Reviews
DCH where you are treated like you are family.
The internet sales rep. Lisa Williams and the sales rep. Jenssy Diaz were excellent. The price quoted was the price paid. No hidden markups, None. They treated us like part of the family. They even allowed us to test drive the car amid the Coronavirus. If you're looking for a great deal with no hidden charges I definitely recommend them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to provide us with excellent feedback. We are happy to hear that Lisa and Jenssy were able to assist you and make your experience with us a good one.
Great Service!
I had an appointment to test drive a vehicle and it was ready upon my arrival. I absolutely loved it and ended up purchasing it the same day. Jenssy and John helped me get a great deal quickly and efficiently. They answered all of my questions and I would definitely recommend them to anyone who is the market for a new car! Thanks guys!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the excellent feedback, Deborah! We're happy to hear our team was able to assist you. Enjoy your new vehicle!
Great customer service!
I had an appointment to test drive a vehicle and it was ready upon my arrival. I absolutely loved it and ended up purchasing it the same day. Jenssy and John helped me get a great deal quickly and efficiently. They answered all of my questions and I would definitely recommend them to anyone who is the market for a new car! Thanks guys!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the excellent five-star review, Deborah! We're happy that Jenssy and John could assist you. Enjoy your new vehicle!
Great Deal for My New Leased Car
I walked into DCH Paramus Honda skeptical as to if I wanted to lease a car. I talked to David Kim, who was very kind. I was offered a great deal and couldn't resist! I rate my experience 10 out of 10! He was very professional and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to give us a five-star review! We're happy to hear our team was able to give you excellent service.
DCH WON'T SEND TITLE
I purchased a 2003 CRV in January of 2020 and DCH refuses to supply the Title. All they have is excuses and no solution to my issue.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear that your experience with us did not meet our five-star standard. If you'd like to call us to discuss this issue further we can be reached at (201) 430-2511.
Dealership Won't Send Title
Dealership Won't Send Title. I purchased a car in January 2020 and NO TITLE !!! They took my cash but where's the Title?? Where is My Title ??!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We're sorry to hear that your experience with us did not meet our five-star standard. If you'd like to call us to discuss this issue further we can be reached at (201) 430-2511.
Unresponsive at best
I bought my car three months ago and still don’t have it. The dealer either never ordered the plates and registration or there was a problem with the title and are not willing to share that information. I’m temporary plates expired. I brought the car to them and got a loaner until the plates came in. Then the whole COVID thing happened. Now I still don’t have my car. I am about to make my third car payment and I can’t get anyone to call me back.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We're sorry to hear that your experience with us did not meet our five-star standard. If you'd like to call us to discuss this issue further we can be reached at (201) 430-2511.
Customer Experience Influence on Feelings & Actions
I financed my Accord and recently re-leased a 2020 CRV through DCH Honda with a sense of accomplishment as our Sales Consultant, Diego Cozar made us feel at ease, assured we were properly informed and was successful in getting us the best deal possible. My wife and I were incredibly pleased with the outcome and are grateful to Diego for his attentiveness and diligence, Bill Sutera for his courtesy and to all at DCH Honda for always providing a stellar customer experience! Fernando Perez
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to give us a five-star review! We're happy to hear our team was able to give you excellent service.
Excellent Service
I had a great experience at DCH Paramus Honda. Salesman Abel greeted me at the door in a very professional manner. He helped me get a lease. I was very happy. I was treated well. The young lady who discussed the particulars of the car with me, Jordan, also did an excellent job. She knew the car well. I definitely would return for another vehicle at DCH Paramus Honda.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to give us a five-star review! We're happy to hear our team was able to give you excellent service.
Diego was very helpful and knowledgeable. He was very...
Diego was very helpful and knowledgeable. He was very patience and honest. He help us get the best deal as possible doing this time. Need more people like him at this location.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to give us a five-star review! We're happy to hear our team was able to give you excellent service.