Chrysler Dodge Jeep RAM of Paramus

Shopping for a 2012 Dodge Durango either Citadel or R/T. My The sales rep for the dealership was Hector.He was was very knowledgable salesperson about the vehicle I had interest in The dealership asked me to put a $500.00 deposit on the SUV that I was considering purchasing. The vehicle was a demonstrator that was driven every day by one of the managers. I told the dealership I needed a few days before I would make a decision to purchase that SUV. The salesperson and the dealership were comfortable with that time period. I informed the dealer 4 day later that I decided not to make the purchase at this time and requested a refund of my deposit. The deposit was charged against my card on 12/05/11. It is now 12/27/11 and after 2 requests I have still not received the credit to my card.

After test driving a car, I was called every two days asking for comments, questions, and if the could make a deal. For someone who works, this can become very annoying, which it did. When the Sales Manager came to talk to me about financing the car, he abruptly said, "How do you like MY car?" They completely were unable to see that that was not the type of person I am nor am comfortable with. I tried leaving but it was impossible. I ended up leaving eventually with a headache and with a future of many phonecalls and voicemails. FYI-they will call from multiple numbers if you try to ignore them.

They handled my purchase honestly and efficiently and delivered exactly what they promised. I negotiated with them on line and finalized the deal in the showroom.

Hi, I purchased a chrysler town & country back in late june of 2011 and the person that I dealt with was Carlos Santamaria and the receponist couldn't given me anyone better. Carlos is very profesonial, very fair, very kind, and a respectful person. My problem is with the programers for the keys that you guys have there, They are horrible. I have gone over there 4 times now and still til this day I still dont have my second key because it seems like they dont know what they are doing. I am very, very, very upset and dissapointed with them. I have taken days off from work which I dont get paid for and also I have to pay a babysitter to watch my kids so I can go over there and I dont think it is fair to me. Each time that I have gone over there I spend all day over there from 8 am til 4 pm for nothing because my key could never be programed for whatever reason, there was one time that they tried to program a dodge key and mind you I have a chrysler. So this is why I rated this place the way I did, you guys need more people like Carlos the best dealer you guys have there. Well if you guys have any other questions please feel free to call me anytime at 347 680-6082 and my name is Julio. Thank You

I went to Paramus Dodge after my horrible experience over at another Dodge dealership in Little Falls. All I wanted was a brand new truck with a low interest rate. I walked in Friday night and explained my situation to them and 3 days later here I am in a new truck thanks to the help of Jennifer and Martin. They were very professional and went the extra mile to get me where I wanted to be payment wise. I would recommend them to anyone looking to buy a car or truck. Thank you again Jen and Martin :)

I had the tailight replaced in my new jeep due to moisture getting inside the casing. The part came in faster than I tought-and the repair was taken care of right away! Ralph Russo was very friendly and extremely helpful! Both Ralph and the entire first time service experience was a pleasure!

Bought my Durango 2011 here over a month ago, first oil change and prepared for the wait. There were about 12 people ahead of me but the wait wasn't that long. Very courteous service people specially Pedro Garcia he treated me like a VIP, he should work as a concierge for the Plaza Hotel instead! Only thing maybe they could renovate the service waiting area, other than that I rate the service 5 of 5. Will definitely come back here again to have service done on my truck. Thanks!

Had a door trim item broken. It was almost closing time for service techs and the part was in stock. Instead of me coming back another day, they said they would install the part now if I would like and they got it done in just under an hour. While waiting the service writer answered some questions I had besides being very friendly.

AN ABSOLUTE RUNAROUND,NO ONE MAKES A DECISION,SAYS TALK TO SOMEONE ELSE.HAD A PART REPLACED LAST NOV,EXACT PART BROKE AGAIN,THEY WOULDNT REPLACE IT EXEPT AT FULL PRICE. THE PLACE ABSOLUTELY SUCKS...DONT GO THERE

Ted was great to deal with the service was great fast and done properly I will always go there and it is close to me