Reviews
STEER CLEAR
If you place no value on your time, and you like being told one thing before you sign the papers and then another afterwards, then get your next car here. But if you prefer a smooth process, and honest people, I would head to another dealer. It's the simple little things that make customers come back. Don't tell me you'll take care of getting my plates and send them to me, then sit on them until I call to ask why it's taking so long and then ask me if sending the plates to me was rolled into my deal. When has the $5 cost of mailing been something to negotiate. Now I'll need to drive out there and probably wait around another hour or two. I brought the car back 2 weeks after I got it because the seat memory wasn't working. You know it took them 4 hours to fix it and there was already a Jeep alert about exactly that problem and exactly how to easily fix it. Everything about this place takes forever to get done and comes across as shady as they nickel and dime you over minutiae. Drive past!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
In for an oil change out with 1k less
The man in service was very nice I just wished I didn't have to spend 1k when all I wanted was an oil change.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kim, we appreciate you for letting others know about your experience at Chrysler Jeep Dodge of Paramus. If you ever need anything in the future, please don't hesitate to let us know. Take care! Regards, Direct Customer Service Team | (201) 712-9668 | cdj@rt4cars.com
Great service by staff
I liked how straight forward our sales rep, Leo, was. He said showed and explained exactly which cars I was looking for and didn't beat around the bush as to pricing. The staff was very helpful. The coffee machine was a big plus too.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Cynthia and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Leo was there to provide you with such exceptional service. Thank you again and congratulations on your new car! Sincerely, Dean Redmond | dredmond@rt4cars.com | General Sales Manager
New experience
Mike Higgins and staff were very professional courteous. I would definitely recommend this dealership to others. Love my new rubicon and so does my wife
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for this lovely review, Franco! We feel so grateful that you chose to come to our dealership. It's wonderful to hear that Mike and our team were very professional and courteous during your visit and that you love your new Rubicon. Thank you for your recommendation and we look forward to seeing you again! Sincerely, Dean Redmond | dredmond@rt4cars.com | General Sales Manager
Satisfied
Very patient and well mannered. Everything was explained clearly and well presented. Call back system and website can be updated so that everything is clear on the availability of a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Dean Redmond | dredmond@rt4cars.com | General Sales Manager
Always going the extra mile
Went the extra mile to make this customer happy. Although I been to a couple dealerships and being my credit wasn't so great they got me approved and at a great number
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your great review, Jason! At Chrysler Jeep Dodge of Paramus, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Sincerely, Dean Redmond | dredmond@rt4cars.com | General Sales Manager
Service Dept
Dominick was helpful and provided great customer service and did his best to rectify an issue that was out of his control.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review, Paul! We're very happy to hear that Dominick was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Direct Customer Service Team | (201) 712-9668 | cdj@rt4cars.com
Worst Service Department
Everytime I bring my Jeep in for service they have a different reason why my Jeep has the same symptoms. They are incompetent at diagnosing vehicles. Technicians are untrained and should not work on Chrysler vehicles. I would avoid this Dealership at all costs. Service reps don't answer phone calls or return voicemails. I had to have Chrysler Corporate open a case against them.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I apologize that you felt your recent experience at Chrysler Dodge Jeep of Paramus was less than pleasing. It is my goal to help resolve this matter while demonstrating the importance we place upon providing excellent customer service. If you could please contact me directly, I will personally ensure this matter is resolved and a satisfactory solution is reached. I look forward to hearing from you. Best, Dean Redmond | dredmond@rt4cars.com | General Sales Manager
Great service
Was constantly updated with how much jeep service is coming along.. Noel was great with provided a quote before starting the service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Justin and thanks for the great feedback! We're very happy that Noel was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Regards, Direct Customer Service Team | (201) 712-9668 | cdj@rt4cars.com
Great service
I dealt with Noel. He was very courteous and explained everything that needed to be done. They were very understanding and it didn't matter that I didn't have an appointment. My car was completed in the time they said it would be.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Andrew and thanks for your kind words! We appreciate Noel as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Regards, Direct Customer Service Team | (201) 712-9668 | cdj@rt4cars.com