Reviews
Professional, efficient and customer focused are just a...
Professional, efficient and customer focused are just a few words to describe the staff at DCH. My first encounter was with Omari Addison who remained professional yet relatable throughout the entire exchange. I felt as though I was with a sales consultant who was not only advocating for the interest of the company but also for my interest. Excellent job all around.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Camile, thank you for the great feedback! We're so happy you had such a great experience at our dealership and we look forward to working with you again in the future!
I have purchased 3 cars from Paramus Honda and I will...
I have purchased 3 cars from Paramus Honda and I will only work with Alex Bemabe. He is kind, knowledgeable and honest. He always gives us first class service. He makes the process of buying a car pleasurable. If you go there ask for him. Lillias Piro
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the positive feedback regarding your recent experience with Alex! It's a pleasure to know you had such a great experience working with him. We truly appreciate your loyalty to our dealership and look forward to seeing you again soon!
I worked with Alex Bernabe, and it was an excellent...
I worked with Alex Bernabe, and it was an excellent experience. He was very courteous and professional. Really made me feel comfortable and made the leasing process move along as smoothly as possible.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the positive feedback regarding your recent experience with Alex! We're so happy he could assist you and make your experience a good one!
This is my third time at this dealership. I return...
This is my third time at this dealership. I return because I appreciate and am grateful for the excellent service. I first contacted Bill Sutera and explained to him my situation. Bill then referred me to Alex Barnabe who was extremely helpful and patient with me . He took the time to go through options available and that would work for me. He also worked with me to get my car installed with hand control driving devices. He went through all the features and also said if I needed further explanation I could call and come in at another date. I highly recomment DCH Paramus Honda.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the excellent five-star review! We're so happy to know our team went above and beyond to assist you and provide you with outstanding service. At our dealership, customer satisfaction is our top priority and we're happy to have met that mark with your experience. We look forward to seeing you again in the future!
Good experience. Alex Bernabe was nice and helpful, and...
Good experience. Alex Bernabe was nice and helpful, and not pushy, unlike the other dealership I looked at.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the positive five-star review! We truly appreciate your kind words!
Good service and good people a a a a a a a a a a a a a a...
Good service and good people a a a a a a a a a a a a a a a a the best team a
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the five-star review!
After struggling to find a new lease with the current car...
After struggling to find a new lease with the current car shortage a family member recommend I go to DCH Paramus. I’m so happy I came here! Hamad was very helpful, was able to find me the perfect car and actually worked with me to get to a place where I was comfortable. It was a great experience especially after I was only given the option to buy out my previous lease from Ford which I really didn’t want to do. He also took the time to go through all the features of the car not only on the day I test drove it but also the day that I picked it up. It was a really great experience and cannot recommend Hamad and DCH Paramus enough!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to provide your feedback, Victoria! We're so happy to know you had such a great experience at our dealership and Hamad was able to provide you with outstanding service. We truly appreciate your kind words and hope to see you again soon!
We went to the dealership interested in buying a CRV....
We went to the dealership interested in buying a CRV. Mark provided us with great customer service and he was very willing to work with us To ensure that we got the best deal. I would highly recommend that if anyone is interested in buying a Honda, to make sure to go to Mark.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great five-star review! It's a pleasure to know that Mark was able to assist you during your car buying process and was able to provide you with outstanding service. We truly appreciate your kind words and hope to see you again soon!
This is the shiniest dealer in the area. The facility is...
This is the shiniest dealer in the area. The facility is top notch. The service department is wonderful. I'm a long time customer and always get good service. I've been driving Honda automobiles for most of my life. My Accord has over 189,000 miles. The sales department is a disappointment. On two occasions, the "product specialist" simply wouldn't give me the price of the vehicle I just test drove (It's on the sticker). This became a game where the "product specialist" would consult with the "manager" and he would return and give me another reason not to give me a price ("I just went to get this worksheet", "Oh, I didn't know you were asking for a price"). Even when I got up to leave, I was then intercepted at the door by both the "product specialist" and the "manager" and STILL not just given the price of the vehicle. It really felt like a scam is being run here. Stay away from this one. Very disappointed and quite a turnoff for a LIFETIME HONDA OWNER.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. At our dealership, customer satisfaction is our top priority and it seems we missed that mark. We'd like the opportunity to speak with you. Please call us at (201) 426-4676.
I just tried to call the number posted (201.426.4676). This is the main number. I don’t have the time to figure out who I should be talking with, but I’m pretty sure there’s no way to really resolve this.
I have always had a great experience with DCH Paramus....
I have always had a great experience with DCH Paramus. Daniel B (who set up my léase) and Diego C (who switched me from a lease to a finance) were super helpful and made sure I got everything I needed during my transactions. It was my first time leasing and then buying a car so their expertise really helped make the process easy!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jackie, thank you for the exceptional five-star review! It sounds like Daniel and Diego went above and beyond to assist you and make your experience a memorable one. At our dealership, customer satisfaction is our top priority and we're happy to have met that mark!