Chrysler Dodge Jeep RAM of Paramus

My experience with Chrysler Dodge of Paramus was very pleasant. My salesperson, Mitra Surojit, was very helpful and treated me with respect. All of the staff was very courteous and made me feel comfortable. I never felt pressured to make a decision and they worked with me to be abe to find the right fit. Overall my experience was very good and my sakesperon was one of the best I've worked with during my previous 3 leases. This transaction was the smootest yet.

Overall my experience was great!!!! My sales person was fenomenal, friendly and very professional. Mitra Surojit wanted to help me lower my monthly payments on my current car, and did not only he helped lowering my payments I walked out of there with a new car. He knew my situation. At the beginning I was exceptical, but not any more, I am happy as I can be with my new car and the best.. very comfortable monthly payments....Thank you Mitra! Rest assure that I will refer your sales expertise to my family, friends and colleages. Mitra.....You are a great Sales person Chrysler Dodge Jeep of Paramus need more sales person like you! You are really an asset to your Dealership. Keep up the good job! Sincerely, Jeanette Ojeda

Bought 3 cars from Jen last year, she was so great that I had the chance to buy 5 more cars from her again this year. Great gal - was helpful, knew her stuff, got what I needed with no hassles. Should I have the chance to buy more I'll be going back to Jen.

Carlos was friendly and helpful, and worked with my from the beginning to the end to not only get the car I wanted but more importantly the price I wanted.

When we first walked in, Mitra Surojit walked up to us and asked if we needed help. He was God sent because we prayed for someone who would be nice and honest with us. He was very professional and friendly. This made us feel so comfortable in our decision to deal with him. I absolutely love my new 2012 Jeep Wrangler. I wanted this Jeep for so long and Mitra made my wish come true. I will be forever grateful to Mitra and this wonderful dealership. I will recommend this dealership to all of my family and friends.

The customer service was very good, and Mitra provided some excellent advice related to my purchase. The car arrived at the dealership in perfect condition. Very happy with the purchase and the service received from the dealership.

I give this dealership a Yes to recommend with caution. Time to write an up-to-date status report on my previous reviews - Turns out when you write an update, they remove the previous posts and they blocked my previous review from updating so now that I have my car, Here's the story. I purchased my Jeep and was told it would be ready on a Tuesday morning. Special work was required per my purchase. Work on my car was to be done on the Monday, the day before I was to pick up the car. On Tuesday I arrived all happy to be picking up my new car. No car. I stormed out when they could not supply a date that I could have my car. This created a huge problem since my insurance on trade-in expired that day and I already had my refund check so asking for an insurance extension was out of the question cause they would have to write a whole new policy for just a couple days. I now have no car. I was also to receive a check with my new car since my trade-in was worth more. I was then told I would not get my check with the car and that it will be mailed later on. Not acceptable. No check, no car I told them and since there was no car anyway I'm now in limbo again. I give this dealership a negative on communicating with their customers. I give them a negative even though the salesman who happens to be great, has no idea what's going on. Turns out the work on my new car needed to be done at a better facility in order that I get the proper work. Had they explained this to me on Monday and we would not have had any problem in the first place. Today is Wednesday and the check that was supposed to be delivered with the car arrived so even though others complained about not getting checks for months, and why I said no check no car, my check arrived before they had my trade in and I also still had my trade-in car so they were now trusting me. I called to let them know the check had arrived and this is when I found out the reason my car was sent to another facility. I still had no car but they said it would be here this week and now they will even deliver it to me at my home and pick up the trade-in since I cannot safely drive my car with no insurance. In the end, things are not as bad as it seemed and they are working to solve things but they sure had better improve how they keep their customers informed. Having said all of this in a very long review, go ahead and go here is my recommendation but just be cautious and make sure every single detail is explained even if you have to annoy them with questions and get it in writing. UPDATE I'm now sitting here on Friday morning waiting for the delivery of my car that supposedly was ready yesterday afternoon. Still not here. I called and salesman is out with his coffee and cigarette while I wait and no word and no call back. This dealership is sooooo bad in satisfying their customers and I'm so angry I could spit. I did on my third call reach my salesman and found out the car was in detailing. By 2 p.m. I had my new Jeep wrangler and it is perfect and I do love it. Very quickly my license plates came in so I went and had them put on. Naturally, I am now happy. I have my new car. I love it. Had I ordered a car it would have taken 6 weeks to get. In the end it only took about 10 days to get my new car and the real problem with this dealership is communication between them and their customer so on that level they get a big negative but I must say on other things, they are OK to Good. I still say try them but be cautious. They did end up working with me which is important. they tried to satisfy my complaints and they did do that. All things are now fine - as long as I have no future problems I must battle with them with the car itself. I'm just unhappy that what was supposed to have been a super happy Tuesday picking up a new car turned into a very unhappy event. Friday afternoon was happy when car arrived, but it was lacking the initial excitement we all expect when getting a new car. The unnecessary handling of this sort of burst the bubble.

Makes deal with you but charges you completely different price, after deal is done they treat you like an outsider. Adds on charges that u never asked for.

Ralph and Steve are the dynamic duo. I trust them as if they were a member of my family. They know exactly what they are doing and they do it very well. Smart, Helpful, Friendly. I cannot give them enough praise. They are great. As long as Ralph and Steve are at this dealership I will return again and again. Thanks guys. You are THE BEST. JOE

We lost our vehicle being hit by a drunk driver. Having never been through something this traumatic, we worked through getting a replacement vehicle while waiting for the total loss payment to support this transaction. The money was in transit and this dealer allowed us to take the new vehicle home. I cannot express how kind and caring this dealership is in a world where people are not always compassionate. I would recommend this dealership to everyone!!!!