Reviews
The worst
Leasing a car from them was a nightmare - they made multiple errors in the paperwork which forced me to come back in on 3 different occasions to resign new paperwork due to their carelessness. I recently brought my lease in for service and found the team to manipulative and deceitful. They were blaming me for a part that is under warranty not properly working and insisted I pay to fix it. They never even took the time to diagnose the problem to see what was wrong...I asked them to just do that and they still wanted to charge me a few to diagnose a problem. Experience turned me away from the entire brand altogether.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Jonats, we are very sorry to hear of your recent experience with our service department. If you would be open to contacting us at your earliest convenience, we would greatly appreciate the opportunity to further discuss your situation. We look forward to speaking with you and regaining your trust in our business. Regards, Direct Customer Service Team | (201) 712-9668 | cdj@rt4cars.com
Go get your car, it's waiting for you.
The whole process went great. The sales person was able to work with me to resolve any issues or concerns I had. The sales person was very informative during the test drive of the vehicle. We were able to come to a deal on the purchase of my new vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rohan, we love hearing about customers who have a great experience at Chrysler Jeep Dodge of Paramus and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Dean Redmond | dredmond@rt4cars.com | General Sales Manager
Service Dept
The rep I believe was very pleasant and knowledgeable. He also had a very nice smile and greeted me upon arrival. The facility was clean.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Rosalie. It is our commitment to ensure quality customer care by providing clean and relaxing facilities as well as friendly and knowledgeable service to our guests. Please come see us for any future needs! Regards, Direct Customer Service Team | (201) 712-9668 | cdj@rt4cars.com
Great Experience with Service Dept.
Alex the service writer was fast and friendly. He gave me a loaner car to do a 4 hrs service so I was very pleasantly surprised. And when I told him it took too long to just make a service appt, he gave me his direct number and said that a text will pop up on his computer. And we communicated all day like that. Was very happy with this system!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Pauline, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the excellent service you received from Alex. If there is anything more that we can do please come back and see us again. Take care! Regards, Direct Customer Service Team | (201) 712-9668 | cdj@rt4cars.com
Great Service and Hassle Free
I enjoyed the whole process. From choosing the car all the way to financing it. You all are very professional and make car shopping hassle free.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Raoul, we love hearing from happy customers. We know that buying a car is an important decision and it's awesome to know that our team assisted you in such a professional manner. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Dean Redmond | dredmond@rt4cars.com | General Sales Manager
Great Dealership Experience
The "no pressure" sales approach, as Mike Hickey was courteous and professional! His knowledge of the vehicle was impressive! Kudos to Kiki Konner as well! Ralph Russo in the service department is the best!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review, Peter! We're glad to hear that our team was courteous, professional and knowledgeable! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Direct Customer Service Team | (201) 712-9668 | cdj@rt4cars.com
The reason people call car dealers sharks.
I can see it is a waste of time to post any wrong doing,bad sales. As they say watch out for smiling faces because alot tell lies. If you let your guard down like I did, you get knocked out. Has anyone noticed that rt 4 management respond to the 5 star post and one neg post. That explains what will happen if I honestly complain about being ripped off.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are sorry to hear that you had a negative experience with our dealership. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Dean Redmond | dredmond@rt4cars.com | General Sales Manager
Great selection
Quick service...beautiful detailing and lots of selection. The sales person was very friendly and he knew a lot about the cars. The showroom was very clean and everyone working was dressed nicely.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your marvelous feedback, Lauren. It is our commitment to ensure quality customer care by providing clean and relaxing facilities as well as friendly and quick service to our guests. Please come see us for any future needs! Sincerely, Dean Redmond | dredmond@rt4cars.com | General Sales Manager
Hassle Free and Enjoyable
I could not be happier with the entire of process of finding the right Jeep. Rt. 4 has impeccable service, I would say comparable or even better than some luxury dealerships. Right from the beginning our salesman Leo made finding the right Jeep simple. On top of that making the deal was haggle free something which is hard to come by now a days. Your facility is impeccable and you all really focus on the customer service. I can't be more thankful enough and I will be recommending your dealership to all of my family and friends. I look forward to doing business with you in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving this remarkable feedback! We appreciate your comments and we are happy to hear that Leo was able to meet your needs. At Chrysler Jeep Dodge of Paramus, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Dean Redmond | dredmond@rt4cars.com | General Sales Manager
Lease Experience
Sales girl Monah was great. Honest and a pleasure to deal with. I would recommend her to my friends and family End
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Llyssa, thanks for this marvelous review and congratulations on your new car! We are so pleased that Monah was able to provide you with such exceptional service. Thank you for your recommendation and we look forward to seeing you again! Sincerely, Dean Redmond | dredmond@rt4cars.com | General Sales Manager