Chrysler Dodge Jeep RAM of Paramus

I started out as an internet inquirybecause of my busyvwork schedule. Marilyn was extremely helpful. When I found the car I wanted I came in and met with Monah. She was knowledgable and helped me find the exact model of Jeep. The entire team waa welcoming and friendly - no pressure tactics at all! Was a great experience overall and will be back for service as well.

Carlos was a great guy who had a lot of information on the vehicle and made me feel Great about choosing the Jeep Grand Cherokee

I originally went into this dealer in 2015 and had sales rep Ryan, I was looking to get into the Dodge Charger or challenger and well I guess due to my credit score being only fair it wasn't possible at the time so he had menlook at the Jeep Cherokee Limited! After 7 visits (yes 7) finally they came within reason of my budget and got me into a lease on the Jeep. That was only the beginning, I needed a co-signer which they told me after they ran the numbers and gave me the monthly payments I was fuming that this wasn't mentioned to me until it was time to sign the paperwork and they outright told my boyfriend to start signing his name and because he had the higher credit score his name was listed first on my lease agreement! So ok I got the manager involved and was able to rectify this, so in March 17th 2015 I drove away in my new jeep Cherokee limited. Great right??! Congratulations! Right? Absolutely not!!! Not even a year to date one of my headlights died so I brought it to service department being still under warranty right? Wrong again. It wound up costing me $500 for the service techs labor fees!😡😡 my service rep was AJ. Also while bringing I. For the headlight, keep in mind not even a year into my lease I noticed that the around all my vents the paint around them was literally peeling off so I mentioned this to AJ and he said he put the claim in with Chrysler Corporate and would let me know. Another year later this past may 2017 I never received a phone call nothing from ryan nor AJ. So in Early June I was driving along the turnpike and my car started stuttering I brought it to my uncles shop to diagnose the problem and he said it was a misfire in the 4th cylinder so I brought it into Paramus dealer service. I told him exactly what the problem was as Mike the service rep explained I wasn't in warranty for this so I said ok no problem just call me and let me know how much it costs for them to replace the coil. (Keep in mind this should not even happen to a car that's only two years old but anyway) Mike calls me later that morning and tells me it's going to be $1600 to replace the coil and thatbthey had to replace all the coils all the spark plugs and something about replacing gauges.i said absolutely not will I give them $2k on a leased vehicle I only owed $3,000 on not to mention my uncle quoted me no more than $300 and all it neeed was the one coil. Ryan was fired as a sales rep not even a month after I got my car from him and AJ was fired as well which is why I never got a follow up call to find out about the peeling dash area. So when I went to pick up my jeep from service this June they tri d charging me a $150 diagnostic fee when I'm the one who already had it diagnosed and told them what the problem was. Then and only then I asked Dominic why no one followed up and check to make sure AJ did in fact put the claim in before he was fired? Dominic printed out saying it was denied! Which is pure xxxxxxxx on Chryslers part. So anyway I got a xxxxty vehicle from a bunch of crooks and bullxxxxters! Even the GM there was quite a cocky jerk! Very unprofessional all around and worst customer service EVER! So I picked my vehicle up and had my mechanic look at it and it was only a $50 replace the one coil! That was it for me my final straw!!!! Worst experience of my life to date from start to finish. now just today 7/1/17 I went to Hyundai and got out of that God aweful lease and will never have to nor would I ever go to Paramus dealership ever again nor will I ever buy lease or anything they Chrysler Capital Corp!!! I wouldn't refer my worst enemy to this place nor would I reccommend any Chrysler vehicle they are over priced pure crap!!! I'm happy to be a proud comfortable safe efficient Hyundai Sonata owner! Absolutely disgusted with this dealer specifically!!!! I won't be surprised if Dominic still has a job after a week too!!! oh and the attitude of all the staff there were outright rude, disrespectful snotty and a bunch of crooks!!!!

Everyone was courteous and patient through the entire process. The sales associate worked on getting me the best deal and kept me informed to the end.

My lease from another Chrysler dealer was ending and went to trade in the car, they were not helpful.I decided to try Chrysler of Paramus and couldn't be happier. My salesman Don went above and beyond to make sure we got the best deal possible and made the experience so enjoyable.

I had a great experience getting a 2017 Dodge Durango with Ehab and his brother Sal. Ehab was able to find the exact model I was looking for and at a great price! Very friendly and easy to work with.

Fast and easy no Pressure to Purchase. Salesman very friendly and a pleasure to Work with. No pressure to purchase additional warranty service.

Lawrence, my salesman, was helpful, patient, and attentive. He was knowledgeable and able to give me a great price for what I was looking for. I couldn't be happier to own my first Jeep.

Everything was great. Great service. The sales guy was cery knowledgeable about the vehicle. I would definitely comeback in the future.

Don was very patient with us as we changed our minds through several different purchase decisions. Don was easy to talk to without any feeling of any kind sales pressure.