Reviews
Great service!
I had a wonderful salesman and a great experience here. My car is absolutely beautiful and I couldn't be happier.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michele, thank you for taking the time to write us a great review. We are thrilled to hear that you had such a great shopping experience with us. Please let us know if we can help you with anything else automotive-related. Sincerely, Dean Redmond | dredmond@rt4cars.com | General Sales Manager
Route 4 Dodge and Jeep
All the personal that I had interaction with was excellent. All parties were to the point no nonsense. I walked into the dealership to do some homework on a vehicle that I endup leasing. I have leased about seven vehicles out of one dealership over the last tens years. So by me saying that I am a loyal customers and your employees made me change a new chapter in my life.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your business and this review, Teddy. We are happy to hear that our team was able to serve you and demonstrate how we do business here. If there is anything automotive-related we can assist you with in the future, please let us know. Sincerely, Dean Redmond | dredmond@rt4cars.com | General Sales Manager
Awesome Experience
The friendliness and knowledge of Mike Hickey, as well as the women handling all my email questions....very professional! Highly recommend!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for your outstanding review, Peter! We're glad to hear that Mike and the rest of the team were very friendly, knowledgeable and professional! We strive to provide excellent customer service, and we're glad that this was the case for you! Thank you for your recommendation and please let us know if there's anything else we can do for you. Sincerely, Dean Redmond | dredmond@rt4cars.com | General Sales Manager
Terrific Service
service manager was friendly, explained everything clearly and had me out in a reasonable length of time. Thanks Jessie you were terrific!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, we are truly grateful for this awesome review! We are thrilled that Jessie was able to take care of you. He is a great asset to our team and we appreciate him for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you again in the future. Regards, Direct Customer Service Team | (201) 712-9668 | cdj@rt4cars.com
Nice service
Friendly staff, great waiting area. I was able to sit comfortably and complete my work while waiting for the oil change.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Elaine, thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Regards, Direct Customer Service Team | (201) 712-9668 | cdj@rt4cars.com
Great service
Speed of service -- call to pick up car was fast -- line to check car in was quick staff was very polite
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Eileen, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Chrysler Jeep Dodge of Paramus. If there is anything more that we can do please come back and see us again. Take care! Regards, Direct Customer Service Team | (201) 712-9668 | cdj@rt4cars.com
the best service
the service. we were kept informed about what was happening minute by minute, the work was d0ne in a timely manner
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos, Pauline. It is gratifying to hear that you were kept informed of the progress of the work on your car. Please feel free to stop by or reach out to us if you have any questions for our staff. Regards, Direct Customer Service Team | (201) 712-9668 | cdj@rt4cars.com
The worst
Leasing a car from them was a nightmare - they made multiple errors in the paperwork which forced me to come back in on 3 different occasions to resign new paperwork due to their carelessness. I recently brought my lease in for service and found the team to manipulative and deceitful. They were blaming me for a part that is under warranty not properly working and insisted I pay to fix it. They never even took the time to diagnose the problem to see what was wrong...I asked them to just do that and they still wanted to charge me a few to diagnose a problem. Experience turned me away from the entire brand altogether.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Jonats, we are very sorry to hear of your recent experience with our service department. If you would be open to contacting us at your earliest convenience, we would greatly appreciate the opportunity to further discuss your situation. We look forward to speaking with you and regaining your trust in our business. Regards, Direct Customer Service Team | (201) 712-9668 | cdj@rt4cars.com
Go get your car, it's waiting for you.
The whole process went great. The sales person was able to work with me to resolve any issues or concerns I had. The sales person was very informative during the test drive of the vehicle. We were able to come to a deal on the purchase of my new vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rohan, we love hearing about customers who have a great experience at Chrysler Jeep Dodge of Paramus and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Dean Redmond | dredmond@rt4cars.com | General Sales Manager
Great Experience with Service Dept.
Alex the service writer was fast and friendly. He gave me a loaner car to do a 4 hrs service so I was very pleasantly surprised. And when I told him it took too long to just make a service appt, he gave me his direct number and said that a text will pop up on his computer. And we communicated all day like that. Was very happy with this system!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Pauline, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the excellent service you received from Alex. If there is anything more that we can do please come back and see us again. Take care! Regards, Direct Customer Service Team | (201) 712-9668 | cdj@rt4cars.com