordered the light it would look different- so if i wanted them to be the same i would need to order both. On this day, 10/18/12 I drove to visit Mike Tandurella (General Mgr)who did take the time out to hear my concerns, asked that I follow up with him on Fri. 10/19/12. Mr. Tandurella was called on that day and several times after to no avail. I tried again on 11/13/12 to reach Mr. Tandurella, left a message with Atica and was told that if I didn't hear from him by 4:00pm to call back on 11/14 and so I did. On this day 11/14/12, I asked for Atica whom informed me that my information had been forwarded to Lee Rivera (Sales Mgr)who was busy at the time so i left a message and he did call me back. The conversation was brief, frustrating and un resolving. During this conversation and after explaining my ordeal to Mr. Rivera i was told that this didn't sound like something that was 'covered', I again explained that my vehicle had no damage and the light was missing by no fault of my own he in turn stated to me that it could have been stolen and they "dodge" would not be replacing it. I asked Mr. Rivera "so you mean to tell me that once you sale a vehicle to a customer its to xxxx with them? Mr. Rivera responded by saying well something like that." I said thank you and ended the call. It is unbelievable how many people I had to speak with about this issue and its been almost 4weeks and still no resolve. I’ve always heard about dealerships being dishonest and untruthful but this is downright dirty. Shame on you

Excellent service and attentiveness. Mitra worked closely with me and always left me feeling that my concerns were addressed. Continued to communicate well with me through the process.

Mitra is a fantastic salesman. Very personable. Was willing to work with me and got me, what I think was the best possible deal. He was very knowledgable on the vehicles and the process. My schedule is a little eratic at times, and he worked with me the entire time over the phone and then at the showroom to complete the deal. I am loving my Town and Country!!! Whenever I buy a Chrysler, I look for Mitra

You could say we were happy with our sales experience with Mitra...we left the dealership with two new cars!! Our intention was really only to look at options for an SUV when our lease was up. Mitra was extremely helpful and astute to our needs. We are happy with our purchases on our Jeep Cherokee and Liberty. I feel safe in my new car and that was something that was very important to me since I had just been in an accident. Overall this was a great experience for us. Thank you Mitra!!!

Its always said that the first impression is a lasting impression. Well, I have had the blessing of Ms. Amber Tucker being my first impression for the dealership. She has, and continues to be a true professional in her job, a great example of true customer service, and an excellent communicator. She makes you want to buy a vehicle just because of her service and professionalism. It is second to none, above any dealership I've ever dealt with, and has to be such a great representation for Chrysler Dodge Jeep of Paramus. Thank you Ms. Amber, and I appreciate all the information you've given me. I hope your service to customers doesnt go un-notice. Thank you, Michael (Washington, DC area)

Extremely rude and unhelpful on the phone. Continued to speak down to me as if I was a child. Lied about kelly blue book ratings and was unprepared for questions such as "what type of accident was the car in." Some of the worst service I have ever experienced at a car dealership and that is surely saying a lot.

Bought new car St this dealership regret it. Trusted them.Wish I would have read these reviews. My new car....price deal was changed charged 2thousand more, brand new slush mats were replaced with dirty front and no back....no regular mats in car just two dirty front slush mats. When I went to hand wash vehicle noticed dirt on rear fender thought was dirt didn't come out permanent stain. Ended up calling customer service for Jeep....after waiting a week they called and said dealership is owned privately and there was nothing they can do. Wow surprised to hear Jeep doesn't care two hoots about their customers.....

I arrived at Paramus Rt 4 Chrysler by chance and I am so glad that I did. While looking for a new car online to purchase I found the Chrysler 200 to my liking. I visited another dealer at first and they seemed uninterested in selling me a car it was like I was disturbing them, they did not even take my name/number and I left rather dejected. While driving home my girlfriend recalled that there was a Chrysler dealership on Route 4 in Paramus. It was late, dark and almost closing time but we headed over anyway. As I said I am glad we did. We were greeted as we entered the showroom and a salesperson was found for me. I met Mitra, who despite the late hour and darkness was willing to speak with me and show me the Chrysler 200 that was on your lot. He was very gracious, we exchanged numbers with a promise to return another day earlier and in the light. A few days later we spoke on the phone and made an appointment for me to return. Prior to my return, Mitra asked me what features were I looking for in a new car and what was important to me. When I arrived for my appointment, Mitra showed me the car and it was perfect. I left that day with my new Chrysler 200 and I could not be happier. Mitra is wonderful and everyone I met at the dealership was courteous and friendly.